Service Provision. 3.1 Voip-Unlmited will notify the Reseller of the ECCs as soon as reasonably practicable after the date of the Service Order Form. 3.2 Any works carried out outside of business hours will incur an additional charge. 3.3 On receipt of the notice referred to at clause 3.1, the Reseller may within thirty days notify Voip- Unlimited that the ECCs are accepted and it wishes to proceed with the Order insofar as it relates to the provision of Ethernet Services. 3.4 If the Reseller does not serve any notice under clause 3.3 within thirty days, unless the ECCs are waived as set out at clause 3.4hereof, the Order insofar as it relates to the provision of Ethernet Services, shall be cancelled by Voip-Unlimited. Such cancellation will not affect any agreement between the parties to provide any other Services save where provision of those Services is dependent on the provision of Ethernet Services in which case they shall also be cancelled. 3.5 Voip-Unlimited may elect at any time, which includes for the avoidance of doubt before or after the Reseller has served a notice pursuant to clause 3.3 hereof and / or before or after the expiry of the thirty-day period referred to above, in its absolute discretion, not to charge the ECCs to the Reseller in which case the Order shall proceed and shall not be cancelled. 3.6 Pricing and lead times are subject to site survey and may vary if there is insufficient bandwidth capacity at the premises or if additional work is necessary including but not limited to provision of new fibre, duct work, or building entry points. Any ECCs will be advised after completion of the site survey. 3.7 If the site is unable to be accessed for any of the following reasons, then the Reseller will pay charges calculated in accordance with Voip-Unlimited’s Price List and Tariff: 3.7.1 The engineer is unable to access the site; or 3.7.2 The site preparation has not been carried out in accordance with Health and Safety recommendations; or 3.7.3 The engineer is unable to contact the specified technical contact; or 3.7.4 the Reseller fails to complete site preparation in accordance with all current legislation, including but not limited to health and safety and including the production of an asbestos register if required. 3.8 In order for Voip-Unlimited to provide the Reseller with a service, the Reseller must ensure that 3.8.1 There are two 13-amp power sockets that are available within 1 metre of the termination location 3.8.2 There is enough space for the equipment required for the service to be installed 3.9 It should be noted that whilst Voip-Unlimited makes every effort to ensure that the Survey Engineer is supplied with all the details required to complete the order; the Reseller representative should confirm the required location of the lines with the engineer upon arrival; failure to do this may result in the lines being installed in the wrong location which could result in further charges should the Reseller require these to be moved and further delays to the completion of the delivery. 3.10 Should a Wayleave agreement be required the provisioning of the Ethernet service will be placed on hold until such time as the required Wayleave has been entered into. 3.11 Any quoted lead times are subject to external factors and cannot be guaranteed by the Company.
Appears in 3 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
Service Provision. 3.1 Voip-Unlmited Voip Unlimited will notify the Reseller Customer of the ECCs as soon as reasonably practicable after the date of the Service Order Form.
3.2 Any works carried out outside of business hours will incur an additional charge.
3.3 On receipt of the notice referred to at clause 3.1, the Reseller Customer may within thirty days notify Voip- Voip Unlimited that the ECCs are accepted accepted, and it wishes to proceed with the Order insofar as it relates to the provision of Ethernet Services.
3.4 If the Reseller Customer does not serve any notice under clause 3.3 within thirty days, unless the ECCs are waived as set out at clause 3.4hereof3.5 hereof, the Order insofar as it relates to the provision of Ethernet Services, shall be cancelled by Voip-Voip Unlimited. Such cancellation will not affect any agreement between the parties to provide any other Services save where provision of those Services is dependent on the provision of Ethernet Services in which case they shall also be cancelled.
3.5 Voip-Voip Unlimited may elect at any time, which includes for the avoidance of doubt before or after the Reseller Customer has served a notice pursuant to clause 3.3 hereof and / or before or after the expiry of the thirty-day period referred to above, in its absolute discretion, not to charge the ECCs to the Reseller Customer in which case the Order shall proceed and shall not be cancelled.
3.6 Pricing and lead times are subject to site survey and may vary if there is insufficient bandwidth capacity at the premises or if additional work is necessary including but not limited to provision of new fibre, duct work, or building entry points. Any ECCs will be advised after completion of the site survey.
3.7 If the site is unable to be accessed for any of the following reasons, then the Reseller Customer will pay charges calculated in accordance with Voip-Voip Unlimited’s Price List and Tariff:
3.7.1 The engineer is unable to access the site; or
3.7.2 The site preparation has not been carried out in accordance with Health and Safety recommendations; or
3.7.3 The engineer is unable to contact the specified technical contact; or
3.7.4 the Reseller Customer fails to complete site preparation in accordance with all current legislation, including but not limited to health and safety and including the production of an asbestos register if required.
3.8 In order for Voip-Voip Unlimited to provide the Reseller customer with a service, the Reseller customer must ensure that:
3.8.1 There are two 13-amp power sockets that are available within 1 metre of the termination location.
3.8.2 There is enough space for the equipment required for the service to be installed.
3.9 It should be noted that whilst Voip-Voip Unlimited makes every effort to ensure that the Survey Engineer is supplied with all the details required to complete the order; the Reseller customer representative should confirm the required location of the lines with the engineer upon arrival; failure to do this may result in the lines being installed in the wrong location which could result in further charges should the Reseller customer require these to be moved and further delays to the completion of the delivery.
3.10 Should a Wayleave agreement be required the provisioning of the Ethernet service will be placed on hold until such time as the required Wayleave has been entered into.
3.11 Any quoted lead times are subject to external factors and cannot be guaranteed by the Company.
3.12 Where the service is provided, Voip Unlimited will guarantee the committed bandwidth for the duration of the contract, but the availability of additional bandwidth for any future upgrade is not guaranteed.
3.13 Where the service is provided using a circuit supplied by CityFibre, the maximum generally available bandwidth will be limited to 20% of the total committed bandwidth; although it is possible to utilise up to 100% of the committed bandwidth on an instantaneous 'burst' basis.
3.14 Any VU Guard Service added to any Ethernet Circuit must be added for the full duration of the initial term, should the service not be ordered when the circuit is ordered then the subscription pricing will not be available to the customer.
3.15 If an Ethernet service that has a VU Guard service attached to it is upgraded, the VU Guard service will automatically be upgraded to match the upgraded Bandwidth and the customer understands by upgrading the Ethernet line they are accepting the upgraded VU Guard charges.
3.16 When the customer suspects that a DDoS attack is affecting one of their IPs, they must contact VoIP Unlimited by raising a support ticket or calling the technical support team and Voip Unlimited will then clean the unwanted traffic to remove the attack. Alternatively, if the customer has an active subscription, they can turn the service on from their customer portal area.
3.17 Once VoIP Unlimited begin cleaning traffic on an affected IP, the cleaning will take place for a period of 12 hours, after 12 hours has passed the cleaning will automatically be turned off; should an attack resume, the customer will be required to report this to VoIP Unlimited once more to begin the cleaning process again.
3.18 Customers can add a “One Off” VU Guard service at any time, but this will be charged at the fees listed in the price list under “One Off” and this does not form part of the subscription.
Appears in 2 contracts
Service Provision. 3.1 Voip-Unlmited Unlimited will notify the Reseller Customer of the ECCs as soon as reasonably practicable after the date of the Service Order Form.
3.2 Any works carried out outside of business hours will incur an additional charge.
3.3 On receipt of the notice referred to at clause 3.1, the Reseller Customer may within thirty days notify Voip- Voip Unlimited that the ECCs are accepted and it wishes to proceed with the Order insofar as it relates to the provision of Ethernet Services.
3.4 If the Reseller Customer does not serve any notice under clause 3.3 within thirty days, unless the ECCs are waived as set out at clause 3.4hereof3.5 hereof, the Order insofar as it relates to the provision of Ethernet Services, shall be cancelled by Voip-Voip Unlimited. Such cancellation will not affect any agreement between the parties to provide any other Services save where provision of those Services is dependent on the provision of Ethernet Services in which case they shall also be cancelled.
3.5 Voip-Voip Unlimited may elect at any time, which includes for the avoidance of doubt before or after the Reseller Customer has served a notice pursuant to clause 3.3 hereof and / or before or after the expiry of the thirty-day period referred to above, in its absolute discretion, not to charge the ECCs to the Reseller Customer in which case the Order shall proceed and shall not be cancelled.
3.6 Pricing and lead times are subject to site survey and may vary if there is insufficient bandwidth capacity at the premises or if additional work is necessary including but not limited to provision of new fibre, duct work, or building entry points. Any ECCs will be advised after completion of the site survey.
3.7 If the site is unable to be accessed for any of the following reasons, then the Reseller Customer will pay charges calculated in accordance with Voip-Voip Unlimited’s Price List and Tariff:
3.7.1 The engineer is unable to access the site; or
3.7.2 The site preparation has not been carried out in accordance with Health and Safety recommendations; or
3.7.3 The engineer is unable to contact the specified technical contact; or
3.7.4 the Reseller Customer fails to complete site preparation in accordance with all current legislation, including but not limited to health and safety and including the production of an asbestos register if required.
3.8 In order for Voip-Voip Unlimited to provide the Reseller customer with a service, the Reseller customer must ensure that
3.8.1 There are two 13-amp power sockets that are available within 1 metre of the termination location
3.8.2 There is enough space for the equipment required for the service to be installed
3.9 It should be noted that whilst Voip-Voip Unlimited makes every effort to ensure that the Survey Engineer is supplied with all the details required to complete the order; the Reseller customer representative should confirm the required location of the lines with the engineer upon arrival; failure to do this may result in the lines being installed in the wrong location which could result in further charges should the Reseller customer require these to be moved and further delays to the completion of the delivery.
3.10 Should a Wayleave agreement be required the provisioning of the Ethernet service will be placed on hold until such time as the required Wayleave has been entered into.
3.11 Any quoted lead times are subject to external factors and cannot be guaranteed by the Company.
3.12 Any VU Guard Service added to any Ethernet Circuit must be added for the full duration of the initial term, should the service not be ordered when the circuit is ordered then the subscription pricing will not be available to the customer.
3.13 If an Ethernet service that has a VU Guard service attached to it is upgraded, the VU Guard service will automatically be upgraded to match the upgraded Bandwidth and the customer understands by upgrading the Ethernet line they are accepting the upgraded VU Guard charges.
3.14 When the customer suspects that a DDoS attack is affecting one of their IPs, they must contact VoIP Unlimited by raising a support ticket or calling the technical support team and Voip Unlimited will then clean the unwanted traffic to remove the attack. Alternatively, if the customer has an active subscription, they can turn the service on from their customer portal area.
3.15 Once VoIP Unlimited begin cleaning traffic on an affected IP, the cleaning will take place for a period of 12 hours, after 12 hours has passed the cleaning will automatically be turned off; should an attack resume, the customer will be required to report this to VoIP Unlimited once more to begin the cleaning process again.
3.16 Customers can add a “One Off” VU Guard service at any time but this will be charged at the fees listed in the price list under “One Off” and this does not form part of the subscription.
Appears in 2 contracts
Service Provision. 3.1 Voip-Unlmited Voip Unlimited will notify the Reseller of the ECCs as soon as reasonably practicable after the date of the Service Order Form.
3.2 Any works carried out outside of business hours will incur an additional charge.
3.3 On receipt of the notice referred to at clause 3.1, the Reseller may may, within thirty days days, notify Voip- Voip Unlimited that the ECCs are accepted accepted, and it wishes to proceed with the Order insofar as it relates to the provision of Ethernet Services.
3.4 If the Reseller does not serve any notice under clause 3.3 within thirty days, unless the ECCs are waived as set out at clause 3.4hereof3.5 hereof, the Order insofar as it relates to the provision of Ethernet Services, shall be cancelled by Voip-Voip Unlimited. Such cancellation will not affect any agreement between the parties to provide any other Services save where provision of those Services is dependent on the provision of Ethernet Services in which case they shall also be cancelled.
3.5 Voip-Voip Unlimited may elect at any time, which includes for the avoidance of doubt before or after the Reseller has served a notice pursuant to clause 3.3 hereof and / or before or after the expiry of the thirty-thirty- day period referred to above, in its absolute discretion, not to charge the ECCs to the Reseller in which case the Order shall proceed and shall not be cancelled.
3.6 Pricing and lead times are subject to site survey and may vary if there is insufficient bandwidth capacity at the premises or if additional work is necessary including but not limited to provision of new fibre, duct work, or building entry points. Any ECCs will be advised after completion of the site survey.
3.7 If the site is unable to be accessed for any of the following reasons, then the Reseller will pay charges calculated in accordance with Voip-Voip Unlimited’s Price List and Tariff:
3.7.1 The engineer is unable to access the site; or
3.7.2 The site preparation has not been carried out in accordance with Health and Safety recommendations; or
3.7.3 The engineer is unable to contact the specified technical contact; or
3.7.4 the Reseller fails to complete site preparation in accordance with all current legislation, including but not limited to health and safety and including the production of an asbestos register if required.
3.8 In order for Voip-Voip Unlimited to provide the Reseller with a service, the Reseller must ensure that:
3.8.1 There are two 13-amp power sockets that are available within 1 metre of the termination location.
3.8.2 There is enough space for the equipment required for the service to be installed.
3.9 It should be noted that whilst Voip-Voip Unlimited makes every effort to ensure that the Survey Engineer is supplied with all the details required to complete the order; the Reseller representative should confirm the required location of the lines with the engineer upon arrival; failure to do this may result in the lines being installed in the wrong location which could result in further charges should the Reseller require these to be moved and further delays to the completion of the delivery.
3.10 Should a Wayleave agreement be required the provisioning of the Ethernet service will be placed on hold until such time as the required Wayleave has been entered into.
3.11 Any quoted lead times are subject to external factors and cannot be guaranteed by the Company.
3.12 Where the service is provided, Voip Unlimited will guarantee the committed bandwidth for the duration of the contract, but the availability of additional bandwidth for any future upgrade is not guaranteed.
3.13 Where the service is provided using a circuit supplied by CityFibre, the maximum generally available bandwidth will be limited to 20% of the total committed bandwidth; although it is possible to utilise up to 100% of the committed bandwidth on an instantaneous 'burst' basis.
3.14 Any VU Guard Service added to any Ethernet Circuit must be added for the full duration of the initial term, should the service not be ordered when the circuit is ordered then the subscription pricing will not be available to the customer.
3.15 If an Ethernet service that has a VU Guard service attached to it is upgraded, the VU Guard service will automatically be upgraded to match the upgraded Bandwidth and the customer understands by upgrading the Ethernet line they are accepting the upgraded VU Guard charges.
3.16 When the customer suspects that a DDoS attack is affecting one of their IPs, they must contact VoIP Unlimited by raising a support ticket or calling the technical support team and Voip Unlimited will then clean the unwanted traffic to remove the attack. Alternatively, if the customer has an active subscription, they can turn the service on from their customer portal area.
3.17 Once VoIP Unlimited begin cleaning traffic on an affected IP, the cleaning will take place for a period of 12 hours, after 12 hours has passed the cleaning will automatically be turned off; should an attack resume, the customer will be required to report this to VoIP Unlimited once more to begin the cleaning process again.
3.18 Customers can add a “One Off” VU Guard service at any time, but this will be charged at the fees listed in the price list under “One Off” and this does not form part of the subscription.
Appears in 2 contracts
Service Provision. 3.1 Voip-Unlmited Unlimited will notify the Reseller of the ECCs as soon as reasonably practicable after the date of the Service Order Form.
3.2 Any works carried out outside of business hours will incur an additional charge.
3.3 On receipt of the notice referred to at clause 3.1, the Reseller may within thirty days notify Voip- Unlimited that the ECCs are accepted and it wishes to proceed with the Order insofar as it relates to the provision of Ethernet Services.
3.4 If the Reseller does not serve any notice under clause 3.3 within thirty days, unless the ECCs are waived as set out at clause 3.4hereof3.5 hereof, the Order insofar as it relates to the provision of Ethernet Services, shall be cancelled by Voip-Unlimited. Such cancellation will not affect any agreement between the parties to provide any other Services save where provision of those Services is dependent on the provision of Ethernet Services in which case they shall also be cancelled.
3.5 Voip-Unlimited may elect at any time, which includes for the avoidance of doubt before or after the Reseller has served a notice pursuant to clause 3.3 hereof and / or before or after the expiry of the thirty-day period referred to above, in its absolute discretion, not to charge the ECCs to the Reseller in which case the Order shall proceed and shall not be cancelled.
3.6 Pricing and lead times are subject to site survey and may vary if there is insufficient bandwidth capacity at the premises or if additional work is necessary including but not limited to provision of new fibre, duct work, or building entry points. Any ECCs will be advised after completion of the site survey.
3.7 If the site is unable to be accessed for any of the following reasons, then the Reseller will pay charges calculated in accordance with Voip-Unlimited’s Price List and Tariff:
3.7.1 The engineer is unable to access the site; or
3.7.2 The site preparation has not been carried out in accordance with Health and Safety recommendations; or
3.7.3 The engineer is unable to contact the specified technical contact; or
3.7.4 the Reseller fails to complete site preparation in accordance with all current legislation, including but not limited to health and safety and including the production of an asbestos register if required.
3.8 In order for Voip-Unlimited to provide the Reseller with a service, the Reseller must ensure that
3.8.1 There are two 13-amp power sockets that are available within 1 metre of the termination location
3.8.2 There is enough space for the equipment required for the service to be installed
3.9 It should be noted that whilst Voip-Unlimited makes every effort to ensure that the Survey Engineer is supplied with all the details required to complete the order; the Reseller representative should confirm the required location of the lines with the engineer upon arrival; failure to do this may result in the lines being installed in the wrong location which could result in further charges should the Reseller require these to be moved and further delays to the completion of the delivery.
3.10 Should a Wayleave agreement be required the provisioning of the Ethernet service will be placed on hold until such time as the required Wayleave has been entered into.
3.11 Any quoted lead times are subject to external factors and cannot be guaranteed by the Company.
3.12 Any VU Guard Service added to any Ethernet Circuit must be added for the full duration of the initial term, should the service not be ordered when the circuit is ordered then the subscription pricing will not be available to the customer.
3.13 If an Ethernet service that has a VU Guard service attached to it is upgraded, the VU Guard service will automatically be upgraded to match the upgraded Bandwidth and the customer understands by upgrading the Ethernet line they are accepting the upgraded VU Guard charges.
3.14 When the customer suspects that a DDoS attack is affecting one of their IPs, they must contact VoIP Unlimited by raising a support ticket or calling the technical support team and Voip Unlimited will then clean the unwanted traffic to remove the attack. Alternatively, if the customer has an active subscription, they can turn the service on from their customer portal area.
3.15 Once VoIP Unlimited begin cleaning traffic on an affected IP, the cleaning will take place for a period of 12 hours, after 12 hours has passed the cleaning will automatically be turned off; should an attack resume, the customer will be required to report this to VoIP Unlimited once more to begin the cleaning process again.
3.16 Customers can add a “One Off” VU Guard service at any time but this will be charged at the fees listed in the price list under “One Off” and this does not form part of the subscription.
Appears in 1 contract
Samples: Master Services Agreement
Service Provision. 3.1 Voip3.1. Fast-Unlmited Track Telecom will notify the Reseller Customer of the ECCs as soon as reasonably practicable after the date of the Service Order Form.
3.2 3.2. Any works carried out outside of business hours will incur an additional charge.
3.3 3.3. On receipt of the notice referred to at clause 3.1, the Reseller Customer may within thirty days notify Voip- Unlimited Fast-Track Telecom that the ECCs are accepted and it wishes to proceed with the Order insofar as it relates to the provision of Ethernet Services.
3.4 3.4. If the Reseller Customer does not serve any notice under clause 3.3 within thirty days, unless the ECCs are waived as set out at clause 3.4hereof, the Order insofar as it relates to the provision of Ethernet Services, shall be cancelled by VoipFast-UnlimitedTrack Telecom. Such cancellation will not affect any agreement between the parties to provide any other Services save where provision of those Services is dependent on the provision of Ethernet Services in which case they shall also be cancelled.
3.5 Voip3.5. Fast-Unlimited Track Telecom may elect at any time, which includes for the avoidance of doubt before or after the Reseller Customer has served a notice pursuant to clause 3.3 hereof and / or before or after the expiry of the thirty-thirty- day period referred to above, in its absolute discretion, not to charge the ECCs to the Reseller Customer in which case the Order shall proceed and shall not be cancelled.
3.6 3.6. Pricing and lead times are subject to site survey and may vary if there is insufficient bandwidth capacity at the premises or if additional work is necessary including but not limited to provision of new fibre, duct work, or building entry points. Any ECCs will be advised after completion of the site survey.
3.7 3.7. If the site is unable to be accessed for any of the following reasons, then the Reseller Customer will pay charges calculated in accordance with VoipFast-UnlimitedTrack Telecom’s Price List and Tariff:
3.7.1 (a) The engineer is unable to access the site; or
3.7.2 (b) The site preparation has not been carried out in accordance with Health and Safety recommendations; or
3.7.3 (c) The engineer is unable to contact the specified technical contact; or
3.7.4 (d) the Reseller Customer fails to complete site preparation in accordance with all current legislation, including but not limited to health and safety and including the production of an asbestos register if required.
3.8 In order for Voip-Unlimited to provide the Reseller with a service, the Reseller must ensure that
3.8.1 There are two 13-amp power sockets that are available within 1 metre of the termination location
3.8.2 There is enough space for the equipment required for the service to be installed
3.9 It should be noted that whilst Voip-Unlimited makes every effort to ensure that the Survey Engineer is supplied with all the details required to complete the order; the Reseller representative should confirm the required location of the lines with the engineer upon arrival; failure to do this may result in the lines being installed in the wrong location which could result in further charges should the Reseller require these to be moved and further delays to the completion of the delivery.
3.10 Should a Wayleave agreement be required the provisioning of the Ethernet service will be placed on hold until such time as the required Wayleave has been entered into.
3.11 Any quoted lead times are subject to external factors and cannot be guaranteed by the Company.
Appears in 1 contract
Samples: Master Service Agreement
Service Provision. 3.1 Voip-Unlmited Unlimited will notify the Reseller Customer of the ECCs as soon as reasonably practicable after the date of the Service Order Form.
3.2 Any works carried out outside of business hours will incur an additional charge.
3.3 On receipt of the notice referred to at clause 3.1, the Reseller Customer may within thirty days notify Voip- Voip Unlimited that the ECCs are accepted and it wishes to proceed with the Order insofar as it relates to the provision of Ethernet Services.
3.4 If the Reseller Customer does not serve any notice under clause 3.3 within thirty days, unless the ECCs are waived as set out at clause 3.4hereof3.5 hereof, the Order insofar as it relates to the provision of Ethernet Services, shall be cancelled by Voip-Voip Unlimited. Such cancellation will not affect any agreement between the parties to provide any other Services save where provision of those Services is dependent on the provision of Ethernet Services in which case they shall also be cancelled.
3.5 Voip-Voip Unlimited may elect at any time, which includes for the avoidance of doubt before or after the Reseller Customer has served a notice pursuant to clause 3.3 hereof and / or before or after the expiry of the thirty-day period referred to above, in its absolute discretion, not to charge the ECCs to the Reseller Customer in which case the Order shall proceed and shall not be cancelled.
3.6 Pricing and lead times are subject to site survey and may vary if there is insufficient bandwidth capacity at the premises or if additional work is necessary including but not limited to provision of new fibre, duct work, or building entry points. Any ECCs will be advised after completion of the site survey.
3.7 If the site is unable to be accessed for any of the following reasons, then the Reseller Customer will pay charges calculated in accordance with Voip-Voip Unlimited’s Price List and Tariff:
3.7.1 The engineer is unable to access the site; or
3.7.2 The site preparation has not been carried out in accordance with Health and Safety recommendations; or
3.7.3 The engineer is unable to contact the specified technical contact; or
3.7.4 the Reseller Customer fails to complete site preparation in accordance with all current legislation, including but not limited to health and safety and including the production of an asbestos register if required.
3.8 In order for Voip-Voip Unlimited to provide the Reseller customer with a service, the Reseller customer must ensure that
3.8.1 There are two 13-amp power sockets that are available within 1 metre of the termination location
3.8.2 There is enough space for the equipment required for the service to be installed
3.9 It should be noted that whilst Voip-Voip Unlimited makes every effort to ensure that the Survey Engineer is supplied with all the details required to complete the order; the Reseller customer representative should confirm the required location of the lines with the engineer upon arrival; failure to do this may result in the lines being installed in the wrong location which could result in further charges should the Reseller customer require these to be moved and further delays to the completion of the delivery.
3.10 Should a Wayleave agreement be required the provisioning of the Ethernet service will be placed on hold until such time as the required Wayleave has been entered into.
3.11 Any quoted lead times are subject to external factors and cannot be guaranteed by the Company.
3.12 Any VU Guard Service added to any Ethernet Circuit must be added for the full duration of the initial term, should the service not be ordered when the circuit is ordered then the subscription pricing will not be available to the customer.
3.13 If an Ethernet service that has a VU Guard service attached to it is upgraded, the VU Guard service will automatically be upgraded to match the upgraded Bandwidth and the customer understands by upgrading the Ethernet line they are accepting the upgraded VU Guard charges.
3.14 When the customer suspects that a DDoS attack is affecting one of their IPs, they must contact VoIP Unlimited by raising a support ticket or calling the technical support team and Voip Unlimited will then clean the unwanted traffic to remove the attack. Alternatively, if the customer has an active subscription, they can turn the service on from their customer portal area.
3.15 Once VoIP Unlimited begin cleaning traffic on an affected IP, the cleaning will take place for a period of 12 hours, after 12 hours has passed the cleaning will automatically be turned off; should an attack resume, the customer will be required to report this to VoIP Unlimited once more to begin the cleaning process again.
3.16 Customers can add a “One Off”VU Guard service at any time but this will be charged at the fees listed in the price list under “One Off” and this does not form part of the subscription.
Appears in 1 contract
Samples: Master Service Agreement
Service Provision. 3.1 Voip-Unlmited Unlimited will notify the Reseller Customer of the ECCs as soon as reasonably practicable after the date of the Service Order Form.
3.2 Any works carried out outside of business hours will incur an additional charge.
3.3 On receipt of the notice referred to at clause 3.1, the Reseller Customer may within thirty days notify Voip- Voip Unlimited that the ECCs are accepted and it wishes to proceed with the Order insofar as it relates to the provision of Ethernet Services.
3.4 If the Reseller Customer does not serve any notice under clause 3.3 within thirty days, unless the ECCs are waived as set out at clause 3.4hereof3.5 hereof, the Order insofar as it relates to the provision of Ethernet Services, shall be cancelled by Voip-Voip Unlimited. Such cancellation will not affect any agreement between the parties to provide any other Services save where provision of those Services is dependent on the provision of Ethernet Services in which case they shall also be cancelled.
3.5 Voip-Voip Unlimited may elect at any time, which includes for the avoidance of doubt before or after the Reseller Customer has served a notice pursuant to clause 3.3 hereof and / or before or after the expiry of the thirty-day period referred to above, in its absolute discretion, not to charge the ECCs to the Reseller Customer in which case the Order shall proceed and shall not be cancelled.
3.6 Pricing and lead times are subject to site survey and may vary if there is insufficient bandwidth capacity at the premises or if additional work is necessary including but not limited to provision of new fibre, duct work, or building entry points. Any ECCs will be advised after completion of the site survey.
3.7 If the site is unable to be accessed for any of the following reasons, then the Reseller Customer will pay charges calculated in accordance with Voip-Voip Unlimited’s Price List and Tariff:
3.7.1 The engineer is unable to access the site; or
3.7.2 The site preparation has not been carried out in accordance with Health and Safety recommendations; or
3.7.3 The engineer is unable to contact the specified technical contact; or
3.7.4 the Reseller Customer fails to complete site preparation in accordance with all current legislation, including but not limited to health and safety and including the production of an asbestos register if required.
3.8 In order for Voip-Voip Unlimited to provide the Reseller customer with a service, the Reseller customer must ensure that
3.8.1 There are two 13-amp power sockets that are available within 1 metre of the termination location
3.8.2 There is enough space for the equipment required for the service to be installed
3.9 It should be noted that whilst Voip-Voip Unlimited makes every effort to ensure that the Survey Engineer is supplied with all the details required to complete the order; the Reseller customer representative should confirm the required location of the lines with the engineer upon arrival; failure to do this may result in the lines being installed in the wrong location which could result in further charges should the Reseller customer require these to be moved and further delays to the completion of the delivery.
3.10 Should a Wayleave agreement be required the provisioning of the Ethernet service will be placed on hold until such time as the required Wayleave has been entered into.
3.11 Any quoted lead times are subject to external factors and cannot be guaranteed by the Company.
3.12 Where the service is provided, Voip Unlimited will guarantee the committed bandwidth for the duration of the contract, but the availability of additional bandwidth for any future upgrade is not guaranteed.
3.13 Where the service is provided using a circuit supplied by CityFibre, the maximum generally available bandwidth will be limited to 20% of the total committed bandwidth; although it is possible to utilise up to 100% of the committed bandwidth on an instantaneous 'burst' basis.
3.14 Any VU Guard Service added to any Ethernet Circuit must be added for the full duration of the initial term, should the service not be ordered when the circuit is ordered then the subscription pricing will not be available to the customer.
3.15 If an Ethernet service that has a VU Guard service attached to it is upgraded, the VU Guard service will automatically be upgraded to match the upgraded Bandwidth and the customer understands by upgrading the Ethernet line they are accepting the upgraded VU Guard charges.
3.16 When the customer suspects that a DDoS attack is affecting one of their IPs, they must contact VoIP Unlimited by raising a support ticket or calling the technical support team and Voip Unlimited will then clean the unwanted traffic to remove the attack. Alternatively, if the customer has an active subscription, they can turn the service on from their customer portal area.
3.17 Once VoIP Unlimited begin cleaning traffic on an affected IP, the cleaning will take place for a period of 12 hours, after 12 hours has passed the cleaning will automatically be turned off; should an attack resume, the customer will be required to report this to VoIP Unlimited once more to begin the cleaning process again.
3.18 Customers can add a “One Off” VU Guard service at any time but this will be charged at the fees listed in the price list under “One Off” and this does not form part of the subscription.
Appears in 1 contract
Samples: Master Service Agreement
Service Provision. 3.1 Voip-Unlmited Unlimited will notify the Reseller of the ECCs as soon as reasonably practicable after the date of the Service Order Form.
3.2 Any works carried out outside of business hours will incur an additional charge.
3.3 On receipt of the notice referred to at clause 3.1, the Reseller may within thirty days notify Voip- Unlimited that the ECCs are accepted and it wishes to proceed with the Order insofar as it relates to the provision of Ethernet Services.
3.4 If the Reseller does not serve any notice under clause 3.3 within thirty days, unless the ECCs are waived as set out at clause 3.4hereof3.5 hereof, the Order insofar as it relates to the provision of Ethernet Services, shall be cancelled by Voip-Unlimited. Such cancellation will not affect any agreement between the parties to provide any other Services save where provision of those Services is dependent on the provision of Ethernet Services in which case they shall also be cancelled.
3.5 Voip-Unlimited may elect at any time, which includes for the avoidance of doubt before or after the Reseller has served a notice pursuant to clause 3.3 hereof and / or before or after the expiry of the thirty-day period referred to above, in its absolute discretion, not to charge the ECCs to the Reseller in which case the Order shall proceed and shall not be cancelled.
3.6 Pricing and lead times are subject to site survey and may vary if there is insufficient bandwidth capacity at the premises or if additional work is necessary including but not limited to provision of new fibre, duct work, or building entry points. Any ECCs will be advised after completion of the site survey.
3.7 If the site is unable to be accessed for any of the following reasons, then the Reseller will pay charges calculated in accordance with Voip-Unlimited’s Price List and Tariff:
3.7.1 The engineer is unable to access the site; or
3.7.2 The site preparation has not been carried out in accordance with Health and Safety recommendations; or
3.7.3 The engineer is unable to contact the specified technical contact; or
3.7.4 the Reseller fails to complete site preparation in accordance with all current legislation, including but not limited to health and safety and including the production of an asbestos register if required.
3.8 In order for Voip-Unlimited to provide the Reseller with a service, the Reseller must ensure that
3.8.1 There are two 13-amp power sockets that are available within 1 metre of the termination location
3.8.2 There is enough space for the equipment required for the service to be installed
3.9 It should be noted that whilst Voip-Unlimited makes every effort to ensure that the Survey Engineer is supplied with all the details required to complete the order; the Reseller representative should confirm the required location of the lines with the engineer upon arrival; failure to do this may result in the lines being installed in the wrong location which could result in further charges should the Reseller require these to be moved and further delays to the completion of the delivery.
3.10 Should a Wayleave agreement be required the provisioning of the Ethernet service will be placed on hold until such time as the required Wayleave has been entered into.
3.11 Any quoted lead times are subject to external factors and cannot be guaranteed by the Company.
Appears in 1 contract
Samples: Master Services Agreement
Service Provision. 3.1 Voip-Unlmited Voip Unlimited will notify the Reseller Customer of the ECCs as soon as reasonably practicable after the date of the Service Order Form.
3.2 Any works carried out outside of business hours will incur an additional charge.
3.3 On receipt of the notice referred to at clause 3.1, the Reseller Customer may within thirty days notify Voip- Voip Unlimited that the ECCs are accepted accepted, and it wishes to proceed with the Order insofar as it relates to the provision of Ethernet Services.
3.4 If the Reseller Customer does not serve any notice under clause 3.3 within thirty days, unless the ECCs are waived as set out at clause 3.4hereof3.5 hereof, the Order insofar as it relates to the provision of Ethernet Services, shall be cancelled by Voip-Voip Unlimited. Such cancellation will not affect any agreement between the parties to provide any other Services save where provision of those Services is dependent on the provision of Ethernet Services in which case they shall also be cancelled.
3.5 Voip-Voip Unlimited may elect at any time, which includes for the avoidance of doubt before or after the Reseller Customer has served a notice pursuant to clause 3.3 hereof and / or before or after the expiry of the thirty-day period referred to above, in its absolute discretion, not to charge the ECCs to the Reseller Customer in which wh ich case the Order shall proceed and shall not be cancelled.
3.6 Pricing and lead times are subject to site survey and may vary if there is insufficient bandwidth capacity at the premises or if additional work is necessary including but not limited to provision of new fibre, duct work, or building entry points. Any ECCs will be advised after completion of the site survey.
3.7 If the site is unable to be accessed for any of the following reasons, then the Reseller Customer will pay charges calculated in accordance with Voip-Voip Unlimited’s Price List and Tariff:
3.7.1 The engineer is unable to access the site; or
3.7.2 The site preparation has not been carried out in accordance with Health and Safety recommendations; or
3.7.3 The engineer is unable to contact the specified technical contact; or
3.7.4 the Reseller Customer fails to complete site preparation in accordance with all current legislation, including but not limited to health and safety and including the production of an asbestos register if required.
3.8 In order for Voip-Voip Unlimited to provide the Reseller customer with a service, the Reseller customer must ensure that:
3.8.1 There are two 13-amp power sockets that are available within 1 metre of the termination locationlocation .
3.8.2 There is enough space for the equipment required for the service to be installed.
3.9 It should be noted that whilst Voip-Voip Unlimited makes every effort to ensure that the Survey Engineer is supplied with all the details required to complete the order; the Reseller customer representative should confirm the required location of the lines with the engineer upon arrival; failure to do this may result in the lines being installed in the wrong location which could result in further charges should the Reseller customer require these to be moved and further delays to the completion of the delivery.
3.10 Should a Wayleave agreement be required the provisioning of the Ethernet service will be placed on hold until such time as the required Wayleave has been entered into.
3.11 Any quoted lead times are subject to external factors and cannot be guaranteed by the Company.
3.12 Where the service is provided, Voip Unlimited will guarantee the committed bandwidth for the duration of the contract, but the availability of additional bandwidth for any future upgrade is not guaranteed.
3.13 Where the service is provided using a circuit supplied by CityFibre, the maximum generally available bandwidth will be limited to 20% of the total committed bandwidth; although it is possible to utilise up to 100% of the committed bandwidth on an instantaneous 'burst' basis.
3.14 Any VU Guard Service added to any Ethernet Circuit must be added for the full duration of the initial term, should the service not be ordered when the circuit is ordered then the subscription pricing will not be available to the customer.
3.15 If an Ethernet service that has a VU Guard service attached to it is upgraded, the VU Guard service will automatically be upgraded to match the upgraded Bandwidth and the customer understands by upgrading the Ethernet line they are accepting the upgraded VU Guard charges.
3.16 When the customer suspects that a DDoS attack is affecting one of their IPs, they must contact VoIP Unlimited by raising a support ticket or calling the technical support team and Voip Unlimited will then clean the unwanted traffic to remove the attack. Alternatively, if the customer has an active subscription, they can turn the service on from their customer portal area.
3.17 Once VoIP Unlimited begin cleaning traffic on an affected IP, the cleaning will take place for a period of 12 hours, after 12 hours has passed the cleaning will automatically be turned off; should an attack resume, the customer will be required to report this to VoIP Unlimited once more to begin the cleaning process again.
3.18 Customers can add a “One Off” VU Guard service at any time, but this will be charged at the fees listed in the price list under “One Off” and this does not form part of the subscription.
Appears in 1 contract
Samples: Master Service Agreement
Service Provision. 3.1 Voip-Unlmited Voip Unlimited will notify the Reseller Customer of the ECCs as soon as reasonably practicable after the date of the Service Order Form.
3.2 Any works carried out outside of business hours will incur an additional charge.
3.3 On receipt of the notice referred to at clause 3.1, the Reseller Customer may within thirty days notify Voip- Voip Unlimited that the ECCs are accepted accepted, and it wishes to proceed with the Order insofar as it relates to the provision of Ethernet Services.
3.4 If the Reseller Customer does not serve any notice under clause 3.3 within thirty days, unless the ECCs are waived as set out at clause 3.4hereof3.5 hereof, the Order insofar as it relates to the provision of Ethernet Services, shall be cancelled by Voip-Voip Unlimited. Such cancellation will not affect any agreement between the parties to provide any other Services save where provision of those Services is dependent on the provision of Ethernet Services in which case they shall also be cancelled.
3.5 Voip-Voip Unlimited may elect at any time, which includes for the avoidance of doubt before or after the Reseller Customer has served a notice pursuant to clause 3.3 hereof and / or before or after the expiry of the thirty-day period referred to above, in its absolute discretion, not to charge the ECCs to the Reseller Customer in which case the Order shall proceed and shall not be cancelled.
3.6 Pricing and lead times are subject to site survey and may vary if there is insufficient bandwidth capacity at the premises or if additional work is necessary including but not limited to provision of new fibre, duct work, or building entry points. Any ECCs will be advised after completion of the site survey.
3.7 If the site is unable to be accessed for any of the following reasons, then the Reseller Customer will pay charges calculated in accordance with Voip-Voip Unlimited’s Price List and Tariff:
3.7.1 The engineer is unable to access the site; or
3.7.2 The site preparation has not been carried out in accordance with Health and Safety recommendations; or
3.7.3 The engineer is unable to contact the specified technical contact; or
3.7.4 the Reseller Customer fails to complete site preparation in accordance with all current legislation, including but not limited to health and safety and including the production of an asbestos register if required.
3.8 In order for Voip-Voip Unlimited to provide the Reseller customer with a service, the Reseller customer must ensure that:
3.8.1 There are two 13-amp power sockets that are available within 1 metre of the termination location.
3.8.2 There is enough space for the equipment required for the service to be installed.
3.9 It should be noted that whilst Voip-Voip Unlimited makes every effort to ensure that the Survey Engineer is supplied with all the details required to complete the order; the Reseller customer representative should confirm the required location of the lines with the engineer upon arrival; failure to do this may result in the lines being installed in the wrong location which could result in further charges should the Reseller customer require these to be moved and further delays to the completion of the delivery.
3.10 Should a Wayleave agreement be required the provisioning of the Ethernet service will be placed on hold until such time as the required Wayleave has been entered into.
3.11 Any quoted lead times are subject to external factors and cannot be guaranteed by the Company.
3.12 Where the service is provided, Voip Unlimited will guarantee the committed bandwidth for the duration of the contract, but the availability of additional bandwidth for any future upgrade is not guaranteed.
3.13 Where the service is provided using a circuit supplied by CityFibre, the maximum generally available bandwidth will be limited to 20% of the total committed bandwidth; although it is possible to utilise up to 100% of the committed bandwidth on an instantaneous 'burst' basis.
3.14 Any VU Guard Service added to any Ethernet Circuit must be added for the full duration of the initial term, should the service not be ordered when the circuit is ordered then the subscription pricing will not be available to the customer.
3.15 If an Ethernet service that has a VU Guard service attached to it is upgraded, the VU Guard service will automatically be upgraded to match the upgraded Bandwidth, and the customer understands by upgrading the Ethernet line they are accepting the upgraded VU Guard charges.
3.16 When the customer suspects that a DDoS attack is affecting one of their IPs, they must contact VoIP Unlimited by raising a support ticket or calling the technical support team and Voip Unlimited will then clean the unwanted traffic to remove the attack. Alternatively, if the customer has an active subscription, they can turn the service on from their customer portal area.
3.17 Once VoIP Unlimited begin cleaning traffic on an affected IP, the cleaning will take place for a period of 12 hours, after 12 hours has passed the cleaning will automatically be turned off; should an attack resume, the customer will be required to report this to VoIP Unlimited once more to begin the cleaning process again.
3.18 Customers can add a “One Off” VU Guard service at any time, but this will be charged at the fees listed in the price list under “One Off” and this does not form part of the subscription.
Appears in 1 contract
Samples: Master Service Agreement
Service Provision. 3.1 Voip-Unlmited Unlimited will notify the Reseller of the ECCs as soon as reasonably practicable after the date of the Service Order Form.
3.2 Any works carried out outside of business hours will incur an additional charge.
3.3 On receipt of the notice referred to at clause 3.1, the Reseller may within thirty days notify Voip- Unlimited that the ECCs are accepted and it wishes to proceed with the Order insofar as it relates to the provision of Ethernet Services.
3.4 If the Reseller does not serve any notice under clause 3.3 within thirty days, unless the ECCs are waived as set out at clause 3.4hereof3.5 hereof, the Order insofar as it relates to the provision of Ethernet Services, shall be cancelled by Voip-Unlimited. Such cancellation will not affect any agreement between the parties to provide any other Services save where provision of those Services is dependent on the provision of Ethernet Services in which case they shall also be cancelled.
3.5 Voip-Unlimited may elect at any time, which includes for the avoidance of doubt before or after the Reseller has served a notice pursuant to clause 3.3 hereof and / or before or after the expiry of the thirty-day period referred to above, in its absolute discretion, not to charge the ECCs to the Reseller in which case the Order shall proceed and shall not be cancelled.
3.6 Pricing and lead times are subject to site survey and may vary if there is insufficient bandwidth capacity at the premises or if additional work is necessary including but not limited to provision of new fibre, duct work, or building entry points. Any ECCs will be advised after completion of the site survey.
3.7 If the site is unable to be accessed for any of the following reasons, then the Reseller will pay charges calculated in accordance with Voip-Unlimited’s Price List and Tariff:
3.7.1 The engineer is unable to access the site; or
3.7.2 The site preparation has not been carried out in accordance with Health and Safety recommendations; or
3.7.3 The engineer is unable to contact the specified technical contact; or
3.7.4 the Reseller fails to complete site preparation in accordance with all current legislation, including but not limited to health and safety and including the production of an asbestos register if required.
3.8 In order for Voip-Unlimited to provide the Reseller with a service, the Reseller must ensure that
3.8.1 There are two 13-amp power sockets that are available within 1 metre of the termination location
3.8.2 There is enough space for the equipment required for the service to be installed
3.9 It should be noted that whilst Voip-Unlimited makes every effort to ensure that the Survey Engineer is supplied with all the details required to complete the order; the Reseller representative should confirm the required location of the lines with the engineer upon arrival; failure to do this may result in the lines being installed in the wrong location which could result in further charges should the Reseller require these to be moved and further delays to the completion of the delivery.
3.10 Should a Wayleave agreement be required the provisioning of the Ethernet service will be placed on hold until such time as the required Wayleave has been entered into.
3.11 Any quoted lead times are subject to external factors and cannot be guaranteed by the Company.
3.12 Any VU Guard Service added to any Ethernet Circuit must be added for the full duration of the initial term, should the service not be ordered when the circuit is ordered then the subscription pricing will not be available to the customer.
3.13 If an Ethernet service that has a VU Guard service attached to it is upgraded, the VU Guard service will automatically be upgraded to match the upgraded Bandwidth and the customer understands by upgrading the Ethernet line they are accepting the upgraded VU Guard charges.
3.14 When the customer suspects that a DDoS attack is affecting one of their IPs, they must contact VoIP Unlimited by raising a support ticket or calling the technical support team and Voip Unlimited will then clean the unwanted traffic to remove the attack. Alternatively, if the customer has an active subscription, they can turn the service on from their customer portal area.
3.15 Once VoIP Unlimited begin cleaning traffic on an affected IP, the cleaning will take place for a period of 12 hours, after 12 hours has passed the cleaning will automatically be turned off; should an attack resume, the customer will be required to report this to VoIP Unlimited once more to begin the cleaning process again.
3.16 Customers can add a “One Off”VU Guard service at any time but this will be charged at the fees listed in the price list under “One Off” and this does not form part of the subscription.
Appears in 1 contract
Samples: Master Services Agreement
Service Provision. 3.1 Voip-Unlmited Voip Unlimited will notify the Reseller of the ECCs as soon as reasonably practicable after the date of the Service Order Form.
3.2 Any works carried out outside of business hours will incur an additional charge.
3.3 On receipt of the notice referred to at clause 3.1, the Reseller may may, within thirty days days, notify Voip- Voip Unlimited that the ECCs are accepted accepted, and it wishes to proceed with the Order insofar as it relates to the provision of Ethernet Services.
3.4 If the Reseller does not serve any notice under clause 3.3 within thirty days, unless the ECCs are waived as set out at clause 3.4hereof3.5 hereof, the Order insofar as it relates to the provision of Ethernet Services, shall be cancelled by Voip-Voip Unlimited. Such cancellation will not affect any agreement between the parties to provide any other Services save where provision of those Services is dependent on the provision of Ethernet Services in which case they shall also be cancelled.
3.5 Voip-Voip Unlimited may elect at any time, which includes for the avoidance of doubt before or after the Reseller has served a notice pursuant to clause 3.3 hereof and / or before or after the expiry of the thirty-thirty- day period referred to above, in its absolute discretion, not to charge the ECCs to the Reseller in which case the Order shall proceed and shall not be cancelled.
3.6 Pricing and lead times are subject to site survey and may vary if there is insufficient bandwidth capacity at the premises or if additional work is necessary including but not limited to provision of new fibre, duct work, or building entry points. Any ECCs will be advised after completion of the site survey.
3.7 If the site is unable to be accessed for any of the following reasons, then the Reseller will pay charges calculated in accordance with Voip-Voip Unlimited’s Price List and Tariff:
3.7.1 The engineer is unable to access the site; or
3.7.2 The site preparation has not been carried out in accordance with Health and Safety recommendations; or
3.7.3 The engineer is unable to contact the specified technical contact; or
3.7.4 the Reseller fails to complete site preparation in accordance with all current legislation, including but not limited to health and safety and including the production of an asbestos register if required.
3.8 In order for Voip-Voip Unlimited to provide the Reseller with a service, the Reseller must ensure that:
3.8.1 There are two 13-amp power sockets that are available within 1 metre of the termination location.
3.8.2 There is enough space for the equipment required for the service to be installed.
3.9 It should be noted that whilst Voip-Voip Unlimited makes every effort to ensure that the Survey Engineer is supplied with all the details required to complete the order; the Reseller representative should confirm the required location of the lines with the engineer upon arrival; failure to do this may result in the lines being installed in the wrong location which could result in further charges should the Reseller require these to be moved and further delays to the completion of the delivery.
3.10 Should a Wayleave agreement be required the provisioning of the Ethernet service will be placed on hold until such time as the required Wayleave has been entered into.
3.11 Any quoted lead times are subject to external factors and cannot be guaranteed by the Company.
3.12 Where the service is provided, Voip Unlimited will guarantee the committed bandwidth for the duration of the contract, but the availability of additional bandwidth for any future upgrade is not guaranteed.
3.13 Where the service is provided using a circuit supplied by CityFibre, the maximum generally available bandwidth will be limited to 20% of the total committed bandwidth; although it is possible to utilise up to 100% of the committed bandwidth on an instantaneous 'burst' basis.
3.14 Any VU Guard Service added to any Ethernet Circuit must be added for the full duration of the initial term, should the service not be ordered when the circuit is ordered then the subscription pricing will not be available to the customer.
3.15 If an Ethernet service that has a VU Guard service attached to it is upgraded, the VU Guard service will automatically be upgraded to match the upgraded Bandwidth and the customer understands by u pgrading the Ethernet line they are accepting the upgraded VU Guard charges.
3.16 When the customer suspects that a DDoS attack is affecting one of their IPs, they must contact VoIP Unlimited by raising a support ticket or calling the technical support team and Voip Unlimited will then clean the unwanted traffic to remove the attack. Alternatively, if the customer has an active subscription, they can turn the service on from their customer portal area.
3.17 Once VoIP Unlimited begin cleaning traffic on an affected IP, the cleaning will take place for a period of 12 hours, after 12 hours has passed the cleaning will automatically be turned off; should an attack resume, the customer will be required to report this to VoIP Unlimited once more to begin the cleaning process again.
3.18 Customers can add a “One Off” VU Guard service at any time, but this will be charged at the fees listed in the price list under “One Off” and this does not form part of the subscription.
Appears in 1 contract
Samples: Master Service Agreement
Service Provision. 3.1 Voip-Unlmited Voip Unlimited will notify the Reseller Customer of the ECCs as soon as reasonably practicable after the date of the Service Order Form.
3.2 Any works carried out outside of business hours will incur an additional charge.
3.3 On receipt of the notice referred to at clause 3.1, the Reseller Customer may within thirty days notify Voip- Voip Unlimited that the ECCs are accepted accepted, and it wishes to proceed with the Order insofar as it relates to the provision of Ethernet Services.
3.4 If the Reseller Customer does not serve any notice under clause 3.3 within thirty days, unless the ECCs are waived as set out at clause 3.4hereof3.5 hereof, the Order insofar as it relates to the provision of Ethernet Services, shall be cancelled by Voip-Voip Unlimited. Such cancellation will not affect any agreement between the parties to provide any other Services save where provision of those Services is dependent on the provision of Ethernet Services in which case they shall also be cancelled.
3.5 Voip-Voip Unlimited may elect at any time, which includes for the avoidance of doubt before or after the Reseller Customer has served a notice pursuant to clause 3.3 hereof and / or before or after the expiry of the thirty-day period referred to above, in its absolute discretion, not to charge the ECCs to the Reseller Customer in which case the Order shall proceed and shall not be cancelled.
3.6 Pricing and lead times are subject to site survey and may vary if there is insufficient bandwidth capacity at the premises or if additional work is necessary including but not limited to provision of new fibre, duct work, or building entry points. Any ECCs will be advised after completion of the site survey.
3.7 If the site is unable to be accessed for any of the following reasons, then the Reseller Customer will pay charges calculated in accordance with Voip-Unlimited’s Price List and Tariff:Voip Unlimited¶V 3ULFH /LVW DQG 7DULII
3.7.1 The engineer is unable to access the site; or
3.7.2 The site preparation has not been carried out in accordance with Health and Safety recommendations; or
3.7.3 The engineer is unable to contact the specified technical contact; or
3.7.4 the Reseller Customer fails to complete site preparation in accordance with all current legislation, including but not limited to health and safety and including the production of an asbestos register if required.
3.8 In order for Voip-Voip Unlimited to provide the Reseller customer with a service, the Reseller customer must ensure that:
3.8.1 There are two 13-amp power sockets that are available within 1 metre of the termination location.
3.8.2 There is enough space for the equipment required for the service to be installed.
3.9 It should be noted that whilst Voip-Voip Unlimited makes every effort to ensure that the Survey Engineer is supplied with all the details required to complete the order; the Reseller customer representative should confirm the required location of the lines with the engineer upon arrival; failure to do this may result in the lines being installed in the wrong location which could result in further charges should the Reseller customer require these to be moved and further delays to the completion of the delivery.
3.10 Should a Wayleave agreement be required the provisioning of the Ethernet service will be placed on hold until such time as the required Wayleave has been entered into.
3.11 Any quoted lead times are subject to external factors and cannot be guaranteed by the Company.
3.12 Where the service is provided, Voip Unlimited will guarantee the committed bandwidth for the duration of the contract, but the availability of additional bandwidth for any future upgrade is not guaranteed.
3.13 Where the service is provided using a circuit supplied by CityFibre, the maximum generally available bandwidth will be limited to 20% of the total committed bandwidth; although it is possible to utilise up to 100% of the committed bandwidth on an instantaneous 'burst' basis.
3.14 Any VU Guard Service added to any Ethernet Circuit must be added for the full duration of the initial term, should the service not be ordered when the circuit is ordered then the subscription pricing will not be available to the customer.
3.15 If an Ethernet service that has a VU Guard service attached to it is upgraded, the VU Guard service will automatically be upgraded to match the upgraded Bandwidth, and the customer understands by upgrading the Ethernet line they are accepting the upgraded VU Guard charges.
3.16 When the customer suspects that a DDoS attack is affecting one of their IPs, they must contact VoIP Unlimited by raising a support ticket or calling the technical support team and Voip Unlimited will then clean the unwanted traffic to remove the attack. Alternatively, if the customer has an active subscription, they can turn the service on from their customer portal area.
3.17 Once VoIP Unlimited begin cleaning traffic on an affected IP, the cleaning will take place for a period of 12 hours, after 12 hours has passed the cleaning will automatically be turned off; should an attack resume, the customer will be required to report this to VoIP Unlimited once more to begin the cleaning process again.
3.18 XVWRPHUV FDQ DVUGGGua rdDs er³vic2e QatHan y 2timIeI, b´ut this will be charged at the fees listed in the SULFH OLVW XQGHU ³2QH 2II´ DQG WKLV GRHV QRW IRUP SDU
Appears in 1 contract
Samples: Master Service Agreement
