Common use of Site and Product Access Clause in Contracts

Site and Product Access. You will provide HP access to the products covered under support; and if applicable, adequate working space and facilities within a reasonable distance of the products; access to and use of information, customer resources, and facilities as reasonably determined necessary by HP to service the products; and other access requirements described in the relevant data sheet. If you fail to provide such access, resulting in HP’s inability to provide support, HP shall be entitled to charge you for the support call at HP’s published service rates. You are responsible for removing any products ineligible for support, as advised by HP, to allow HP to perform support. If delivery of support is made more difficult because of ineligible products, HP will charge you for the extra work at HP’s published service rates.

Site and Product Access. You will provide HP access to the products Products covered under supportSupport; and if applicable, adequate working space and facilities within a reasonable distance of the productsProducts; access to and use of information, customer resources, and facilities as reasonably determined necessary by HP to service the products; Products and other access requirements described in the relevant data sheet. If you fail to provide such access, resulting in HP’s inability to provide supportSupport, HP shall be entitled to charge you for the support call at HP’s published service ratesSupport in accordance with Appendix C, Pricing Index of DIR Contract Number DIR-TSO-4159. You are responsible for removing any products Products ineligible for supportSupport, as advised by HP, to allow HP to perform supportSupport. If delivery of support Support is made more difficult because of ineligible productsProducts, HP will charge you for the extra work at HP’s published service ratesin accordance with Appendix C, Pricing Index of DIR Contract Number DIR-TSO-4159.