Service Performance definition

Service Performance. (in respect of a Service Period) shall be calculated by dividing:
Service Performance is defined as the availability of the ECN’s voice platform including myCloudPBX, Business SIP and associated APIs to register a SIP endpoint and make/receive calls.
Service Performance means the amount of time that elapses between the arrival of data sent by Customer at Symantec’s back‐end system and the transmission from Symantec’s back‐end system of the corresponding response or automated action initiated by Symantec in connection with the relevant User Authentication Service. “Service Performance” refers only to the performance of Xxxxxxxx’s back‐end system, and does not include the system availability, performance, or response delay of any third party.

Examples of Service Performance in a sentence

  • Service Performance SLA credits will not be given if Service Availability SLA credits are requested against same Customer issue.

  • If LightEdge Technical Support determines that Customer service is available albeit with performance degradation the issue will be categorized as a “Service Performance” issue and all SLA remedies applicable to Service Performance will apply.

  • Also refer to Section 3.6 Service Performance Within U.S. of the State of NJ Standard Terms and Conditions.

  • Software products TIBCO BusinessEvents®, TIBCO Collaborative Information Manager™, TIBCO ActiveMatrix® Service Performance Manager, TIBCO® ActiveFulfillment (and each of the foregoing, when included in any Bundle or Embedded/ Bundled Products) are subject to a restricted license and contain third party proprietary code that you can only use in conjunction with the Software and may be subject to additional terms as provided by us.

  • Review the Service Performance Summary and click Save And Continue.

  • Service Performance Report The document provides the overall assessment of service performance (per month) and OLA target performance achieved during reporting May-Aug 2016: 4 Months report Sept-Dec 2016: 4 Months report Jan-June 2017: 6 Months report July-Dec 2017: 6 Months report3 At least one page document submitted to the Executive Board for assessment and made publicly available at EGI Document server3 by the Customer contact 6.3Violations As defined in Corporate-level EGI Operational Level Agreement.

  • Mass-market customers, as defined by the Federal Communications Commission, should view important information regarding Network Management Practices and Service Performance information for the internet access service by visiting www.verizon.com/about/our-company/open-internet.

  • Service Performance Report The document provides the overall assessment of service performance (per month) and OLA target performance achieved during last 6 months Every 6 months starting from 1 May 2016 At least one page document submitted to the Executive Board for assessment and made publicly available at EGI Document server3 by the Customer contact 6.3Violations As defined in Corporate-level EGI Operational Lever Agreement.

  • To protect the integrity and confidentiality of the information being entered, only the last four (4) digits of the SSN will display on the Participants Service Performance List which is only visible to training provider staff entering the data.

  • The Transport shall be operated and managed by the Transport companies/Transporters in compliance with Service Performance Levels as per agreement.


More Definitions of Service Performance

Service Performance means the measurement attributable to the Services pursuant to the calculation of the Performance Deduction in Part 5 of this [Clause 39 - Schedule];
Service Performance means the amount of time that elapses between the arrival of data sent by Customer at DigiCert’s back‐end system and the transmission from DigiCert’s back‐end system of the corresponding response or automated action initiated by DigiCert in connection with the relevant User Authentication Service. “Service Performance” refers only to the performance of DigiCert’s back‐end system, and does not include the system availability, performance, or response delay of any third party.
Service Performance refers only to the performance of DigiCert’s back‐end system, and does not include the system availability, performance, or response delay of any third party.

Related to Service Performance

  • human performance means human capabilities and limitations which have an impact on the safety and efficiency of aeronautical operations;

  • Control Performance Standard or “CPS” shall mean the reliability standard that sets the limits of a Balancing Authority’s Area Control Error over a specified time period.

  • Unsatisfactory Performance means any of the following:

  • Basket Performance means a decimal number calculated by applying the following formula: BP = ∑ W ×iX ⎛⎜⎜i=1 ⎝ Underlyingi,FINAL ⎞⎟⎠Underlyingi,INITIAL ⎟ where: BP = Basket Performance X = 4 Wi = Weighting of the relevant Underlying Underlying i,FINAL Underlying i,INITIAL= Reference Price of the relevant Underlying with respect to the Valuation Date = Initial Price of the relevant Underlying

  • Total Performance means that the entire Work, except those items arising from the provisions of any warranty, have been performed in accordance with the Contract;

  • Key Performance Indicators or “KPIs” means the performance measurements and targets set out in Part 3 of Schedule 1 (Services) of this Framework Agreement;

  • Substantial Performance means the stage of completion when:(a) all Work, as certified by the Contract Administrator, is capable of completion or correction at a cost of not more than:

  • Index Performance means, in relation to an Index and an Auto-Call Valuation Date or the Valuation Date, as the case may be, a percentage calculated by the Calculation Agent in respect of such date in accordance with the following formula: Index Performance =Final Index Level × 100% Initial Index Level

  • Key Performance Indicator means a measure that captures the performance of a critical variable to expand and improve community-based corrections programs to promote offender success, ensure accountability, enhance public safety, and reduce recidivism.

  • Capacity Performance Resource means a Capacity Resource as described in Tariff, Attachment DD, section 5.5A(a).

  • Extreme performance coating means coatings designed for harsh exposure or extreme environmental conditions.

  • Energy Performance Score means the numeric rating generated by Portfolio Manager that compares the Energy usage of the building to that of similar buildings.

  • Performance Standard means the acceptable range of performance for a Performance Indicator or a Service Volume that results when a Performance Corridor is applied to a Performance Target;

  • Performance Standards or “PS” shall mean the cleanup levels and other measures of achievement of the remedial action objectives, as set forth in the ROD.

  • energy performance contracting means a contractual arrangement between the beneficiary and the provider of an energy efficiency improvement measure, verified and monitored during the whole term of the contract, where investments (work, supply or service) in that measure are paid for in relation to a contractually agreed level of energy efficiency improvement or other agreed energy performance criterion, such as financial savings;

  • Sexually explicit performance means a live or public act or show intended to arouse or satisfy the sexual desires or appeal to the prurient interest of patrons.

  • Performance has the meaning ascribed to it in the Copyright Act 98 of 1978, as amended from time to time, and the words “Perform” and “Performed” and

  • Qualifying Performance Criteria means any one or more of the following performance criteria, either individually, alternatively or in any combination, applied to either the Company as a whole or to a business unit, Parent, Subsidiary or business segment, either individually, alternatively or in any combination, and measured either annually or cumulatively over a period of years, on an absolute basis or relative to a pre-established target, to previous years’ results or to a designated comparison group, and on a pre-tax or after-tax basis, in each case as specified by the Committee in the Award: (i) cash flow (including operating cash flow or free cash flow); (ii) earnings (including gross margin, earnings before interest and taxes, earnings before taxes, and net earnings); (iii) earnings per share; (iv) growth in earnings or earnings per share; (v) stock price; (vi) return on equity or average stockholders’ equity; (vii) total stockholder return; (viii) return on capital; (ix) return on assets or net assets; (x) return on investment; (xi) revenue; (xii) income or net income; (xiii) operating income or net operating income; (xiv) operating profit or net operating profit; (xv) operating margin; (xvi) return on operating revenue; (xvii) market share; (xviii) contract awards or backlog; (xix) overhead or other expense reduction; (xx) growth in stockholder value relative to the moving average of the S&P 500 Index or a peer group index; (xxi) credit rating; (xxii) strategic plan development and implementation (including individual performance objectives that relate to achievement of the Company’s or any business unit’s strategic plan); (xxiii) improvement in workforce diversity; (xxiv) expenses; (xxv) economic value added; (xxvi) product quality; (xxvii) number of customers; (xxviii) objective customer indicators; (xxix) customer satisfaction; (xxx) new product invention or innovation; (xxxi) profit after taxes; (xxxii) pre-tax profit; (xxxiii) working capital; (xxxiv) sales; (xxxv) advancement of the Company’s product pipeline; (xxxvi) consummation of strategic transactions; (xxxvii) reduction in cash utilization; and (xxxviii) addition of technologies and products. The Committee may appropriately adjust any evaluation of performance under a Qualifying Performance Criteria to exclude any of the following events that occurs during a performance period: (A) asset write-downs; (B) litigation or claim judgments or settlements; (C) the effect of changes in tax law, accounting principles or other such laws or provisions affecting reported results; (D) accruals for reorganization and restructuring programs; and (E) any gains or losses classified as extraordinary or as discontinued operations in the Company’s financial statements.

  • Energy savings performance contract means a contract under which the rate of payments is based upon energy and operational cost savings and a stipulated maximum energy consumption level over the life of the contract.

  • Service Plan means the Operating Plan and Budget appended as Schedules A and D2a of Schedule D;

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Long-Term Performance Award means an award under Section 10 below. A Long-Term Performance Award shall permit the recipient to receive a cash or stock bonus (as determined by the Committee) upon satisfaction of such performance factors as are set out in the recipient's individual grant. Long-Term Performance Awards will be based upon the achievement of Company, Subsidiary and/or individual performance factors or upon such other criteria as the Committee may deem appropriate.

  • Additional Performance Security shall have the meaning set forth in Clause 7.1;

  • Annual performance report means a written appraisal of the teaching staff member's performance prepared by the teaching staff member’s designated supervisor based on the evaluation rubric for his or her position.

  • Performance Metrics means criteria established by the Administrator relating to any of the following, as it may apply to an individual, one or more business units, divisions, or Affiliates, or on a company-wide basis, and in absolute terms, relative to a base period, or relative to the performance of one or more comparable companies, peer groups, or an index covering multiple companies:

  • Performance Requirements The ordering entity reserves the right to inspect and verify that all deliveries are in accordance with specifications, both at the point of delivery and at the point of use. For orders that specify an “authorized party” to receive and inspect deliveries and/or installations, acceptance and inspection procedures must be performed by the” authorized party” to be considered and accepted by the ordering entity. Products inspected at the time of use are subject to refusal and return requirements for issues of quality such as defects in manufacturing and/or workmanship. Products will not be considered accepted by the ordering entity until the installation is complete for the applicable products.