Common use of SS&C Responsibilities Clause in Contracts

SS&C Responsibilities. The Services hereunder shall include: SS&C shall perform the Services to configure and implement certain enhanced web functionality on Customer’s website. Implementation will include the functions described more fully in the attached SOW. On-going Support Responsibilities. SS&C will provide the following support and maintenance services: i. Maintaining the enhanced web infrastructure and associated disaster relief environments ii. Updates to the common enhanced web software as needed to maintain compatibility with API’s iii. Updates required by changes that SS&C chooses to make to the core enhanced web platform or hardware infrastructure that were not requested by Customer iv. Access to the SS&C help desk and other online support as required and above the SS&C support layer v. Ongoing research and development of new features, functions, and interfaces vi. Update as needed to maintain functionality with most recent browser updates as defined by the SS&C browser compatibility schedule vii. Updates as required to the Digital Investor main and disaster recovery environments viii. In connection with Multi-Factor Authentication: a. maintain User security profile information; b. receive and route User login requests to an authentication risk engine for evaluation, issuing challenge responses when risk factors are identified in login attempt; c. generate random authentication codes to be sent via Users’ registered contact methods, and require User to successfully enter valid authentication codes to gain access; d. during instances of time to time downtime for planned maintenance or unavailability of the authentication risk engine, continue authentication by issuing challenges to all Users attempting logins until the maintenance window or unavailability of the authentication risk engine has concluded.

SS&C Responsibilities. The Services hereunder shall include: Development Responsibilities. SS&C shall perform the Services to configure and implement certain enhanced web functionality on Customer’s website. Implementation will include the functions described more fully in the attached SOW. On-going Support Responsibilities. SS&C will provide the following support and maintenance services: i. Maintaining the enhanced web infrastructure and associated disaster relief environments ii. Updates to the common enhanced web software as needed to maintain compatibility with API’s iii. Updates required by changes that SS&C chooses to make to the core enhanced web platform or hardware infrastructure that were not requested by Customer iv. Access to the SS&C help desk and other online support as required and above the SS&C support layer v. Ongoing research and development of new features, functions, and interfaces vi. Update as needed to maintain functionality with most recent browser updates as defined by the SS&C browser compatibility schedule vii. Updates as required to the Digital Investor main and disaster recovery environments viii. In connection with Multi-Factor Authentication: a. maintain User security profile information; b. receive and route User login requests to an authentication risk engine for evaluation, issuing challenge responses when risk factors are identified in login attempt; c. generate random authentication codes to be sent via Users’ registered contact methods, and require User to successfully enter valid authentication codes to gain access; d. during instances of time to time downtime for planned maintenance or unavailability of the authentication risk engine, continue authentication by issuing challenges to all Users attempting logins until the maintenance window or unavailability of the authentication risk engine has concluded.