Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment B. In the event incidents cannot be resolved, Service Provider shall promptly notify Service Receiver and work together to try and resolve such incidents.
Appears in 2 contracts
Samples: Master Transition Services Agreement (Exelis Inc.), Master Transition Services Agreement (Xylem Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment B. In A. Service Levels and processes as defined within the event incidents cannot TSA Operations Handbook will be resolved, Service Provider shall promptly notify followed by Service Receiver and work together to try and resolve such incidents.Service Provider for support of this service agreement. Schedule A7
Appears in 2 contracts
Samples: Master Transition Services Agreement (Exelis Inc.), Master Transition Services Agreement (Vectrus, Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment B. In the event incidents cannot be resolved, Service Provider shall promptly notify Service Receiver and work together to try and resolve such incidents.A.
Appears in 2 contracts
Samples: Master Transition Services Agreement (Exelis Inc.), Master Transition Services Agreement (Vectrus, Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment B. A. In the event incidents cannot be resolved, Service Provider shall promptly notify Service Receiver and work together to try and resolve such incidents.
Appears in 2 contracts
Samples: Master Transition Services Agreement (Exelis Inc.), Master Transition Services Agreement (Xylem Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment B. In A. Service Levels and processes as defined within the event incidents cannot TSA Operations Handbook will be resolved, Service Provider shall promptly notify followed by Service Receiver and work together to try and resolve such incidents.Service Provider for support of this service agreement. Schedule A4
Appears in 2 contracts
Samples: Master Transition Services Agreement (Exelis Inc.), Master Transition Services Agreement (Vectrus, Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment B. In the event incidents cannot be resolvedresolved in the time outlined in Attachment B, Service Provider shall promptly notify Service Receiver and work together to try and resolve such incidents.
Appears in 2 contracts
Samples: Master Transition Services Agreement (Xylem Inc.), Master Transition Services Agreement (Exelis Inc.)