Services: Support & Maintenance Clause Samples

Services: Support & Maintenance. Contractor shall have the ability to provide on-site support and maintenance at the Registrar of Voters location in accordance with the terms under this Attachment A – Scope of Work. A. Contractor shall provide the Services at the County’s equipment site: County of Orange Registrar of Voters – Warehouse ▇▇▇▇ ▇. ▇▇▇▇▇ ▇▇▇., ▇▇▇▇. ▇ ▇▇▇▇▇ ▇▇▇, ▇▇ ▇▇▇▇▇ B. Services: Support and Maintenance: 1. Standard On-Call Maintenance Services (hereinafter referred to as “On-Call Maintenance Services”) program includes all labor and replacement parts (excluding consumable items, i.e., ink/toner, paper) necessitated by normal wear and tear from normal use of the Equipment and necessary to maintain the Equipment in good operating condition. On-Call Maintenance Services shall be provided Monday through Friday, 7:00AM - 3:00PM (PT), excluding Contractor’s holidays listed below. The on- call maintenance shall consist of Preventive Maintenance Calls and Demand Calls, as detailed below and are to be performed at County’s equipment site. Contractor shall exert all commercially reasonable efforts to respond to the service call directly at County’s equipment site within four (4) hours from the time Contractor receives the service call request, during the contracted hours of on-call coverage. The on-call maintenance program is divided into two (2) parts: Preventive Maintenance Calls and Demand Calls, as detailed below and are to be performed at the County’s equipment site. 72 shall receive twelve (12) PM calls per year to be performed at a time mutually agreeable to both the County and Contractor. Upon completion of a preventive maintenance call and/or demand call, Contractor shall furnish a summary of the Maintenance Service provided to County.