Service Value Catalogue Sample Clauses

Service Value Catalogue. In order to organize the service value metrics, make them easy to follow and understandable for customer in SVA negotiation process, the authors group the above identified added-values along with service value metrics in five major categories namely: service performance, process efficiency, capability, financial, and intangibles which construct the building blocks of Service Value Catalogue. The division is made based on the nature of values and the objectives which are represented by them. Table 7 illustrates the Service Value Catalogue including clarified requirements, added-values, together with the corresponding service value metrics that form one of the building blocks of a Service Value Agreement.
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Related to Service Value Catalogue

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  • Catalog Information about Hawthorn University is published in a school catalog that contains a description of certain policies, procedures, and other information about the school. Hawthorn University reserves the right to change any provision of the catalog at any time. Notice of changes will be communicated in a revised catalog, an addendum or supplement to the catalog, or other written format. Students are expected to read and be familiar with the information contained in the school catalog, in any revisions, supplements and addenda to the catalog, and with all school policies. By enrolling in Hawthorn University, the student agrees to abide by the terms stated in the catalog and all school policies.

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