Software Maintenance Support. Customers with active software maintenance and support have access to a full range of technical support services: • Support for Hyland product functionality provided with exceptional customer service • A comprehensive Technical Support team to handle all aspects of the support process • Optimized access to Technical Support analysts, who respond to all technical support requests • Access to the subject matter experts needed to drive issues to resolution • Advice related to the operation of the implemented software • Defined escalation process to ensure resolution • Response to software errors based on confirmed severity level • A Technical Support advisor who serves as your advocate throughout the support process • A comprehensive product and solution testing lab to reproduce your environment for acute issue troubleshooting • Secure, personalized 24/7 access to the online support portal Custom Coding ImageSoft will correct issues arising from code developed by ImageSoft.
Appears in 5 contracts
Samples: System Maintenance Agreement, ’s Agreement, System Maintenance Agreement
