Common use of SERVICES TO BE PROVIDED Clause in Contracts

SERVICES TO BE PROVIDED. 1.1 SOFTWARE must remain available 99.9% of the time. Contractor will not be held accountable for outages as a result of Azure outages. 1.2 Contractor shall install the current release of SOFTWARE and any subsequent patches or updates to the version. Contractor will ensure SOFTWARE installation performs to the specified performance level. 1.3 Maintain SOFTWARE to ensure it continues to work as designed and accepted by PEBC and resolve any bugs identified by PEBC according to the adopted Service Level Agreement. 1.4 Assist, as needed, with data maintenance, including changes to data in fields as identified by PEBC. 1.5 Program and implement changes to SOFTWARE as identified by PEBC during Annual Enrollment. 1.6 Assist with maintenance, modification and addition to the rules contained in the rules engine and in stored procedures as requested by PEBC. 1.7 Assist with maintenance, modification and addition to the PEBC reports/reporting as requested by PEBC. 1.8 Assist with maintenance, modification and addition to the PEBC file packaging/transfer as requested by PEBC. 1.9 Submit data updates to vendors in custom data formats 1.10 Assure high data integrity, while meeting regular (at least weekly) data processing deadlines 1.11 Implement innovative data programming techniques to meet unique business needs 1.12 All application development must, at a minimum, adhere to the standards outlined in the Open Web Application Security Project’s (OWASP) Application Security Verification Standard (ASVS) at Level 2. 1.13 Administer the Azure environment containing SOFTWARE and associated data including provisioning of users and removing access for users according to adopted procedures. 1.14 Follow Microsoft Azure security best practices around, but not limited to: 1.11.1 Network segmentation, 1.11.2 Network Security Groups, 1.11.3 Azure Security Center, 1.11.4 Data security/encryption, 1.11.5 Identity management, 1.11.6 Virtual machine hardening, and