Common use of SERVICE RATINGS Clause in Contracts

SERVICE RATINGS. Section One. (a) The appointing authority shall cause a service rating report to be filed on a form prescribed by the State in the following instances: (1) During any working test period, either promotional or original, the quality of service of any employee shall he reported as either: “satisfactory” or better for satisfactory or better performance, and the form shall be placed in the official personnel file not more than six (6) nor less than two (2) weeks prior to the termination of the period; or “unsatisfactory” for unsatisfactory performance, and the report shall be approved by the appointing authority and placed in the personnel file and reported to the Commissioner of Administrative Services or designee. (2) When the annual performance of an employee with permanent status has been unsatisfactory, whether the agency is granting or precluding an annual increase, the report shall be approved by the appointing authority and placed in the personnel file at least three (3) months prior to the employee’s increase date. The three month notice period shall allow reasonable time for improvement and amendment of the annual service rating report, where appropriate, prior to the employee’s annual increase. (3) When the appointing authority wishes to amend a previously submitted unsatisfactory report due to the marked improvement in an employee’s performance, such report shall be filed not later than two (2) weeks prior to the increase date and shall restore the annual increase. (4) Annually for each permanent employee, said annual rating shall be completed and filed in the personnel file in the office of the appointing authority at least three (3) months prior to the employee’s annual increase date. (5) At such other times as the appointing authority deems that the quality of service of an employee should be recorded provided that no second “unsatisfactory” service rating shall he given until after the employee has had a reasonable opportunity to correct deficiencies. (b) A service rating will be conducted by a qualified management designee who is familiar with the employee’s work. No supervisor shall make comments within a service rating where such comments are inconsistent with said rating. However, constructive suggestions for improvement shall not be considered to be inconsistent with the rating. Employees may, if they desire, contribute their written comments as an addendum to the Service Rating document. All unsatisfactory ratings must be discussed with and signed by the employee (indicating he/she has seen it, rather than signifying agreement) within seven (7) days of the issuance of the rating. (c) When an employee is issued an “unsatisfactory” service rating, the rating supervisor shall state the reasons and expectation for improvement. (d) No second “less than good or unsatisfactory” service rating shall be given until the employer has implemented a remedial plan which specifically identifies the deficiencies and the steps the employee needs to take to cure the deficiencies. In the case of a permanent employee, said remedial plan must be in place for at least six (6) months before a second “less than good or unsatisfactory” service rating is issued.

SERVICE RATINGS. Section One. (a) The appointing authority shall cause a service rating report to be filed on a form prescribed by the State in the following instances: (1) During any working test period, either promotional or original, the quality of service of any employee shall he be reported as either: “satisfactory” or better for satisfactory or better performance, and the form shall be placed in the official personnel file not more than six (6) nor less than two (2) weeks prior to the termination of the period; or “unsatisfactory” for unsatisfactory performance, and the report shall be approved by the appointing authority and placed in the personnel file and reported to the Commissioner of Administrative Services or designee. (2) When the annual performance of an employee with permanent status has been unsatisfactory, whether the agency is granting or precluding an annual increase, the report shall be approved by the appointing authority and placed in the personnel file at least three (3) months prior to the employee’s increase date. The three month notice period shall allow reasonable time for improvement and amendment of the annual service rating report, where appropriate, prior to the employee’s annual increase. (3) Should the appointing authority determine that the quality of service of the employee could lead to an unsatisfactory rating, the appointing authority will provide a written corrective action plan designed to assist the employee in developing a satisfactory service rating. Said plan shall be provided not less than four (4) months prior to the end of the rating period; provided, however that no such corrective action plan shall be required if the quality of service deficiency was not known to or easily discoverable by the appointing authority prior to the commencement of the 4 month period. In such cases, the employee shall be given notice of the service deficiency as soon as reasonably possible after the appointing authority’s discovery. (4) When the appointing authority wishes to amend a previously submitted unsatisfactory report due to the marked improvement in an employee’s performance, such report shall be filed not later than two (2) weeks prior to the increase date and shall restore the annual increase. (45) Annually for each permanent employee, said annual rating shall be completed and filed in the personnel file in the office of the appointing authority at least three (3) months prior to the employee’s annual increase date. (56) At such other times as the appointing authority deems that the quality of service of an employee should be recorded provided that no second “unsatisfactory” service rating shall he be given until after the employee has had a reasonable opportunity to correct deficiencies. (b) A service rating will be conducted by a qualified management designee who is familiar with the employee’s work. No supervisor shall make comments within a service rating where such comments are inconsistent with said rating. However, constructive suggestions for improvement shall not be considered to be inconsistent with the rating. Employees may, if they desire, contribute their written comments as an addendum to the Service Rating document. All unsatisfactory ratings must be discussed with and signed by the employee (indicating he/she has seen it, rather than signifying agreement) within seven (7) days of the issuance of the rating. (c) When an employee is issued an “unsatisfactory” service rating, the rating supervisor shall state the reasons and expectation for improvement. (d) No second “less than good or unsatisfactory” service rating shall be given until the employer has implemented a remedial plan which specifically identifies the deficiencies and the steps the employee needs to take to cure the deficiencies. In the case of a permanent employee, said remedial plan must be in place for at least six (6) months before a second “less than good or unsatisfactory” service rating is issued.