Common use of Settlement Procedure Clause in Contracts

Settlement Procedure. The Settlement Procedure in this Annex applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Date. WIND HELLAS shall prepare a monthly invoice for calls registered during the invoice period made by the visiting Roaming Customers of Operator B. The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to be sent by the 15th of the following month at latest. In case of missing invoice or late receipt of the invoice, the payment must be done in fifteen (15) days from the receipt day. WIND HELLAS will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS to compensate Operator B is 50 SDR. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three (3) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. Direct Full Payment with Currency Conversion The invoice amount shall be paid by Operator B in Euro, as calculated from the SDR amounts as indicated on the invoice. The conversion method from SDR into the currency of payment is defined in PRD BA.11. Payment by Operator B shall be made within 30 days from the date of the invoice with the later date. If Operator B does not pay the clearing balance by the due date for payment then WIND HELLAS shall charge its normal interest rate on the overdue amount from the due date for payment until payment is made. The normal interest rate for WIND HELLAS is: 3% per annum above the 3-month EURIBOR Rate for both parties Roaming invoices are available for download in PDF format from our electronic invoicing area. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extension) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Changes in time schedules concerning the shipment of invoices shall be communicated to Operator B two months before implementation at the latest. All enquiries and complaints concerning international invoicing shall be done through points of contact as defined in Annex I.3.3. Operator B shall pay any Value Added Tax (VAT) or other similar tax in accordance with the laws of Greece. The application of VAT is defined in Annex I.3.4.

Settlement Procedure. The Settlement Procedure in this Annex applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Date. WIND HELLAS shall prepare a monthly invoice for calls registered during the invoice period made by the visiting Roaming Customers of Operator B. The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to be sent by the 15th of the following month at latest. In case of missing invoice or late receipt of the invoice, the payment must be done in fifteen (15) days from the receipt day. WIND HELLAS will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS to compensate Operator B is 50 SDR. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three two (32) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. For the avoidance of doubt aforementioned process is relevant only for the wholesale billing and accordingly Operator B’s end- customers may not assert any claims towards WIND HELLAS. If the two months period mentioned in this clause has expired without WIND HELLAS having received a dispute notice from Operator B, the latter shall be deemed to have accepted WIND HELLAS’ invoice. Direct Full Payment with Currency Conversion The invoice amount shall be paid by Operator B in Euro, as calculated from the SDR amounts as indicated on the invoice. The conversion method from SDR into the currency of payment is defined in PRD BA.11. Payment by Operator B shall be made within 30 days from the date of the invoice with the later date. If Operator B does not pay the clearing balance by the due date for payment then WIND HELLAS shall charge its normal interest rate on the overdue amount from the due date for payment until payment is made. The normal interest rate for WIND HELLAS is: 3% per annum above the 3-month EURIBOR Rate for both parties Roaming invoices are available for download in PDF format from our electronic invoicing area. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extension) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Changes in time schedules concerning the shipment of invoices shall be communicated to Operator B two months before implementation at the latest. All enquiries and complaints concerning international invoicing shall be done through points of contact as defined in Annex I.3.3. Operator B shall pay any Value Added Tax (VAT) or other similar tax in accordance with the laws of Greece. The application of VAT is defined in Annex I.3.4.

Settlement Procedure. The Settlement Procedure in this Annex ANNEX 3.2 applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Date<commercial start letter of roaming> or <date>. WIND HELLAS Orange shall prepare a monthly invoice for calls registered during the invoice period made by the visiting Roaming Customers customers in the visited PMN Operator. The settlement procedure for SMS Interworking comes into force from the starting commercial date of Operator B. the SMS Interworking Addendum signed and exchanged between the Parties. The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to be sent by the 15th 10th of the following month at latest. In case of missing An invoice or late receipt of the invoice, the payment must notification may be done in fifteen (15) days from the receipt day. WIND HELLAS sent to xxxxxxxxx.xxxxxxx@xxxxxx.xx Orange will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic inter PMN Operator invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS Orange to compensate Operator B <B> is 50 100 SDR. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three (3) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. Direct Full Payment with Currency Conversion The invoice amount shall (and credit note amount if appropriate) must be paid separately by Operator B the debtor in Euro, the Local or Payment Currency of the creditor as calculated from the SDR amounts as indicated on the invoice. invoice and/or credit note Payment shall be made in EURO when Orange is the creditor calculated from the SDR balance obtained by the clearing process.. The conversion method from SDR into the currency of payment payment, is defined in PRD BA.11. BA.11 Payment by Operator B <B> shall be made within 30 days from the date of the invoice with the later date. If Operator B <B> does not pay the clearing balance by the due date for payment then WIND HELLAS Orange shall have the right to charge its normal interest rate on the overdue amount from the due date for payment until payment is made. The normal interest rate for WIND HELLAS Orange is: 36% per annum above the 3-month EURIBOR Rate for both parties Roaming invoices are available for download in PDF format from our electronic invoicing area. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extension) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Euribor Changes in time schedules concerning the shipment exchange of invoices and settlement periods shall be communicated to Operator B two fixed three months before implementation at the latest. All enquiries and complaints concerning international invoicing shall be done through the following points of contact as defined in Annex I.3.3. Operator B contact: CONTACT POINT INVOICING: Email Address: xxxxxxxxx.xxxxxxx@xxxxxx.xx <B> shall pay any Value Added Tax (VAT) or other similar tax in accordance with the laws of GreeceOranges country. The application of VAT is defined in Annex I.3.411 Roaming Provider Tariff. Bank Charges Where bank charges occur, any such expenses imposed by the debtors bank(s) including intermediate and correspondent banks used by the debtor to make the payment, shall be borne by the debtor Expenses imposed by the creditors bank(s), including payment expenses imposed by intermediate and correspondent banks used for receipt of the payment by the creditor, shall be borne by the creditor. In the case where the debtor pays in a different currency than agreed in the applicable annex or pays to the wrong bank account, the creditor has the right to request a credit from the debtor for the extra cost. If the creditor changes his settlement instructions, he is bound to announce the debtor through documented notification about the change, at least one month before the change take effect, in order to avoid wrong payments. Also, to avoid payments in a different currency than agreed, the invoices will have payment details only in SDR and in settlement currency (stated on the basis of in force contractual agreement). ANNEX 4 CUSTOMER CARE PRINCIPLES General A Roaming Customer should contact the Customer Care Services of his home contract partner (Customer Care Services of <B>) while roaming in the Public Mobile Network of Orange. This home Customer Care Services will provide the first point of contact but may refer the Roaming Customer to Orange’s Customer Care Services if appropriate. The Roaming Customer is free to contact Orange’s Customer Care Services directly. However, the primary responsibility for customer care remains with <B>. Each Party will ensure that there is, at least during office hours, an English speaking operator on duty, to whom a Roaming Customer can be referred. Customer care contact numbers are defined here: 401 ; 411 Customer care information for SMS Interworking is contained in the relevant Addendum signed between the Parties. Roaming Information Roaming information (including changes of such information), like coverage maps, service levels and Services (including their date of implementation and tariffs), shall be sent to the following contact point: ………………. Changes in Emergency Service, Customer Service, Directory Enquiry numbers, and Tariffs shall be exchanged in accordance with the provisions of the Agreement. <B> shall inform its own Roaming Customers about roaming in Oranges Public Mobile Network.

Settlement Procedure. The Settlement Procedure in this Annex applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Date. WIND HELLAS shall prepare a monthly invoice for calls registered during the invoice period made by the visiting Roaming Customers of Operator B. The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to be sent by the 15th of the following month at latest. In case of missing invoice or late receipt of the invoice, the payment must be done in fifteen (15) days from the receipt day. WIND HELLAS will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS to compensate Operator B is 50 SDR. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three (3) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. Direct Full Payment with Currency Conversion The invoice amount shall be paid by Operator B in Euro, as calculated from the SDR amounts as indicated on the invoice. The conversion method from SDR into the currency of payment is defined in PRD BA.11. Payment by Operator B shall be made within 30 days from the date of the invoice with the later date. If Operator B does not pay the clearing balance by the due date for payment then WIND HELLAS shall charge its normal interest rate on the overdue amount from the due date for payment until payment is made. The normal interest rate for WIND HELLAS is: 3% per annum above the 3-month EURIBOR Rate for both parties Roaming invoices are available for download in PDF format from our electronic invoicing area. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Bill Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extension) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Changes in time schedules concerning the shipment of invoices shall be communicated to Operator B two months before implementation at the latest. All enquiries and complaints concerning international invoicing shall be done through points of contact as defined in Annex I.3.3. Operator B shall pay any Value Added Tax (VAT) or other similar tax in accordance with the laws of Greece. The application of VAT is defined in Annex I.3.4.

Settlement Procedure. The Settlement Procedure in this Annex ANNEX 3.2 applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Date<commercial start letter of roaming> or <date>. WIND HELLAS EE shall prepare a monthly invoice for calls registered during the invoice period made by <B>’s customers in the visiting Roaming Customers visited PMN Operator. The settlement procedure for SMS Interworking comes into force from the starting commercial date of Operator B. the SMS Interworking Addendum signed and exchanged between the Parties. The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to be sent by the 15th <xx>th of the following month at latest. In case of missing An invoice or late receipt of the invoice, the payment must notification may be done in fifteen (15) days from the receipt daysent to <destination to be included here>. WIND HELLAS EE will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic inter PMN Operator invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS EE to compensate Operator B <B> is 50 SDR<X> GBP. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three (3) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. Direct Full Payment with Currency Conversion The invoice amount shall (and credit note amount if appropriate) must be paid separately by Operator B the debtor in Euro, as calculated from GBP. If TAP has been implemented the SDR amounts as indicated on the invoice. The conversion method from SDR into the currency of payment payment, is defined in PRD BA.11. BA.11 Payment by Operator B <B> shall be made within 30 days from the date of the invoice with the later date. If Operator B <B> does not pay the clearing balance by the due date for payment then WIND HELLAS EE shall have the right to charge its normal interest rate on the overdue amount from the due date for payment until payment is made. The normal interest rate for WIND HELLAS EE is: 3% per annum above the 3-month EURIBOR Rate for both parties Roaming invoices are available for download in PDF format from our electronic invoicing area. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extension) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Changes in time schedules concerning the shipment of invoices shall be communicated to Operator B two months before implementation at the latest. All enquiries and complaints concerning international invoicing shall be done through points of contact as defined in Annex I.3.3. Operator B shall pay any Value Added Tax (VAT) or other similar tax in accordance with the laws of Greece. The application of VAT is defined in Annex I.3.4.:

Settlement Procedure. The Settlement Procedure in this Annex ANNEX 3.2 applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Datecommercial start letter of roaming. WIND HELLAS O2SK shall prepare a monthly invoice for calls traffic registered during the invoice period made by the visiting Roaming Customers of Operator B. customers in the visited PMN Operator. The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to shall be sent by the 15th of the following month at latest. In case of missing invoice or late receipt of the invoice, the payment must be done in fifteen (15) days from the receipt day. WIND HELLAS O2SK will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic inter PMN Operator invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS O2SK to compensate Operator B <B> is 50 <X> SDR. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three (3) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. Direct Full Payment with Currency Conversion Payment shall be made in EUR (“Payment Currency”) when either Party is the creditor The invoice amount shall (and credit note amount if appropriate) must be paid separately by Operator B the debtor in Euro, the Payment Currency of the creditor as calculated from the SDR amounts as indicated on the invoiceinvoice and/or credit note. The conversion method from SDR into the currency of payment payment, is defined in PRD BA.11. BA.11 Payment by Operator B <B> shall be made within 30 days from the date of the invoice with the later date. If Operator B <B> does not pay the clearing balance by the due date for payment then WIND HELLAS O2SK shall have the right to charge its normal interest rate on the overdue amount from the due date for payment until payment is made. The normal interest rate for WIND HELLAS O2SK is: 32% per annum above the 3-month EURIBOR Rate for both parties Roaming invoices are available for download base lending rate (from time to time in PDF format from our electronic invoicing area. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extensionforce) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Changes in time schedules concerning the shipment exchange of invoices and settlement periods shall be communicated to Operator B two fixed three months before implementation at the latest. All enquiries and complaints concerning international invoicing shall be done through points of contact as defined in Annex I.3.38. Operator B <B> shall pay any Value Added Tax (VAT) or other similar tax in accordance with the laws of Greecethe O2SK’s country. The application of VAT is defined in Annex I.3.48.

Settlement Procedure. The Settlement Procedure in this Annex applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Date. WIND HELLAS shall prepare a monthly invoice for calls registered during the invoice period made by the visiting Roaming Customers of Operator B. The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to be sent by the 15th of the following month at latest. In case of missing invoice or late receipt of the invoice, the payment must be done in fifteen (15) days from the receipt day. WIND HELLAS will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS to compensate Operator B is 50 SDR. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three (3) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. For the avoidance of doubt aforementioned process is relevant only for the wholesale billing and accordingly Operator B’s end-customers may not assert any claims towards WIND HELLAS. Direct Full Payment with Currency Conversion The invoice amount shall be paid by Operator B in Euro, as calculated from the SDR amounts as indicated on the invoice. The conversion method from SDR into the currency of payment is defined in PRD BA.11. Payment by Operator B shall be made within 30 days from the date of the invoice with the later date. If Operator B does not pay the clearing balance by the due date for payment then WIND HELLAS shall charge its normal interest rate on the overdue amount from the due date for payment until payment is made. The normal interest rate for WIND HELLAS is: 3% per annum above the 3-month EURIBOR Rate for both parties Roaming invoices are available for download in PDF format from our electronic invoicing area. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extension) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Changes in time schedules concerning the shipment of invoices shall be communicated to Operator B two months before implementation at the latest. All enquiries and complaints concerning international invoicing shall be done through points of contact as defined in Annex I.3.3. Operator B shall pay any Value Added Tax (VAT) or other similar tax in accordance with the laws of Greece. The application of VAT is defined in Annex I.3.4.

Settlement Procedure. The Settlement Procedure in this Annex ANNEX 3.2 applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Date<commercial start letter of roaming> or <date>. WIND HELLAS Orange shall prepare a monthly invoice for calls registered during the invoice period made by the visiting Roaming Customers customers in the visited PMN Operator. The settlement procedure for SMS Interworking comes into force from the starting commercial date of Operator B. the SMS Interworking Addendum signed and exchanged between the Parties. The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to be sent by the 15th 10th of the following month at latest. In case of missing An invoice or late receipt of the invoice, the payment must notification may be done in fifteen (15) days from the receipt day. WIND HELLAS sent to xxxxxxxxx.xxxxxxx@xxxxxx.xx Orange will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic inter PMN Operator invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS Orange to compensate Operator B <B> is 50 100 SDR. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three (3) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. Direct Full Payment with Currency Conversion The invoice amount shall (and credit note amount if appropriate) must be paid separately by Operator B the debtor in Euro, the Local or Payment Currency of the creditor as calculated from the SDR amounts as indicated on the invoice. invoice and/or credit note Payment shall be made in EURO when Orange is the creditor calculated from the SDR balance obtained by the clearing process.. The conversion method from SDR into the currency of payment payment, is defined in PRD BA.11. BA.11 Payment by Operator B <B> shall be made within 30 days from the date of the invoice with the later date. If Operator B <B> does not pay the clearing balance by the due date for payment then WIND HELLAS Orange shall have the right to charge its normal interest rate on the overdue amount from the due date for payment until payment is made. The normal interest rate for WIND HELLAS Orange is: 36% per annum above the 3-month EURIBOR Rate for both parties Roaming invoices are available for download in PDF format from our electronic invoicing area. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extension) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Euribor Changes in time schedules concerning the shipment exchange of invoices and settlement periods shall be communicated to Operator B two fixed three months before implementation at the latest. All enquiries and complaints concerning international invoicing shall be done through the following points of contact as defined in Annex I.3.3contact: CONTACT POINT INVOICING: Xx. Operator B Xxxxxx Xxxxx Phone Mobile: 00000000000 Fax: 00000000000 Email Address: xxxxxxxxx.xxxxxxx@xxxxxx.xx <B> shall pay any Value Added Tax (VAT) or other similar tax in accordance with the laws of GreeceOranges country. The application of VAT is defined in Annex I.3.411 Roaming Provider Tariff. Bank Charges Where bank charges occur, any such expenses imposed by the debtors bank(s) including intermediate and correspondent banks used by the debtor to make the payment, shall be borne by the debtor Expenses imposed by the creditors bank(s), including payment expenses imposed by intermediate and correspondent banks used for receipt of the payment by the creditor, shall be borne by the creditor. In the case where the debtor pays in a different currency than agreed in the applicable annex or pays to the wrong bank account, the creditor has the right to request a credit from the debtor for the extra cost. If the creditor changes his settlement instructions, he is bound to announce the debtor through documented notification about the change, at least one month before the change take effect, in order to avoid wrong payments. Also, to avoid payments in a different currency than agreed, the invoices will have payment details only in SDR and in settlement currency (stated on the basis of in force contractual agreement). ANNEX 4 CUSTOMER CARE PRINCIPLES General A Roaming Customer should contact the Customer Care Services of his home contract partner (Customer Care Services of <B>) while roaming in the Public Mobile Network of Orange. This home Customer Care Services will provide the first point of contact but may refer the Roaming Customer to Orange’s Customer Care Services if appropriate. The Roaming Customer is free to contact Orange’s Customer Care Services directly. However, the primary responsibility for customer care remains with <B>. Each Party will ensure that there is, at least during office hours, an English speaking operator on duty, to whom a Roaming Customer can be referred. Customer care contact numbers are defined here: 401 ; 411 Customer care information for SMS Interworking is contained in the relevant Addendum signed between the Parties. Roaming Information Roaming information (including changes of such information), like coverage maps, service levels and Services (including their date of implementation and tariffs), shall be sent to the following contact point: ………………. Changes in Emergency Service, Customer Service, Directory Enquiry numbers, and Tariffs shall be exchanged in accordance with the provisions of the Agreement. <B> shall inform its own Roaming Customers about roaming in Oranges Public Mobile Network.

Settlement Procedure. The Settlement Procedure in this Annex applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Date. WIND HELLAS shall prepare a monthly invoice for calls registered during the invoice period made by the visiting Roaming Customers of Operator B. The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to be sent by the 15th of the following month at latest. In case of missing invoice or late receipt of the invoice, the payment must be done in fifteen (15) days from the receipt day. WIND HELLAS will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS to compensate Operator B is 50 SDR. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three (3) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. For the avoidance of doubt aforementioned process is relevant only for the wholesale billing and accordingly Operator B’s end-customers may not assert any claims towards WIND HELLAS. Direct Full Payment with Currency Conversion The invoice amount shall be paid by Operator B in Euro, as calculated from the SDR amounts as indicated on the invoice. The conversion method from SDR into the currency of payment is defined in PRD BA.11. Payment by Operator B shall be made within 30 days from the date of the invoice with the later date. If Operator B does not pay the clearing balance by the due date for payment then WIND HELLAS shall charge its normal interest rate on the overdue amount from the due date for payment until payment is made. The normal interest rate for WIND HELLAS is: 3% per annum above the 3-month EURIBOR Rate for both parties Roaming invoices are available for download in PDF format from our electronic invoicing area. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extension) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Changes in time schedules concerning the shipment of invoices shall be communicated to Operator B two months before implementation at the latest. All enquiries and complaints concerning international invoicing shall be done through points of contact as defined in Annex I.3.3. Operator B shall pay any Value Added Tax (VAT) or other similar tax in accordance with the laws of Greece. The application of VAT is defined in Annex I.3.4. Bank Charges Where bank charges occur, any such expenses imposed by Operator B’s bank(s) including intermediate and correspondent banks used by Operator B to make the payment, shall be borne by Operator B. Expenses imposed by WIND HELLAS bank(s), including payment expenses imposed by intermediate and correspondent banks used for receipt of the payment by WIND HELLAS, shall be borne by Operator B. In the case where Operator B pays in a different currency than agreed in the applicable Αnnex or pays to the wrong bank account, Operator B shall bear full responsibility for the execution of the relevant payment to WIND HELLAS and for any extra cost. Annex 3.2 – BANK GUARANTEE TEMPLATE SPECIMEN GOOD PERFORMANCE L/G TO: WIND HELLAS TELECOMMUNICATIONS S.A. 00 Xxxxxxxxx Xxxxxx, 000 00 Xxxxxxxx, Xxxxxx Xxxxxx Dear Sirs, OUR LETTER OF GUARANTEE No FOR We would like to inform you that we hereby guarantee to you unreservedly and irrevocably, waiving the benefit of discussion up to the amount of_______________ (IN WORDS________) on behalf of_______________, (ADDRESS) for the good performance of the terms of the contract No_______________, for the supply of_______________ The above amount is held at your disposal and we shall pay same to you, totally or partly, without any excuse or objection from our part and without investigating whether your claim is well grounded or not, within three (3) working days from your simple written notification. In case of forfeiture of the guarantee, the forfeited amount is subject to any eventual stamp duties. The present guarantee is valid till ------------- after the lapse of which time limit and if no claim is notified to us on your part on the amount of the guarantee, the present is considered null and void, having no force and effect, whether it is returned to us for cancellation or not. We accept to extend the validity of the guarantee upon receipt of your simple written demand under the condition that your relative demand will be submitted prior to its above mentioned expiry date.

Settlement Procedure. The Settlement Procedure in this Annex ANNEX 3.2 applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Date<commercial start letter of roaming / acceptance protocol> or <date>. WIND HELLAS SWAN shall prepare a monthly invoice for calls traffic registered during the invoice period made by the visiting customers in the visited PMN Operator. The settlement procedure for BCE applies to the financial transactions where TAP is not exchanged. At least one financial BCE reports (BSR) will accompany each invoice, based on invoicing frequency. SWAN will <not> include BCE Usage on TAP Roaming Customers of Operator B. Invoice Access Seeker will <not> include BCE Usage on TAP Roaming Invoice The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to be sent by the 15th <xx>th of the following month at latest. In case of missing An invoice or late receipt of the invoice, the payment must notification may be done in fifteen (15) days from the receipt daysent to <destination to be included here>. WIND HELLAS XXXX will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic inter PMN Operator invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS SWAN to compensate Operator B Access Seeker is 50 <X> SDR. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three (3) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. Direct Full Payment with Currency Conversion The invoice amount shall (and credit note amount if appropriate) must be paid separately by Operator B the debtor in Euro, the Local or Payment Currency of the creditor as calculated from the SDR amounts as indicated on the invoice. invoice and/or credit note The conversion method from SDR into the currency of payment payment, is defined in PRD BA.11. BA.11 Payment by Operator B Access Seeker shall be made within 30 days from the date of the invoice with the later date. If Operator B Access Seeker does not pay the clearing balance by the due date for payment then WIND HELLAS SWAN shall have the right to charge its normal interest rate on the overdue amount from the due date for payment until payment is made. The normal interest rate for WIND HELLAS SWAN is: 3.. % per annum above the 3-month EURIBOR Rate for both parties Roaming invoices are available for download base lending rate (from time to time in PDF format from our electronic invoicing area. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extensionforce) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Changes in time schedules concerning the shipment exchange of invoices and settlement periods shall be communicated to Operator B two fixed three months before implementation at the latest. All enquiries and complaints concerning international invoicing shall be done through points of contact as defined in Annex I.3.3. Operator B shall pay any Value Added Tax (VAT) or other similar tax in accordance with the laws of Greece. The application of VAT is defined in Annex I.3.4.

Settlement Procedure. The Settlement Procedure in this Annex ANNEX 3.2 applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Date<commercial start letter of roaming> or <date>. WIND HELLAS EE shall prepare a monthly invoice for calls registered during the invoice period made by the visiting Roaming Customers customers in the visited PMN Operator. The settlement procedure for SMS Interworking comes into force from the starting commercial date of Operator B. the SMS Interworking Addendum signed and exchanged between the Parties. The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to be sent by the 15th <xx>th of the following month at latest. In case of missing An invoice or late receipt of the invoice, the payment must notification may be done in fifteen (15) days from the receipt daysent to <destination to be included here>. WIND HELLAS EE will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic inter PMN Operator invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS EE to compensate Operator B <B> is 50 SDR<X> GBP. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three (3) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. Direct Full Payment with Currency Conversion The invoice amount shall (and credit note amount if appropriate) must be paid separately by Operator B the debtor in Euro, the Local or Payment Currency of the creditor as calculated from the SDR amounts as indicated on the invoice. invoice and/or credit note The conversion method from SDR into the currency of payment payment, is defined in PRD BA.11. BA.11 Payment by Operator B <B> shall be made within 30 days from the date of the invoice with the later date. If Operator B <B> does not pay the clearing balance by the due date for payment then WIND HELLAS EE shall have the right to charge its normal interest rate on the overdue amount from the due date for payment until payment is made. The normal interest rate for WIND HELLAS EE is: 3% per annum above the 3-month EURIBOR Rate for both parties Roaming invoices are available for download in PDF format from our electronic invoicing area. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extension) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Changes in time schedules concerning the shipment of invoices shall be communicated to Operator B two months before implementation at the latest. All enquiries and complaints concerning international invoicing shall be done through points of contact as defined in Annex I.3.3. Operator B shall pay any Value Added Tax (VAT) or other similar tax in accordance with the laws of Greece. The application of VAT is defined in Annex I.3.4.:

Settlement Procedure. The Settlement Procedure in this Annex ANNEX 3.2 applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Datecommercial start letter of roaming. WIND HELLAS <A> shall prepare a monthly invoice for calls traffic registered during the invoice period made by the visiting Roaming Customers of Operator B. customers in the visited PMN Operator. The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to be sent by the 15th 16th of the following month at latest. In case of missing An invoice or late receipt of the invoice, the payment must notification may be done in fifteen sent to . (15to be filled by <B>) days from the receipt day. WIND HELLAS <A> will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic inter PMN Operator invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS <A> to compensate Operator B <B> is 50 30 SDR. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three (3) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. Direct Full Payment with Currency Conversion The invoice amount shall (and credit note amount if appropriate) must be paid separately by Operator B the debtor in Euro, the Local or Payment Currency of the creditor as calculated from the SDR amounts as indicated on the invoice. invoice and/or credit note The conversion method from SDR into the currency of payment payment, is defined in PRD BA.11. BA.11 Payment by Operator B <B> shall be made within 30 days from the date of the invoice with the later date. If Operator B <B> does not pay the clearing balance by the due date for payment then WIND HELLAS <A> shall have the right to charge its normal interest rate on the overdue amount from the due date for payment until payment is made. The normal interest rate for WIND HELLAS <A> is: 310% per annum above in the 3-month EURIBOR Rate for both parties Roaming invoices are available for download in PDF format from our electronic invoicing areacase where Telefónica Germany is the creditor. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extension) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Changes in time schedules concerning the shipment exchange of invoices and settlement periods shall be communicated to Operator B two fixed three months before implementation at the latest. All enquiries Bank Charges Where bank charges occur, any such expenses imposed by the debtors bank(s) including intermediate and complaints concerning international invoicing correspondent banks used by the debtor to make the payment, shall be done through points borne by the debtor Expenses imposed by the creditors bank(s), including payment expenses imposed by intermediate and correspondent banks used for receipt of the payment by the creditor, shall be borne by the creditor. In the case where the debtor pays in a different currency than agreed in the applicable annex or pays to the wrong bank account, the creditor has the right to request a credit from the debtor for the extra cost. ANNEX 4 CUSTOMER CARE PRINCIPLES General A Roaming Customer should contact the Customer Care Services of his home contract partner (Customer Care Services of <B>) while roaming in the Public Mobile Network of <A>. This home Customer Care Services will provide the first point of contact as but may refer the Roaming Customer to <A>s Customer Care Services if appropriate. The Roaming Customer is free to contact <A>s Customer Care Services directly. However, the primary responsibility for customer care remains with <B>. Each Party will ensure that there is, at least during office hours, an English speaking operator on duty, to whom a Roaming Customer can be referred. Customer care contact numbers are defined here: For <A> in Annex I.3.3RAEX OP DATA, for <B> . Operator B (to be filled by <B>) Customer care information for SMS Interworking is contained in the relevant Addendum signed between the Parties. Roaming Information Changes in Emergency Service, Customer Service, Directory Enquiry numbers, and Tariffs shall pay any Value Added Tax (VAT) or other similar tax be exchanged in accordance with the laws provisions of Greecethe Agreement. The application of VAT is defined <B> shall inform its own Roaming Customers about roaming in Annex I.3.4<A>’s Public Mobile Network.

Settlement Procedure. The Settlement Procedure in this Annex ANNEX 3.2 applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Date<commercial start letter of roaming> or <date>. WIND HELLAS Slovak Telekom shall prepare a monthly invoice for calls traffic registered during the invoice period made by the visiting Roaming Customers of Operator B. customers in the visited PMN Operator. The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to be sent by the 15th 10th of the following month at latest. In case of missing An invoice or late receipt of the invoice, the payment must notification may be done in fifteen (15) days from the receipt daysent to <destination to be included here>. WIND HELLAS Slovak Telekom will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic inter PMN Operator invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS Slovak Telekom to compensate Operator B <B> is 50 SDR. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three (3) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. Direct Full Payment with Currency Conversion The invoice amount shall (and credit note amount if appropriate) must be paid separately by Operator B the debtor in Euro, EUR as calculated from the SDR amounts as indicated on the invoiceinvoice and/or credit note. The conversion method from SDR into the currency of payment payment, is defined in PRD BA.11. BA.11 Payment by Operator B <B> shall be made within 30 days from the date of the invoice with the later date. If Operator B <B> does not pay the clearing balance by the due date for payment then WIND HELLAS Slovak Telekom shall have the right to charge its normal interest rate on the overdue amount from the due date for payment until payment is made. The normal interest rate for WIND HELLAS Slovak Telekom is: 38% per annum above the 3-month EURIBOR Rate for both parties Roaming invoices are available for download in PDF format from our electronic invoicing area. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extension) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Changes in time schedules concerning the shipment exchange of invoices and settlement periods shall be communicated to Operator B two fixed three months before implementation at the latest. All enquiries and complaints concerning international invoicing shall be done through points of contact as defined in Annex I.3.38. Operator B <B> shall pay any Value Added Tax (VAT) or other similar tax in accordance with the laws of Greecethe Slovak Telekom’s country. The application of VAT is defined in Annex I.3.48. Bank Charges Where bank charges occur, any such expenses imposed by the debtors bank(s) including intermediate and correspondent banks used by the debtor to make the payment, shall be borne by the debtor Expenses imposed by the creditors bank(s), including payment expenses imposed by intermediate and correspondent banks used for receipt of the payment by the creditor, shall be borne by the creditor. In the case where the debtor pays in a different currency than agreed in the applicable annex or pays to the wrong bank account, the creditor has the right to request a credit from the debtor for the extra cost. GSM Association Confidential - Full, Rapporteur, Associate and Affiliate Members Direct Wholesale Roaming Access Agreement ANNEX 4 CUSTOMER CARE PRINCIPLES General A Roaming Customer should contact the Customer Care Services of his home contract partner (Customer Care Services of <B>) while roaming in the Public Mobile Network of Slovak Telekom. This home Customer Care Services will provide the first point of contact but may refer the Roaming Customer to Slovak Telekoms Customer Care Services if appropriate. The Roaming Customer is free to contact Slovak Telekoms Customer Care Services directly. However, the primary responsibility for customer care remains with <B>. Each Party will ensure that there is, at least during office hours, an English speaking operator on duty, to whom a Roaming Customer can be referred. Customer care contact numbers are defined in Annex 8 Roaming Information Changes in Emergency Service, Customer Service, Directory Enquiry numbers, and Tariffs shall be exchanged in accordance with the provisions of the Agreement. <B> shall inform its own Roaming Customers about roaming in Slovak Telekom’s Public Mobile Network.

Settlement Procedure. The Settlement Procedure in this Annex ANNEX 3.2 applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Date<commercial start letter of roaming> or <date>. WIND HELLAS Free Mobile shall prepare a monthly invoice for calls registered during the invoice period made by the visiting Roaming Customers of Operator B. customers in the visited PMN Operator. The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to be sent by the 15th of the following month at latest. In case of missing invoice or late receipt of the invoice, the payment must be done in fifteen (15) days from the receipt day. WIND HELLAS Free Mobile will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic inter PMN Operator invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS Free Mobile to compensate Operator B <B> is 50 SDR500 EUR. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three (3) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. Direct Full Payment with Currency Conversion The invoice amount shall (and credit note amount if appropriate) must be paid separately by Operator B the debtor in Euro, the Local or Payment Currency of the creditor as calculated from the SDR EUR amounts as indicated on the invoice. The conversion method from SDR into the currency of payment is defined in PRD BA.11invoice and/or credit note. Payment by Operator B <B> shall be made within 30 days from the date of the invoice with the later date. If Operator B <B> does not pay the clearing balance by the due date for payment then WIND HELLAS Free Mobile shall have the right to charge its normal interest rate on the overdue amount from the due date for payment until payment is mademade and a fixed amount of 40 (forty) Euros or any other duly justified amount corresponding to the recovering costs. The normal interest rate for WIND HELLAS Free Mobile is: 310% per annum above the 3-month EURIBOR Rate for both parties Roaming invoices are available for download Euribor base lending rate (from time to time in PDF format from our electronic invoicing area. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extensionforce) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Changes in time schedules concerning the shipment exchange of invoices and settlement periods shall be communicated to Operator B two fixed three months before implementation at the latest. All enquiries Bank Charges Where bank charges occur, any such expenses imposed by the debtors bank(s) including intermediate and complaints concerning international invoicing correspondent banks used by the debtor to make the payment, shall be done through points borne by the debtor Expenses imposed by the creditors bank(s), including payment expenses imposed by intermediate and correspondent banks used for receipt of the payment by the creditor, shall be borne by the creditor. In the case where the debtor pays in a different currency than agreed in the applicable annex or pays to the wrong bank account, the creditor has the right to request a credit from the debtor for the extra cost. ANNEX 4 CUSTOMER CARE PRINCIPLES General A Roaming Customer should contact the Customer Care Services of his home contract partner (Customer Care Services of <B>) while roaming in the Public Mobile Network of Free Mobile. This home Customer Care Services will provide the first point of contact as and shall not refer the Roaming Customer to Free Mobile’s Customer Care Services.. Customer care contact number(s) of <B> are defined here: XXXXXXXX Roaming Information Changes in Annex I.3.3. Operator B Emergency Service, Customer Service, Directory Enquiry numbers, and Tariffs shall pay any Value Added Tax (VAT) or other similar tax be exchanged in accordance with the laws provisions of Greecethe Agreement. The application of VAT is defined <B> shall inform its own Roaming Customers about roaming in Annex I.3.4Free Mobile’s Public Mobile Network.

Settlement Procedure. The Settlement Procedure in this Annex ANNEX 3.2 applies to financial transactions involving roaming traffic from start of the traffic period commencing by the Commercial Starting Datecommercial start letter of roaming. WIND HELLAS Cyta shall prepare a monthly invoice for calls registered during the invoice period made by the visiting Roaming Customers of Operator B. customers in the visited PMN Operator. The invoice period shall in general be a calendar month. However, a single transfer covering a month end shall not be divided between two invoices. The invoice has to be sent by the 15th of the following month at latest. In case of missing An invoice or late receipt of the invoice, the payment must notification may be done in fifteen (15) days from the receipt daysent to <destination to be included here>. WIND HELLAS <B> Details to be added. Cyta will issue as appropriate credit notes and correction invoices to compensate for agreed changes to or agreed errors in the basic inter PMN Operator invoices. Netting procedure will be followed between invoice settlement and credit notes, if any. The threshold amount for issuing the Credit Note by WIND HELLAS Cyta to compensate Operator B <B> is 50 100 SDR. In any case, a Credit Note shall be issued at least once a year before the year-end if appropriate. Claims for credit may be notified at any time up to three (3) months after the elements causing the dispute were made available to WIND HELLAS in accordance with PRD BA.01. Direct Full Payment with Currency Conversion The invoice amount shall (and credit note amount if appropriate) must be paid separately by Operator B the debtor in Euro, the Local or Payment Currency of the creditor as calculated from the SDR amounts as indicated on the invoice. invoice and/or credit note The conversion method from SDR into the currency of payment payment, is defined in PRD BA.11. BA.11 Payment by Operator B <B> shall be made within 30 45 days from the date of the invoice with the later date. If Operator B <B> does not pay the clearing balance by the due date for payment then WIND HELLAS Cyta shall have the right to charge its normal interest rate on the overdue amount from the due date for payment until payment is made. The normal interest rate for WIND HELLAS Cyta is: 34% per annum above the 3-3 month EURIBOR Rate for both parties Roaming invoices are available for download Euribor base lending rate (from time to time in PDF format from our electronic invoicing area. To access the dedicated area with a unique username and password you need to fill in and return to WIND HELLAS the below form: E-Xxxx Form Operator B *User First Name and Last Name: ………………………………………. *Company full name of legal entity has to be given (including Ltd, SA, and any other legal extensionforce) ……………………………………………. Profile to be assigned: ……………………………………………… *User e-mail address ( Needs to be professional and clearly associated to the company from which access is requested) …………………………………….. User phone number(Professional number) …………………………………. *mandatory fields Changes in time schedules concerning the shipment exchange of invoices and settlement periods shall be communicated to Operator B two fixed three months before implementation at the latest. All enquiries Bank Charges Where bank charges occur, any such expenses imposed by the debtors bank(s) including intermediate and complaints concerning international invoicing correspondent banks used by the debtor to make the payment, shall be done through points borne by the debtor Expenses imposed by the creditors bank(s), including payment expenses imposed by intermediate and correspondent banks used for receipt of the payment by the creditor, shall be borne by the creditor. In the case where the debtor pays in a different currency than agreed in the applicable annex or pays to the wrong bank account, the creditor has the right to request a credit from the debtor for the extra cost. ANNEX 4 CUSTOMER CARE PRINCIPLES General A Roaming Customer should contact the Customer Care Services of his home contract partner (Customer Care Services of <B>) while roaming in the Public Mobile Network of Cyta. This home Customer Care Services will provide the first point of contact as but may refer the Roaming Customer to Cyta’s Customer Care Services if appropriate. The Roaming Customer is free to contact Cyta’s Customer Care Services directly. However, the primary responsibility for customer care remains with <B>. Each Party will ensure that there is, at least during office hours, an English speaking operator on duty, to whom a Roaming Customer can be referred. Customer care contact numbers are defined here: Cyta Contact Details: Email Address: xxxxxxxxx@xxxx.xxx.xx Phone from GSM & PSTN: +000 00 000000 Customer Care Short Code: 132 Fax: + 000 00 000000 <B> Contact Details: Customer care information for SMS Interworking is contained in Annex I.3.3the relevant Addendum signed between the Parties. Operator B Roaming Information Changes in Emergency Service, Customer Service, Directory Enquiry numbers, and Tariffs shall pay any Value Added Tax (VAT) or other similar tax be exchanged in accordance with the laws provisions of Greecethe Agreement. The application of VAT is defined <B> shall inform its own Roaming Customers about roaming in Annex I.3.4Cyta’s Public Mobile Network.