Shareholder Servicing. a. Adhere to strict privacy guidelines in verification of shareholder identification prior to providing any information or handling request(s). b. Obtain GEAM approval for operational exceptions in accordance with transaction processing SLAs c. Communicate all supervisory escalations same day to GEAM d. Notify GEAM via email of all VIP calls, including subject matter e. Relay shareholder expedite requests to appropriate areas and ensure handled within shareholder requirement f. Reply appropriately to all XXXX.xxx emails within 3 days g. Report all Large Trades to designated Email distribution list prior to execution h. Email daily account balance data to certain Institutional clients, as required, before 9:00am i. Communication payroll change requests to GE Payroll Department j. Make no recommendations, including Legal or Tax advice k. Ensure timely communication with GEAM of all shareholder cases deemed Not In Good Order for a second time
Appears in 5 contracts
Samples: Transfer Agency and Call Center Services Agreement (Elfun Tax Exempt Income Fund), Transfer Agency and Call Center Services Agreement (Ge Investments Funds Inc), Transfer Agency and Call Center Services Agreement (Elfun Trusts)
