Service Levels and Performance Measurement Sample Clauses

Service Levels and Performance Measurement. Section 11.01
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Service Levels and Performance Measurement. Section 6.01 Performance measurement. Satisfactory performance of this CTSA will be measured by:
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Service Levels and Performance Measurement. 2021 The following key performance indicators will form part of the PSRA’s Performance Measurement in relation to the PSRA Business Plan for 2021: Key Performance Indicator Target Processing of new licence applications where application meets all statutory requirements 3 weeks Processing of licence renewal applications where application meets all statutory requirements 4 weeks Processing of licence renewal applications during peak renewal period of September - November (over 3,500 applications received) 90% of these renewal applications assessed by end of December 2021 Compliance investigations conducted under the Property Services (Regulation) Xxx 0000 150 Compliance investigations conducted under the Criminal Justice (Money Laundering and Terrorist Financing) Xxx 0000 120 Complaints under investigation 60% of open cases at 1 January 2021 concluded or under active investigation at year end Acknowledgement of complaints received 3 working days Commercial Lease Compliance rate 60% Registers updated Weekly
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Service Levels and Performance Measurement. Key output Funding provided by the Department of Arts, Heritage and the Gaeltacht to be dispersed by the Commission in the manner outlined in this table over the period 2014/15 to 2016/17 2014/15 € 2015/16 € 2016/17 € FLTA’s 90,000 90,000 90,000 US Student Award 18,000 18,000 18,000 Gaeltacht Awards 65,000 50,000 50,000 Inter-changes: Teachers’ workshops, digital curriculum/resources development 0 10,000 10,000 Daltaí na Gaeilge 6,000 6,000 6,000 Fordham University 0 5,500 5,500 Xxxxxx College 4,500 4,500 4,500 New York University 14,000 14,000 14,000 University of Montana 20,000 20,000 20,000 University of St. Xxxxxx 0 48,000 48,000 University of Wisconsin 20,000 20,000 20,000 Sub-Total 237,500 286,000 286,000 10% Administration Charge 23,500 28,600 28,600 Total 261,000 314,600 314,600
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Service Levels and Performance Measurement. S ection 6.01 Performance measurement. Satisfactory performance of this Agreement will be measured by:
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Service Levels and Performance Measurement. Section 6.01
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Related to Service Levels and Performance Measurement

  • Performance Measures The System Agency will monitor the Grantee’s performance of the requirements in Attachment A and compliance with the Contract’s terms and conditions.

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

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