Common use of shorten Your Billing Cycle Clause in Contracts

shorten Your Billing Cycle. The interest rate charged on outstanding amounts will be the standard rate We publish for customers paying the Contract Price You pay. We can change the standard rate and if We do, We will publish the changes. If You do not pay the total amount payable for any bill after We send a Disconnection Warning to You, then We can refer Your debt to a debt collection agency for collection and if We do so, You must pay any costs that We incur in connection with the recovery of the unpaid bill (including the agency’s Fees and any legal Fees). If You pay a bill and the payment is dishonoured or reversed and, as a result, We incur costs or have to pay Fees to any other person, You must reimburse Us for those costs and Fees. Unless You direct Us otherwise, We will apply Your payment to the amount due for Your electricity use before applying it to other items. 6.5 If You are having trouble paying Your bill If You are having trouble paying Your bill, please notify Us as soon as possible. We will assess Your request within 3 Business Days and We will offer You assistance. As an indication and depending on the circumstances, We may offer You: a) instalment plan options, such as a Payment Plan; b) redirection of a bill to a third party; and c) information about, and referral to, government assistance programs You can find out more information about payment options and government assistance by visiting Our website or calling Us. 7. Reviewing of bill 7.1 You can ask for Your bill to be reviewed You can ask Us to review Your bill. Before We will review Your bill, You must agree to pay any future bills and pay the lesser of: a) the portion of the bill under review that You and We agree is not in dispute; or b) an amount equal to the average amount of Your bills for the previous 12 months. If We review Your bill and find it to be incorrect, We will deal with the resulting overcharge or undercharge in accordance with these terms and conditions. If We find the bill is correct, We: 1) may require You to pay the unpaid amount; 2) must tell You that You may request to have Your Meter tested to establish whether it is measuring accurately; and 3) must tell You about Our complaints handling process and any external complaints handling processes. If the Meter is found to comply with metering standards, You must pay Us all costs associated with the test and pay the amount of the bill.