Common use of Service Types and Features Clause in Contracts

Service Types and Features. Service Plans TELUS Workplace as a Service Advanced is available in the following service plans: Service Plan Maximum Bandwidth (Mbps Bi-directional) TELUS Workplace as a Service Advanced 100 100 TELUS Workplace as a Service Advanced 250 300 Standard Service Elements and Features Summary The following standard service elements and features, as selected by you, are available as part of TELUS Workplace as a Service Advanced. Further detail on these service elements and features is provided below. Service Elements and Features Description High Speed Internet Access (HSIA) An unmanaged broadband access service which provides connection to the Internet from your location. Managed Business Internet (Managed BI) A managed, dedicated broadband access service which provides connection to the Internet from your location. Network as a Service (NaaS) A software defined wide-area network which provides you with the ability to manage Internet connectivity, with accompanying security and dedicated Quality of Experience features. Virtual Private Network (VPN) with Encryption A virtual private network which connects your locations and provides enhanced security and encryption (available with NaaS). LTE Wireless Resiliency Resiliency backup for TELUS Workplace as a Service Advanced provided by an external modem which acts as an LTE failover device. This device will take over if your HSIA or Managed BI connection fails (available with NaaS). Unified Collaboration Services (also called TELUS Business Connect™) Voice communication services which enable you to manage calls and collaborate across locations using audio and video conferencing through multiple devices. Service Desk Service support via a 24x7x365 bilingual (French and English) service desk. White Glove Installation On-site installation services provided by a qualified TELUS technician. White Glove Configuration Provision and configuration services provided by one or more designated TELUS support team members who will work with your designated contact. Online Portal A customer portal which enables you to configure and view service level availability and network performance reports. The portal also allows read access to the TELUS cloud dashboard which enables you to perform real time service monitoring & reporting. The table in the Service & Charges Summary section of this agreement sets out the service plan and standard service elements and features selected by you. Standard Service Elements and Features Details Internet Access - We provide TELUS Workplace as a Service Advanced over either a High Speed Internet (HSIA) or Managed Business Internet (Managed BI) access. High Speed Internet Access is an unmanaged access which connects your location to the Internet using a modem installed at your premises. HSIA is available in the following tiers: Tier Maximum Bandwidth (Mbps) HSIA 25 Up to 25 HSIA 100 Above 25 up to 100 HSIA 250 Above 100 up to 250 The actual speed of your HSIA access may vary depending on location, technology used, server configurations, network congestion, usage of services (including number of users) and other factors. We do not guarantee that you will reach the maximum speed of the selected tier. Managed Business Internet is a dedicated managed access which connects your location to the Internet using a modem installed at your premises and which is not shared over the Internet. Managed BI is available in the following tiers: Tier 95th Percentile Usage Availability Maximum Bursting Rate (Mbps) Managed Business Internet 100 Mbps – Fibre Yes 1000 Managed Business Internet 200 Mbps – Fibre Yes 1000 Managed BI is available with the following usage options: Flat rate All data sent and received is included in the fixed monthly charge 95th percentile Data sent and received in excess of the Maximum Bandwidth for the tier you have selected is charged on a per Mb basis If the 95th percentile usage option is available for a particular tier and you have selected that tier, you may transfer data through the service connection at a higher rate than the designated maximum rate for the tier, up to the maximum bursting rate. We measure the actual bursting rate by sampling data sent and received through the Managed BI connection during the monthly billing period. The samples are then sorted from the highest transfer rate to the lowest and the five percent of samples with the highest transfer rate are removed from the calculation. The actual transfer rate of the next highest remaining sample is rounded up to the nearest Mbps and is used as the actual bursting rate for that monthly billing period. Network as a Service (NaaS) is a managed Internet based networking service which enables you to create private networks between your locations and manage your data across applications, allows for the addition of security features, and provides resiliency in through an LTE wireless connectivity failover. NaaS allows you to group traffic based on flows with each group having a Quality of Experience (QoE) priority assigned to it. NaaS also includes VPN functionality with encryption. If you have selected HSIA for your access NaaS will be part of your TELUS Workplace as a Service Advanced. If you have selected Managed BI for your access and do not need to network multiple locations you have the option to exclude NaaS from your TELUS Workplace as a Service Advanced service. NaaS is available in the following tiers: Tier Maximum Bandwidth (Mbps Bi-directional) NaaS Managed Internet 25 25 NaaS Managed Internet 100 100 NaaS Managed Internet 300 300 Where there is a difference between your available Maximum Bandwidth for HSIA or Managed BI and the Maximum Bandwidth for NaaS for the tier you have selected, the actual maximum bandwidth available to you will be the lower of the two. Unified Collaboration (also called TELUS Business Connect™) is a unified Voice over Internet Protocol (VoIP) communication service which enables you to manage calls, collaborate across locations and use audio/video conferencing tools. Business Connect™ is available in the following tiers: Tier Plan Included Optional Add-Ons TELUS Workplace as a Service Advanced 25 Business Connect™ Standard Business Connect™ Phone and Install TELUS Workplace as a Service Advanced 100 Business Connect™ Premium TELUS Workplace as a Service Advanced 250 Business Connect™ Premium Plus We provide Business Connect™ on a per user basis, with each user receiving a license to use one VoIP phone line. If you will have multiple users of the service on your account you will need to purchase a separate VoIP phone line for each user. Optional Features The following optional features are available for TELUS Workplace as a Service Advanced for an additional charge. Please see the Services & Charges Summary table in this agreement for applicable rates. Feature Description On-Site Customer Premise Equipment (CPE) Spare You may order an on-site CPE spare to reduce downtime resulting from CPE failure. You are responsible for safe and accessible storage of the CPE spare at your premises. Additional Business Connect™ Users You may add additional Business Connect users at a location. Managed Next Generation Firewall (NGFW) A cloud based managed security service which provides a further measure of protection against online threats. You must subscribe for NaaS in order to be able to purchase NGFW. Further detail on NGFW is provided below. Managed Wi-Fi A managed Wi-Fi service which is configured and managed via a cloud infrastructure providing remote access to the Wi-Fi devices for service availability monitoring by us. You may have up to 2 public or private Wi-Fi networks configured for a medium density environment. Managed Local Area Network (LAN) Managed LAN switches installed at your location which enable you to create a local area network. Managed Next Generation Firewall NGFW is available in the following tiers: Tier Maximum Throughput (Mbps Bi-directional) NGFW 50 50 NGFW 100 100 NGFW 500 500 Throughput is based on total traffic, in both directions, going through the firewall at any time. Site to site communications on your network use NaaS Internet VPN and won’t go through the NGFW. Maximum throughput is an estimate and does not represent a commitment by us that such throughput will actually be available. There are multiple factors that influence actual throughput capacity, including the features enabled, packet size, number of VPNs and access speed. NGFW may be provisioned using facilities located outside Canada which may result in your data being transmitted or stored outside Canada. NGFW does not incorporate anti-virus protection. We provide no assurances relating to, and are not responsible for, the detection or prevention of viruses or the effect that viruses may have on your hardware, software, LAN or facilities including any virus which may be introduced while the services are being provisioned. We provide enhanced change management support for NGFW designed to implement updates and changes in a timely manner. Changes may be requested by you or initiated by us and can include software updates and service enhancements. Change management support is available in an Essential Tier (included) and an Advanced Tier (optional). We will provide you particulars of the support available at the time of installation of NGFW.

Service Types and Features. Service Plans TELUS Workplace as a Service Advanced is available in the following service plans: Service Plan Maximum Bandwidth (Mbps Bi-directional) TELUS Workplace as a Service Advanced 100 100 TELUS Workplace as a Service Advanced 250 300 300 TELUS Workplace as a Service Advanced 500 500 Standard Service Elements and Features Summary The following standard service elements and features, as selected by you, are available as part of TELUS Workplace as a Service Advanced. Further detail on these service elements and features is provided below. Service Elements and Features Description High Speed Internet Access (HSIA) An unmanaged broadband access service which provides connection to the Internet from your location. service location Managed Business Internet (Managed BI) A managed, managed dedicated broadband access service which provides connection to the Internet from your location. service location Dedicated Office Internet (DOI) An unmanaged dedicated broadband access service which provides connection to the Internet from your service location Network as a Service (NaaS) A software defined wide-area network which provides you with the ability to manage Internet connectivity, with accompanying security and dedicated Quality of Experience features. features Virtual Private Network (VPN) with Encryption A virtual private network which connects your service locations and provides enhanced security and encryption (available with NaaS). ) LTE Wireless Resiliency Resiliency backup for TELUS Workplace as a Service Advanced provided by an external modem which acts as an LTE failover device. This device will take over if your HSIA or Managed BI Internet access connection fails (available with NaaS). ) Unified Collaboration Services (also called TELUS Business Connect™) Voice communication services which enable you to manage calls and collaborate across service locations using audio and video conferencing through multiple devices. devices Service Desk Service support via a 24x7x365 bilingual (French and English) service desk. desk White Glove Installation On-site installation services provided by a qualified TELUS technician. technician White Glove Configuration Provision and configuration services provided by one or more designated TELUS support team members who will work with your designated contact. contact Online Portal A customer portal which enables you to configure and view service level availability and network performance reports. The portal also allows read access to the TELUS cloud dashboard which enables you to perform real time service monitoring & reporting. reporting Standard Service Elements The table in the Service & Charges Summary section of this agreement sets out the service plan and standard service elements and features selected by you. Standard Service Elements and Features Details Internet Access - We provide TELUS Workplace as a Service Advanced over either a High Speed Internet (HSIA) or Internet, Managed Business Internet (Managed BI) or Dedicated Office Internet access. High Speed Internet Access is an unmanaged access which connects your service location to the Internet using a modem installed at your premises. HSIA is available in the following tiers: Tier Maximum Bandwidth (Mbps) HSIA 25 Up to 25 HSIA 100 Above 25 up to 100 HSIA 250 300 Above 100 up to 250 300 HSIA 500 Above 300 up to 500 The actual speed of your HSIA access may vary depending on location, technology used, server configurations, network congestion, usage of services (including number of users) and other factors. We do not guarantee that you will reach the maximum speed of the selected tier. Managed Business Internet is a dedicated managed access which connects your service location to the Internet using a modem installed at your premises and which is not shared over the Internet. Managed BI is available in the following tiers: Tier 95th Percentile Usage Availability Maximum Bursting Rate (Mbps) Managed Business Internet 100 Mbps – Fibre Yes 1000 Managed Business Internet 200 Mbps – Fibre Yes 1000 Managed Business Internet 300 Mbps Yes 1000 Managed Business Internet 500Mbps Yes 1000 Managed BI is available with the following usage options: Flat rate All data sent and received is included in the fixed monthly charge 95th percentile Data sent and received in excess of the Maximum Bandwidth for the tier you have selected is charged on a per Mb basis If the 95th percentile usage option is available for a particular tier and you have selected that tier, you may transfer data through the service connection at a higher rate than the designated maximum rate for the tier, up to the maximum bursting rate. We measure the actual bursting rate by sampling data sent and received through the Managed BI connection during the monthly billing period. The samples are then sorted from the highest transfer rate to the lowest and the five percent of samples with the highest transfer rate are removed from the calculation. The actual transfer rate of the next highest remaining sample is rounded up to the nearest Mbps and is used as the actual bursting rate for that monthly billing period. Dedicated Office Internet is an unmanaged dedicated access which connects your service location to the Internet using a modem installed at your premises and which is not shared over the Internet. DOI is available in the following tiers: Tier Maximum Bandwidth (Mbps) DOI 100 100 Mbps DOI 200 200 Mbps Network as a Service (NaaS) is a managed Internet based networking service which enables you to create private networks between your service locations and manage your data across applications, allows for the addition of security features, and provides resiliency in through an LTE wireless connectivity failover. NaaS allows you to group traffic based on flows with each group having a Quality of Experience (QoE) priority assigned to it. NaaS also includes VPN functionality with encryption. If you have selected HSIA or DOI for your access NaaS will be part of your TELUS Workplace as a Service Advanced. If you have selected Managed BI for your access and do not need to network multiple locations you have the option to exclude NaaS from your TELUS Workplace as a Service Advanced service. NaaS is available in the following tiers: Tier Maximum Bandwidth (Mbps Bi-directional) NaaS Managed Internet 25 25 NaaS Managed Internet 100 100 NaaS Managed Internet 300 300 NaaS Managed Internet 500 500 Where there is a difference between your available Maximum Bandwidth for HSIA or Managed BI your access and the Maximum Bandwidth for NaaS for the tier you have selected, the actual maximum bandwidth Maximum Bandwidth available to you will be the lower of the two. Unified Collaboration (also called TELUS Business Connect™) is a unified Voice over Internet Protocol (VoIP) communication service which enables you to manage calls, collaborate across service locations and use audio/video conferencing tools. Business Connect™ is available in the following tiers: Tier Plan Included Optional Add-Ons TELUS Workplace as a Service Advanced 25 Business Connect™ Standard Enhanced Business Connect™ Complete Business Connect™ Complete Plus Business Connect™ Phone and Install TELUS Workplace as a Service Advanced 100 Business Connect™ Premium TELUS Workplace as a Service Advanced 250 Business Connect™ Premium Plus 300 TELUS Workplace as a Service Advanced 500 We provide Business Connect™ on a per user basis, with each user receiving a license to use one VoIP phone line. If you will have multiple users of the service on your account you will need to purchase a separate VoIP phone line for each user. Optional Features The following optional features are available for TELUS Workplace as a Service Advanced for an additional charge. Please see the Services & Charges Summary table in this agreement for applicable rates. Feature Description On-Site Customer Premise Equipment (CPE) Spare You may order an An on-site CPE spare to reduce downtime resulting from CPE failure. You are responsible for safe and accessible storage of the CPE spare at your premisespremises High Availability SLA with Dual CPEs Two CPEs at a site which are setup in high availability mode. The CPEs are both active and when one fails all the traffic will failover to the other CPE. This option increases the per month uptime at a service location to 99.99% NaaS-MPLS Gateway A gateway which connects one or more service locations which have a NaaS service to one or more service locations which have an MPLS (WAN L3 Network) service or to other TELUS hosted service such as TC2 VOIP service. The gateway allows traffic to pass between NaaS and MPLS networks Additional Business Connect™ Users You may add additional Additional Business Connect Connect™ users added at a location. service location Managed Next Generation Firewall (NGFW) A cloud based managed security service which provides a further measure of protection against online threats. You must subscribe for NaaS in order to be able to purchase NGFW. Further detail on NGFW is provided below. below Managed Premise as a Solution (MPaaS) Wi-Fi A managed Wi-Fi service which is configured and managed via a cloud infrastructure providing provides remote access to the Wi-Fi devices for service availability monitoring by us. You may have up This service can scale to 2 public or private Wi-Fi networks configured for meet your needs from a medium light density environment. to heavy density environment MPaaS Managed Local Area Network (LAN) Managed LAN switches installed at your service location which enable you to create a local area networknetwork Office Wi-Fi An unmanaged Wi-Fi service which is configured and managed via a cloud infrastructure. This service is limited to two public or private Wi-Fi networks configured for a light density environment Office LAN Unmanaged LAN switches which enable you to create a local area network Managed Next Generation Firewall NGFW is available in the following tiers: Tier Maximum Throughput (Mbps Bi-directional) License Type NGFW 50 50 Essentials Advanced Enterprise NGFW 100 100 NGFW 500 500 NGFW 1000 1000 Maximum Throughput is based on total traffic, in both directions, going through the firewall at any time. Site to site communications on your network use NaaS Internet VPN and won’t go through the NGFW. Maximum throughput is an estimate and does not represent a commitment by us that such throughput will actually be available. There are multiple factors that influence actual throughput capacity, including the features enabled, packet size, number of VPNs and access speed. MPaaS Managed LAN and Wi-Fi NGFW may be provisioned using facilities located outside Canada which may result in your data being transmitted or stored outside Canada. NGFW does not incorporate anti-virus protection. We provide no assurances relating to, and are not responsible for, the detection or prevention of viruses or the effect that viruses may have on your hardware, software, LAN or facilities including any virus which may be introduced while the services are being provisioned. We provide enhanced change management support for NGFW designed to implement updates and changes in a timely manner. Changes may be requested by you or initiated by us and can include software updates and service enhancements. Change management support is available in an Essential Tier (included), an Advanced Tier (optional) and an Advanced Enterprise Tier (optional). We will provide you particulars of the support available at the time of installation of NGFW. MPaaS is an integrated managed solution which offers Managed LAN and Managed Wi-Fi services. MPaaS provides connectivity to your employees, guests and contractors at one or more service locations.

Service Types and Features. Service Plans TELUS Workplace as a Service Advanced Basic is available in the following service plans: Service Plan Maximum Bandwidth (Mbps Bi-directionalMbps) TELUS Workplace as a Service Advanced 100 100 TELUS Workplace Basic Xxxxxx 00 00 XXXXX Xxxxxxxxx as a Service Advanced 250 Basic Office 300 300 Standard Service Elements and Features Summary The following standard service elements and features, as selected by you, are available as part of TELUS Workplace as a Service AdvancedBasic. Further detail on these service elements and features is provided below. Service Elements and Features Description High Speed Internet Access (HSIA) An unmanaged broadband access service which provides connection to the Internet from your location. Managed Business Internet (Managed BI) Wi-Fi A managed, dedicated broadband access service which provides connection to the Internet from high speed Wi-Fi access for your locationemployees and guests. Network as a Service (NaaS) A software defined wideThe Wi-area network which provides you Fi access point devices may be accessed remotely. One access point is included with the ability service enabling you to manage have up to 2 public or private Wi-Fi networks configured for a medium density environment. Internet connectivity, with accompanying security Security A firewall which is remotely deployed and dedicated Quality of Experience features. Virtual Private Network (VPN) with Encryption A virtual private network which connects your locations and provides enhanced security and encryption (available with NaaS). LTE Wireless Resiliency Resiliency backup for TELUS Workplace as a Service Advanced provided by an external modem which acts as an LTE failover device. This device will take over if your HSIA or Managed BI connection fails (available with NaaS)provisioned. Unified Collaboration Services (also called TELUS Business Connect™) Voice communication services which enable you to manage calls and collaborate across locations using audio and video conferencing through multiple devices. One user license is included with the service. Service Desk Service support via a 24x7x365 bilingual (French and English) service desk. White Glove Installation On-site installation services provided by a qualified TELUS technician. White Glove Configuration Provision and configuration services provided by one or more designated TELUS support team members who will work with your designated contact, including installing inside wiring from the HSIA router to the Wi-Fi access point device. Online Portal A customer portal which enables you to configure and view service level availability and network performance reports. The portal also allows read access to the TELUS cloud dashboard which enables you to perform real time service monitoring & reporting. The table in the Service & Charges Summary section of this agreement sets out the service plan and standard service elements and features selected by you. Standard Service Elements and Features Details Internet Access - We provide TELUS Workplace as a Service Advanced Basic over either a TELUS High Speed Internet (HSIA) or Managed Business Internet (Managed BI) access. Access High Speed Internet Access is an unmanaged access which connects your location to the Internet using a modem installed at your premises. HSIA is available in the following tiers: TELUS Workplace as a Service Basic – Office 75 Tier Maximum Bandwidth Speed (Mbps) HSIA 25 Up to Download 25 Upload 5 HSIA Fibre 25 Download 25 Upload 25 HSIA Fibre 50 Download 50 Upload 50 HSIA 75 Download 75 Upload 15 HSIA Fibre 75 Download 75 Upload 75 TELUS Workplace as a Service Basic – Office 300 Tier Maximum Speed (Mbps) HSIA 100 Above 25 up to Download 100 Upload 20 HSIA Fibre 150 Download 150 Upload 150 HSIA Fibre 250 Above 100 up to Download 250 Upload 250 HSIA Fibre 300 Download 300 Upload 300 The actual speed of your HSIA access may vary depending on location, technology used, server configurations, network congestion, usage of services (including number of users) and other factors. We do not guarantee provide no assurance that you will reach the maximum speed of the selected tier. Managed Business Internet is a dedicated managed access which connects your location to the Internet using a modem installed at your premises and which is not shared over the Internet. Managed BI is available in the following tiers: Tier 95th Percentile Usage Availability Maximum Bursting Rate (Mbps) Managed Business Internet 100 Mbps – Fibre Yes 1000 Managed Business Internet 200 Mbps – Fibre Yes 1000 Managed BI is available with the following usage options: Flat rate All data sent and received is included in the fixed monthly charge 95th percentile Data sent and received in excess of the Maximum Bandwidth for the tier you have selected is charged on a per Mb basis If the 95th percentile usage option is available for a particular tier and you have selected that tier, you may transfer data through the service connection at a higher rate than the designated maximum rate for the tier, up to the maximum bursting rate. We measure the actual bursting rate by sampling data sent and received through the Managed BI connection during the monthly billing period. The samples are then sorted from the highest transfer rate to the lowest and the five percent of samples with the highest transfer rate are removed from the calculation. The actual transfer rate of the next highest remaining sample is rounded up to the nearest Mbps and is used as the actual bursting rate for that monthly billing period. Network as a Service (NaaS) is a managed Internet based networking service which enables you to create private networks between your locations and manage your data across applications, allows for the addition of security features, and provides resiliency in through an LTE wireless connectivity failover. NaaS allows you to group traffic based on flows with each group having a Quality of Experience (QoE) priority assigned to it. NaaS also includes VPN functionality with encryption. If you have selected HSIA for your access NaaS will be part of your TELUS Workplace as a Service Advanced. If you have selected Managed BI for your access and do not need to network multiple locations you have the option to exclude NaaS from your TELUS Workplace as a Service Advanced service. NaaS is available in the following tiers: Tier Maximum Bandwidth (Mbps Bi-directional) NaaS Managed Internet 25 25 NaaS Managed Internet 100 100 NaaS Managed Internet 300 300 Where there is a difference between your available Maximum Bandwidth for HSIA or Managed BI and the Maximum Bandwidth for NaaS for the tier you have selected, the actual maximum bandwidth available to you will be the lower of the two. Unified Collaboration (also called TELUS – Business Connect™) ™ is a unified Voice over Internet Protocol (VoIP) communication service which enables you to manage calls, collaborate across locations and use audio/video conferencing tools. Business Connect™ is available in the following tiers: Tier Plan Included Optional Add-Ons TELUS Workplace as a Service Advanced 25 Standard Business Connect™ Standard Optional Business Connect™ Premium Business Connect™ Phone and Install TELUS Workplace as a Service Advanced 100 Business Connect™ Premium TELUS Workplace as a Service Advanced 250 Optional Business Connect™ Premium Plus We provide Business Connect™ on a per user basis, with each user receiving a license to use one VoIP phone line. If you will have multiple users of the service on your account you will need to purchase a separate VoIP phone line for each user. Optional Features The following optional features are available for TELUS Workplace as a Service Advanced Basic for an additional charge. Please see the Services table in the Service & Charges Summary table in section of this agreement for applicable rates. Feature Description On-Site Customer Premise Equipment (CPE) Spare You may order an on-site CPE spare to reduce downtime resulting from CPE failure. You are responsible for safe and accessible storage of the CPE spare at your premises. Additional Business Connect™ Users You may add additional Business Connect users at a service location. Managed Next Generation Firewall (NGFW) A cloud based managed security service which provides a further measure of protection against online threats. You must subscribe for NaaS in order to be able to purchase NGFW. Further detail on NGFW is provided below. Managed Additional Business Wi-Fi A managed Access Point You may add up to one additional Wi-Fi access point at a service which is configured and managed via a cloud infrastructure providing remote access to the Wi-Fi devices for service availability monitoring by us. You may have up to 2 public or private Wi-Fi networks configured for a medium density environmentlocation. Managed Local Area Network (LAN) Managed You may order managed LAN switches installed at your service location which enable you to create a local area network. Managed Next Generation Firewall NGFW is available in the following tiers: Tier Maximum Throughput (Mbps Bi-directional) NGFW 50 50 NGFW 100 100 NGFW 500 500 Throughput is based on total traffic, in both directions, going through the firewall at any time. Site to site communications on your network use NaaS Internet VPN and won’t go through the NGFW. Maximum throughput is an estimate and does not represent a commitment by us that such throughput will actually be available. There are multiple factors that influence actual throughput capacity, including the features enabled, packet size, number of VPNs and access speed. NGFW may be provisioned using facilities located outside Canada which may result in your data being transmitted or stored outside Canada. NGFW does not incorporate anti-virus protection. We provide no assurances relating to, and are not responsible for, the detection or prevention of viruses or the effect that viruses may have on your hardware, software, LAN or facilities including any virus which may be introduced while the services are being provisioned. We provide enhanced change management support for NGFW designed to implement updates and changes in a timely manner. Changes may be requested by you or initiated by us and can include software updates and service enhancements. Change management support is available in an Essential Tier (included) and an Advanced Tier (optional). We will provide you particulars of the support available at the time of installation of NGFW.

Service Types and Features. Service Plans TELUS Workplace as a Service Advanced Basic is available in the following service plans: Service Plan Maximum Bandwidth (Mbps Bi-directionalMbps) TELUS Workplace as a Service Advanced 100 100 Basic 75 75 TELUS Workplace as a Service Advanced 250 Basic 150 150 TELUS Workplace as a Service Basic 300 300 TELUS Workplace as a Service Basic 1Gb 940 Standard Service Elements and Features Summary The following standard service elements and features, as selected by you, are available as part of TELUS Workplace as a Service AdvancedBasic. Further detail on these service elements and features is provided below. Service Elements and Features Description High Speed Internet Access (HSIA) An unmanaged broadband access service which provides connection to the Internet from your service location. Managed Business Dedicated Office Internet (Managed BIDOI) An unmanaged Internet access which connects your service location to the Internet using a modem installed at your service location. Business Wi-Fi A managed, dedicated broadband access service which provides connection to the Internet from high speed Wi-Fi access for your locationemployees and guests. Network as a Service (NaaS) A software defined wideThe Wi-area network which provides you Fi access point devices may be accessed remotely. One access point is included with the ability to manage Internet connectivity, with accompanying security and dedicated Quality of Experience features. Virtual Private Network (VPN) with Encryption A virtual private network which connects your locations and provides enhanced security and encryption (available with NaaS). LTE Wireless Resiliency Resiliency backup for TELUS Workplace as a Service Advanced provided by an external modem which acts as an LTE failover device. This device will take over if your HSIA or Managed BI connection fails (available with NaaS). Unified Collaboration Services (also called TELUS Business Connect™) Voice communication services which enable service enabling you to manage calls and collaborate across locations using audio and video conferencing through multiple deviceshave up to 2 public or private Wi-Fi networks configured for a medium density environment. Service Desk Service support via a 24x7x365 bilingual (French and English) service desk. White Glove Installation On-site installation services provided by a qualified TELUS technician. White Glove Configuration Provision and configuration services provided by one or more designated TELUS support team members who will work with your designated contact, including installing inside wiring from the HSIA router to the Wi-Fi access point device. Online Portal A customer portal which enables you to configure and view service level availability and network performance reports. The portal also allows read access to the TELUS cloud dashboard which enables you to perform real time service monitoring & reporting. The table in the Service & Charges Summary section of this agreement sets out the service plan and standard service elements and features selected by you. Standard Service Elements and Features Details Internet Access - We provide TELUS Workplace as a Service Advanced Basic over either a TELUS High Speed Internet (HSIA) Access or Managed Business over Dedicated Office Internet (Managed BI) access. High Speed Internet Access is an unmanaged access which connects your location service to the Internet using a modem installed at your premises. HSIA is available in the following tiers: TELUS Workplace as a Service Basic 75 Tier Maximum Bandwidth Speed (Mbps) HSIA 25 Up to Download 25 Upload 5 HSIA 50 Download 50 Upload 10 HSIA 75 Download 75 Upload 15 HSIA Fibre 75 Download 75 Upload 75 TELUS Workplace as a Service Basic 150 Tier Maximum Speed (Mbps) HSIA 100 Download 100 Upload 20 HSIA 150 Download 150 Upload 25 HSIA 100 Above 25 up to 100 Fibre 150 Download 150 Upload 150 TELUS Workplace as a Service Basic 300 Tier Maximum Speed (Mbps) HSIA 250 Above 100 up to 250 Fibre 300 Download 300 Upload 300 TELUS Workplace as a Service Basic 1Gb Tier Maximum Speed (Mbps) HSIA Fibre 750 Download 750 Upload 750 HSIA Fibre 1Gb Download 940 Upload 940 The actual speed of your HSIA access may vary depending on location, technology used, server configurations, network congestion, usage of services (including number of users) and other factors. We do not guarantee provide no assurance that you will reach the maximum speed of the selected tier. Managed Business Dedicated Office Internet is a dedicated managed an unmanaged Internet access which connects your service location to the Internet using a modem installed at your premises and which is not shared over the Internetservice location. Managed BI is available in the following tiers: Tier 95th Percentile Usage Availability Maximum Bursting Rate (Mbps) Managed Business Internet 100 Mbps – Fibre Yes 1000 Managed Business Internet 200 Mbps – Fibre Yes 1000 Managed BI is available with the following usage options: Flat rate All data sent and received is included in the fixed monthly charge 95th percentile Data sent and received in excess of the Maximum Bandwidth for the tier you have selected is charged on a per Mb basis If the 95th percentile usage option is available for a particular tier and you have selected that tier, you may transfer data through the service connection at a higher rate than the designated maximum rate for the tier, up to the maximum bursting rate. We measure the actual bursting rate by sampling data sent and received through the Managed BI connection during the monthly billing period. The samples are then sorted from the highest transfer rate to the lowest and the five percent of samples with the highest transfer rate are removed from the calculation. The actual transfer rate of the next highest remaining sample is rounded up to the nearest Mbps and is used as the actual bursting rate for that monthly billing period. Network as a Service (NaaS) is a managed Internet based networking service which enables you to create private networks between your locations and manage your data across applications, allows for the addition of security features, and provides resiliency in through an LTE wireless connectivity failover. NaaS allows you to group traffic based on flows with each group having a Quality of Experience (QoE) priority assigned to it. NaaS also includes VPN functionality with encryption. If you have selected HSIA for your access NaaS will be part of your TELUS Workplace as a Service Advanced. If you have selected Managed BI for your access and do not need to network multiple locations you have the option to exclude NaaS from your TELUS Workplace as a Service Advanced service. NaaS DOI is available in the following tiers: Tier Maximum Bandwidth (Mbps Bi-directionalMbps) NaaS Managed Internet 25 25 NaaS Managed Internet DOI 100 100 NaaS Managed Internet 300 300 Where there is Mbps DOI 200 200 Mbps Optional Features The following optional features are available for TELUS Workplace as a difference between your available Maximum Bandwidth Service Basic for HSIA or Managed BI and an additional charge. Please see the Maximum Bandwidth table in the Service & Charges Summary section of this agreement for NaaS for the tier you have selected, the actual maximum bandwidth available to you will be the lower of the twoapplicable rates. Feature Description Unified Collaboration (also called TELUS Business Connect™) ™ is a unified Voice over Internet Protocol (VoIP) communication service which enables you to manage calls, collaborate across service locations and use audio/video conferencing tools. Business Connect™ is available in the following tiers: Tier Plan Included Optional Add-Ons TELUS Workplace as a Service Advanced 25 1. Business Connect™ Standard Enhanced 2. Business Connect™ Phone and Install TELUS Workplace as a Service Advanced 100 Complete 3. Business Connect™ Premium TELUS Workplace as a Service Advanced 250 Business Connect™ Premium Complete Plus We provide Business Connect™ on a per user basis, with each user receiving a license to use one VoIP phone line. If you will have multiple users of the service on your account you will need to purchase a separate VoIP phone line for each user. Optional Features The following optional features are available for TELUS Workplace as a Service Advanced for an additional charge. Please see the Services & Charges Summary table in this agreement for applicable rates. Feature Description On-Site Customer Premise Equipment (CPE) Spare You may order an on-site CPE spare to reduce downtime resulting from CPE failure. You are responsible for safe and accessible storage of the CPE spare at your premises. Additional Business Connect™ Users You may add additional Business Connect users at a service location. Managed Next Generation Firewall (NGFW) A cloud based managed security service which provides a further measure of protection against online threats. You must subscribe for NaaS in order to be able to purchase NGFW. Further detail on NGFW is provided below. Managed Additional Business Wi-Fi A managed Access Point You may add up to one additional Wi-Fi access point at a service location. TELUS Office Internet Security Essentials with LTE Backup You may add a firewall which is configured remotely deployed and managed via provisioned and provided using a cloud infrastructure TELUS Office Internet Security Essentials device, The device has embedded wireless LTE backup. If your Internet access connection fails the device will failover to TELUS’ wireless LTE network. The wireless backup will not work in any area where there is no TELUS LTE coverage. The performance of the wireless backup is dependent on proximity to TELUS mobility infrastructure. There is no guarantee of throughput or availability of the wireless backup. The wireless backup is intended only for providing remote access backup for the TELUS Office Internet Security Essentials service. Any other use of the wireless backup will result in additional charges, including but not limited to, data usage charges. We advise that there is a potential for the device to the Wi-Fi devices for reboot when it is operating on wireless backup and a TELUS Cellular service availability monitoring by usis performing an update. You may have up to 2 public or private Wi-Fi networks configured The reboot lasts for a medium density environmentfew minutes and traffic resumes automatically. Managed Local Area Network (LAN) Managed You may order managed LAN switches installed at your service location which enable you to create a local area network. Managed Next Generation Firewall NGFW is available in the following tiers: Tier Maximum Throughput (Mbps Bi-directional) NGFW 50 50 NGFW 100 100 NGFW 500 500 Throughput is based on total traffic, in both directions, going through the firewall at any time. Site to site communications on your network use NaaS Internet VPN and won’t go through the NGFW. Maximum throughput is an estimate and does not represent a commitment by us that such throughput will actually be available. There are multiple factors that influence actual throughput capacity, including the features enabled, packet size, number of VPNs and access speed. NGFW may be provisioned using facilities located outside Canada which may result in your data being transmitted or stored outside Canada. NGFW does not incorporate anti-virus protection. We provide no assurances relating to, and are not responsible for, the detection or prevention of viruses or the effect that viruses may have on your hardware, software, LAN or facilities including any virus which may be introduced while the services are being provisioned. We provide enhanced change management support for NGFW designed to implement updates and changes in a timely manner. Changes may be requested by you or initiated by us and can include software updates and service enhancements. Change management support is available in an Essential Tier (included) and an Advanced Tier (optional). We will provide you particulars of the support available at the time of installation of NGFW.

Service Types and Features. Service Plans TELUS Workplace as a Service Advanced Basic is available in the following service plans: Service Plan Maximum Bandwidth (Mbps Bi-directionalMbps) TELUS Workplace as a Service Advanced 100 100 Basic 75 75 TELUS Workplace as a Service Advanced 250 Basic 150 150 TELUS Workplace as a Service Basic 300 300 TELUS Workplace as a Service Basic 1Gb 940 Standard Service Elements and Features Summary The following standard service elements and features, as selected by you, are available as part of TELUS Workplace as a Service AdvancedBasic. Further detail on these service elements and features is provided below. Service Elements and Features Description High Speed Internet Access (HSIA) An unmanaged broadband access service which provides connection to the Internet from your location. Managed Business Internet (Managed BI) Wi-Fi A managed, dedicated broadband access service which provides connection to the Internet from high speed Wi-Fi access for your locationemployees and guests. Network as a Service (NaaS) A software defined wideThe Wi-area network which provides you Fi access point devices may be accessed remotely. One access point is included with the ability service enabling you to manage have up to 2 public or private Wi-Fi networks configured for a medium density environment. Internet connectivity, with accompanying security Security A firewall which is remotely deployed and dedicated Quality of Experience features. Virtual Private Network (VPN) with Encryption A virtual private network which connects your locations and provides enhanced security and encryption (available with NaaS). LTE Wireless Resiliency Resiliency backup for TELUS Workplace as a Service Advanced provided by an external modem which acts as an LTE failover device. This device will take over if your HSIA or Managed BI connection fails (available with NaaS)provisioned. Unified Collaboration Services (also called TELUS Business Connect™) Voice communication services which enable you to manage calls and collaborate across locations using audio and video conferencing through multiple devices. One user license is included with the service. Service Desk Service support via a 24x7x365 bilingual (French and English) service desk. White Glove Installation On-site installation services provided by a qualified TELUS technician. White Glove Configuration Provision and configuration services provided by one or more designated TELUS support team members who will work with your designated contact, including installing inside wiring from the HSIA router to the Wi-Fi access point device. Online Portal A customer portal which enables you to configure and view service level availability and network performance reports. The portal also allows read access to the TELUS cloud dashboard which enables you to perform real time service monitoring & reporting. The table in the Service & Charges Summary section of this agreement sets out the service plan and standard service elements and features selected by you. Standard Service Elements and Features Details Internet Access - We provide TELUS Workplace as a Service Advanced Basic over either a TELUS High Speed Internet (HSIA) or Managed Business Internet (Managed BI) access. Access High Speed Internet Access is an unmanaged access which connects your location to the Internet using a modem installed at your premises. HSIA is available in the following tiers: TELUS Workplace as a Service Basic 75 Tier Maximum Bandwidth Speed (Mbps) HSIA 25 Up to Download 25 Upload 5 HSIA Fibre 25 Download 25 Upload 25 HSIA 50 Download 50 Upload 10 HSIA 75 Download 75 Upload 15 HSIA Fibre 75 Download 75 Upload 75 TELUS Workplace as a Service Basic 150 Tier Maximum Speed (Mbps) HSIA 100 Above Download 100 Upload 20 HSIA 150 Download 150 Upload 25 up to 100 HSIA 250 Above 100 up to 250 Fibre 150 Download 150 Upload 150 TELUS Workplace as a Service Basic 300 Tier Maximum Speed (Mbps) HSIA Fibre 300 Download 300 Upload 300 TELUS Workplace as a Service Basic 1Gb Tier Maximum Speed (Mbps) HSIA Fibre 750 Download 750 Upload 750 HSIA Fibre 1Gb Download 940 Upload 940 The actual speed of your HSIA access may vary depending on location, technology used, server configurations, network congestion, usage of services (including number of users) and other factors. We do not guarantee provide no assurance that you will reach the maximum speed of the selected tier. Managed Business Internet is a dedicated managed access which connects your location to the Internet using a modem installed at your premises and which is not shared over the Internet. Managed BI is available in the following tiers: Tier 95th Percentile Usage Availability Maximum Bursting Rate (Mbps) Managed Business Internet 100 Mbps – Fibre Yes 1000 Managed Business Internet 200 Mbps – Fibre Yes 1000 Managed BI is available with the following usage options: Flat rate All data sent and received is included in the fixed monthly charge 95th percentile Data sent and received in excess of the Maximum Bandwidth for the tier you have selected is charged on a per Mb basis If the 95th percentile usage option is available for a particular tier and you have selected that tier, you may transfer data through the service connection at a higher rate than the designated maximum rate for the tier, up to the maximum bursting rate. We measure the actual bursting rate by sampling data sent and received through the Managed BI connection during the monthly billing period. The samples are then sorted from the highest transfer rate to the lowest and the five percent of samples with the highest transfer rate are removed from the calculation. The actual transfer rate of the next highest remaining sample is rounded up to the nearest Mbps and is used as the actual bursting rate for that monthly billing period. Network as a Service (NaaS) is a managed Internet based networking service which enables you to create private networks between your locations and manage your data across applications, allows for the addition of security features, and provides resiliency in through an LTE wireless connectivity failover. NaaS allows you to group traffic based on flows with each group having a Quality of Experience (QoE) priority assigned to it. NaaS also includes VPN functionality with encryption. If you have selected HSIA for your access NaaS will be part of your TELUS Workplace as a Service Advanced. If you have selected Managed BI for your access and do not need to network multiple locations you have the option to exclude NaaS from your TELUS Workplace as a Service Advanced service. NaaS is available in the following tiers: Tier Maximum Bandwidth (Mbps Bi-directional) NaaS Managed Internet 25 25 NaaS Managed Internet 100 100 NaaS Managed Internet 300 300 Where there is a difference between your available Maximum Bandwidth for HSIA or Managed BI and the Maximum Bandwidth for NaaS for the tier you have selected, the actual maximum bandwidth available to you will be the lower of the two. Unified Collaboration (also called TELUS – Business Connect™) ™ is a unified Voice over Internet Protocol (VoIP) communication service which enables you to manage calls, collaborate across locations and use audio/video conferencing tools. Business Connect™ is available in the following tiers: Tier Plan Included Optional Add-Ons TELUS Workplace as a Service Advanced 25 Standard Business Connect™ Standard Enhanced Business Connect™ Phone and Install TELUS Workplace as a Service Advanced 100 Optional Business Connect™ Premium TELUS Workplace as a Service Advanced 250 Complete Optional Business Connect™ Premium Complete Plus We provide Business Connect™ on a per user basis, with each user receiving a license to use one VoIP phone line. If you will have multiple users of the service on your account you will need to purchase a separate VoIP phone line for each user. Optional Features The following optional features are available for TELUS Workplace as a Service Advanced Basic for an additional charge. Please see the Services table in the Service & Charges Summary table in section of this agreement for applicable rates. Feature Description On-Site Customer Premise Equipment (CPE) Spare You may order an on-site CPE spare to reduce downtime resulting from CPE failure. You are responsible for safe and accessible storage of the CPE spare at your premises. Additional Business Connect™ Users You may add additional Business Connect users at a service location. Managed Next Generation Firewall (NGFW) A cloud based managed security service which provides a further measure of protection against online threats. You must subscribe for NaaS in order to be able to purchase NGFW. Further detail on NGFW is provided below. Managed Wi-Fi A managed Wi-Fi service which is configured and managed via a cloud infrastructure providing remote access to the Wi-Fi devices for service availability monitoring by us. You may have up to 2 public or private Wi-Fi networks configured for a medium density environment. Managed Local Area Network (LAN) Managed You may order managed LAN switches installed at your service location which enable you to create a local area network. Managed Next Generation Firewall NGFW is Long Term Evolution (LTE) Wireless Resiliency (available with TELUS Office Internet Security Essentials) You may add wireless resiliency backup provided via an embedded LTE failover SIM inserted in the following tiers: Tier Maximum Throughput (Mbps Bi-directional) NGFW 50 50 NGFW 100 100 NGFW 500 500 Throughput Office Internet Security Essentials device which will take over if your HSIA connection fails. The wireless resiliency backup will not work in any area where there is based no TELUS LTE coverage. The performance of the LTE backup is dependent on total traffic, in both directions, going through the firewall at any time. Site proximity to site communications on your network use NaaS Internet VPN and won’t go through the NGFW. Maximum throughput is an estimate and does not represent a commitment by us that such throughput will actually be availableTELUS mobility infrastructure. There are multiple factors that influence actual is no guarantee of throughput capacityor availability of the wireless resiliency. The LTE Mobility backup is intended only for providing a backup path for the TELUS Office Internet Security Essentials service. Any other use of the LTE mobility backup will result in charges applied back to you, including the features enabled, packet size, number of VPNs and access speed. NGFW may be provisioned using facilities located outside Canada which may result in your data being transmitted or stored outside Canada. NGFW does to but not incorporate anti-virus protection. We provide no assurances relating limited to, the data usage incurred. There is a rare case where the TELUS Office Internet Security is operating on LTE backup and are not responsible for, the detection or prevention of viruses or the effect a TELUS Cellular service is performing an update that viruses may have on your hardware, software, LAN or facilities including any virus which may be introduced while the services are being provisionedTELUS Office device reboots. We provide enhanced change management support The reboot lasts for NGFW designed to implement updates a few minutes and changes in a timely manner. Changes may be requested by you or initiated by us and can include software updates and service enhancements. Change management support is available in an Essential Tier (included) and an Advanced Tier (optional). We will provide you particulars of the support available at the time of installation of NGFWtraffic resumes automatically.