Service Quality and Performance Clause Samples
The Service Quality and Performance clause sets standards for the level of service and outcomes that a provider must deliver under an agreement. It typically outlines measurable criteria such as response times, uptime percentages, or specific performance benchmarks that the service must meet, and may include procedures for monitoring and reporting on these standards. This clause ensures that the recipient receives consistent, reliable service and provides a basis for addressing deficiencies, thereby protecting the interests of both parties and minimizing disputes over service expectations.
Service Quality and Performance. Each Party shall provide Services under this Article to the other Party that are equal in quality to that the Party provides to itself, its Affiliates or any other entity. "Equal in quality" shall mean that the Service will meet the same technical criteria and performance standards that the providing Party uses within its own network for the same Service at the same location under the same terms and conditions.
Service Quality and Performance. Each Party shall provide Services under this Article to the other Party that are equal in quality to that the Party provides to itself, its Affiliates or any other entity in accordance with the nondiscrimination requirements of the Act. Network Mana.qement Controls. Each Party shall provide a 24-hour contact number for Network Traffic Management issues to the other's network surveillance management center. A fax number must also be provided to facilitate event notifications for planned mass calling events. Additionally, both Parties agree that they shall work cooperatively that all such events shall attempt to be conducted in such a manner as to avoid degradation or loss of service to other end-users. Each Party shall maintain the capability of respectively implementing basic protective controls such as "Cancel To" and "Call Gap."
Service Quality and Performance. Each Party shall provide Servi ces under this Article to the other Party that are equal in quality to that the Party provides to itself, its Affiliates or any other entity in accordance with the nondiscrimination requirements of the Act.
Service Quality and Performance. Each Party shall provide Services under this Agreement that are at least equal in quality to that which the Party provides to itself, its Affiliates or any other entity. “