Common use of Site Availability Clause in Contracts

Site Availability. The Site Availability Service Levels for the Business VPN Small, and Business VPN Corporate for Locations in Regions A, B, C, D and E are set forth Table 3 (Site Availability Service Levels for Regions A, B, C, D & E Locations) in Exhibit A to this Service Level Agreement so long as the Locations do not have Business VPN Lite Service. The Site Availability Service Level does not apply to Business VPN Small Off-Net.‌ The actual Site Availability is calculated on a Monthly basis. If the actual Site Availability is less than the Site Availability Service Level, then Customer will be entitled to receive a credit against the Qualifying Charge for the applicable Site Profile for the Location where the Outage occurred. The credit will be calculated as one thirtieth (1/30th) of the Qualifying Charge for each full hour of Outage exceeding the Outage time allowed under the Site Availability Service Level, up to a cumulative maximum credit of 100% of Qualifying Charge. All credits will be pro-rated on a per minute basis. Notwithstanding the foregoing, the Site Availability Service Level is subject to the following conditions:

Site Availability. The Site Availability Service Levels for the Business VPN Small, and Business VPN Corporate for Locations in Regions A, B, C, D D, and E are set forth Table 3 (Site Availability Service Levels for Regions A, B, C, D & &‌ E Locations) in Exhibit A to this Service Level Agreement so long as the Locations do not have Business VPN Lite Service. The Site Availability Service Level does not apply to Business VPN Small Off-Net.‌ Net. The actual Site Availability is calculated on a Monthly basis. If the actual Site Availability is less than the Site Availability Service Level, then Customer will be entitled to receive a credit against the Qualifying Monthly Recurring Charge for the applicable Site Profile for the Location where the Outage occurred. The credit will be calculated as one thirtieth (1/30th) of the Qualifying Monthly Recurring Charge for each full hour of Outage exceeding the Outage time allowed under the Site Availability Service Level, up to a cumulative maximum credit of 100% of Qualifying Monthly Recurring Charge. All credits will be pro-rated on a per minute basis. Notwithstanding the foregoing, the Site Availability Service Level is subject to the following conditions:

Site Availability. The Site Availability Service Levels for the Business VPN Small, and Business VPN Corporate for Locations in Regions A, B, C, D and E are set forth Table 3 (Site Availability Service Levels for Regions A, B, C, D & E Locations) in Exhibit A to this Service Level Agreement so long as the Locations do not have Business VPN Lite Service. The Site Availability Service Level does not apply to Business VPN Small Off-Net.‌ Net. The actual Site Availability is calculated on a Monthly basis. If the actual Site Availability is less than the Site Availability Service Level, then Customer will be entitled to receive a credit against the Qualifying Monthly Recurring Charge for the applicable Site Profile for the Location where the Outage occurred. The credit will be calculated as one thirtieth (1/30th) of the Qualifying Monthly Recurring Charge for each full hour of Outage exceeding the Outage time allowed under the Site Availability Service Level, up to a cumulative maximum credit of 100% of Qualifying Monthly Recurring Charge. All credits will be pro-rated on a per minute basis. Notwithstanding the foregoing, the Site Availability Service Level is subject to the following conditions:

Site Availability. The Site Availability Service Levels for the Business VPN Small, and Business VPN Corporate for Locations in Regions A, B, C, D D, and E are set forth Table 3 (Site Availability Service Levels for Regions A, B, C, D & E LocationsLocations†) in Exhibit A to this Service Level Agreement so long as the Locations do not have Business VPN Lite ServiceAgreement. The Site Availability Service Level does not apply to Business VPN Small Off-Net.‌ The actual Site Availability is calculated on a Monthly basis. If the actual Site Availability is less than the Site Availability Service Level, then Customer will be entitled to receive a credit against the Qualifying Monthly Recurring Charge for the applicable Site Profile for the Location where the Outage occurred. The credit will be calculated as one thirtieth (1/30th) of the Qualifying Monthly Recurring Charge for each full hour of Outage exceeding the Outage time allowed under the Site Availability Service Level, up to a cumulative maximum credit of 100% of Qualifying Monthly Recurring Charge. All credits will be pro-rated on a per minute basis. Notwithstanding the foregoing, the Site Availability Service Level is subject to the following conditions: