Service Time. We guarantee a response time of within 24 hours on emergency service*, 24 hours daily, 7 days weekly including holidays, with FAST, PRIORITY service on all routine service requests. For non-emergency service requests, it is Your responsibility to provide access to the Covered Property for repairs during normal business hours. *An emergency is defined as the failure of a covered item which may cause personal injury or substantial damage to property if not repaired within 24 hours of notification.
Appears in 2 contracts
Samples: Terms of Agreement, Terms of Agreement
Service Time. We guarantee a response time of within 24 hours on emergency service*, service * 24 hours daily, and 7 days weekly weekly, including holidays, with FAST, FAST PRIORITY service on all routine service requests. For non-emergency service requests, requests it is Your responsibility to provide access to the Covered Property for repairs during normal business hours. *An emergency is defined as the failure of a covered item which may cause personal injury or substantial damage to property if not repaired within 24 hours of notification.
Appears in 2 contracts
Samples: Terms of Agreement, Terms of Agreement