Common use of Service Level Clause in Contracts

Service Level. During the Term, the Cloud Service will meet the service level specified in the applicable version of “Service Level Commitment” listed on the Oracle website located at xxx.xxxxxxxx.xxx/xxx, or such other URL as specified by Oracle, which is hereby incorporated by reference. If the Cloud Service fails to achieve the service level, then Customer will be entitled, as its sole and exclusive remedy, to a credit for the Cloud Service in accordance with the terms set forth in the Service Level Commitment. The Cloud Service’s system logs and other records shall be used for calculating any service level events.

Service Level. During the Term, the Cloud Service will meet the service level specified in the applicable version of “Service Level Commitment” listed on the Oracle website located available at xxx.xxxxxxxx.xxx/xxx, xxx.xxxxxxxx.xx/xxxxxxxxxx or such other URL as specified by OracleOptimiza, which is hereby incorporated by reference. If the Cloud Service fails to achieve the service level, then Customer will be entitled, as its sole and exclusive remedy, to a credit for the Cloud Service in accordance with the terms set forth in the Service Level Commitment. The Cloud Service’s system logs and other records shall be used for calculating any service level events.