Common use of Service Level Clause in Contracts

Service Level. The Service will be available 99% of the time during business hours including Scheduled and Unscheduled maintenance. This excludes Unscheduled maintenance due to a malicious attack or a third party service provider on which the Service relies on.

Service Level. The Service will be available 99% of the time during business hours including Scheduled and Unscheduled maintenance. This excludes Unscheduled maintenance due to a malicious attack or a third party service provider maintenanceduetoamaliciousattackor athird-partySupplier on which the Service relies on.