Shoppers Report. The Union recognizes that the Employer and the Airport employ shopping investigators or “shoppers” in their operations. The Union and the Employer agree that with respect to shoppers: A. Employees shall be informed during their training of the Airport and Employer’s use of shoppers. B. The Employer’s shoppers shall provide factual reports of their observations of customer service situations and cash handling transactions. The Employer’s Shoppers shall not use methods which would intimidate or confuse employees. The Employer shall not employ shopping services which receive an additional fee for generating negative reports or pay their employees a fee or bonus for negative reports. C. Employees and the Union will, on request, be shown copies of any shopper reports which are retained in the employee’s personnel file. D. The Employer will inform the employee as soon as practicable of a shopper’s report that may result in disciplinary action.
Appears in 6 contracts
Samples: Collective Bargaining Agreement, Collective Bargaining Agreement, Collective Bargaining Agreement
