Software Maintenance Support. Software Maintenance Support will be provided to the Customer during the hours of 8:00 a.m. to 5:00 p.m. Central Standard Time, Monday through Friday, excluding PPM-observed holidays. Software Maintenance Support will include and be limited to the following for all Software Products and/or Third Party Software listed on the Quote: (a) Unlimited support (standard business hours). (b) 24 x 7 access to Solution Knowledge Base, an on-line self-help tool (not available for J5 Products). (c) The ability to perform Web queries, submit updates, and obtain status of service requests 24 x 7. (d) Software Upgrades, fixes and service packs and how to obtain them, if available. Software Maintenance Support is limited to specific Software Products and/or Third Party Software as shown on the Quote covered under this Agreement functioning on the appropriate PPM supported operating system. Any Upgrades furnished hereunder shall be governed by the then current PPM software license agreement or relevant third party license agreement, if applicable, which shall supersede any software license agreement associated with prior releases of the Software Products or Third Party Software. Upgrades are shipped upon Customer request. Software Maintenance Support may not be available for all Software Products.
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Sources: Software Maintenance Support Agreement, Software Maintenance Support Agreement, Software Maintenance Support Agreement
Software Maintenance Support. Software Maintenance Support will be provided to the Customer during the hours of 8:00 a.m. to 5:00 p.m. Central Standard Time, Monday through Friday, excluding PPM-observed holidays. Software Maintenance Support will include and be limited to the following for all Software Products and/or Third Party Software listed on the Quote:
(a) Unlimited support (standard business hours).
(b) 24 x 7 access to Solution Knowledge Base, an on-line self-help tool (not available for J5 Products)tool.
(c) The ability to perform Web queries, submit updates, and obtain status of service requests 24 x 7.
(d) Software Upgrades, fixes and service packs and how to obtain them, if available. Software Maintenance Support is limited to specific Software Products and/or Third Party Software as shown on the Quote covered under this Agreement functioning on the appropriate PPM supported operating system. Any Upgrades furnished hereunder shall be governed by the then current PPM software license agreement or relevant third party license agreement, if applicable, which shall supersede any software license agreement associated with prior releases of the Software Products or Third Party Software. Upgrades are shipped upon Customer request. Software Maintenance Support may not be available for all Software Products.
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