Common use of Staff Training and Qualifications Clause in Contracts

Staff Training and Qualifications. On an ongoing basis, the Contractor must ensure that each staff person, including members of subcontractors’ staff, has appropriate education and experience to fulfill the requirements of their position, as well as ongoing training (e.g., orientation, cultural sensitivity, program updates, clinical protocols, policies and procedures compliance, management of IT systems, training on fraud and abuse and the False Claims Act, HIPAA, etc.). The Contractor shall provide initial and ongoing training and must ensure all staff are trained in the major components of the Hoosier Care Connect program. Staff training shall include, but is not limited to: • An overview of the Hoosier Care Connect program & associated policies and procedures, including updates whenever changes occur; • Contract requirements and state and federal requirements specific to job functions; • In accordance with 42 CFR 422.128(b)(1)(ii)(H), 42 CFR 489.102(a)(5), and 42 CFR 438.3(j)(1)-(2), training on the Contractor’s policies and procedures on advance directives; • Initial and ongoing training on identifying and handling quality of care concerns; • Cultural sensitivity training; • Training on fraud and abuse and the False Claims Act; • Health Insurance Portability and Accountability Act (HIPAA) training; • Management of IT systems; • Clinical protocol training for all clinical staff;

Staff Training and Qualifications. On an ongoing basis, the Contractor must ensure that each staff person, including members of subcontractors’ staff, has appropriate education and experience to fulfill the requirements of their position, as well as ongoing training (e.g., orientation, cultural sensitivity, program updates, clinical protocols, policies and procedures compliance, management of IT systems, training on fraud and abuse and the False Claims Act, HIPAA, etc.). The Contractor shall provide initial and ongoing training and must ensure all staff are trained in the major components of the Hoosier Care Connect program. Staff training shall include, but is not limited to: • An overview of the Hoosier Care Connect program & associated policies and procedures, including updates whenever changes occur; • Contract requirements and state and federal requirements specific to job functions; • In accordance with 42 CFR 422.128(b)(1)(ii)(H), 42 CFR 489.102(a)(5), and 42 CFR 438.3(j)(1)-(2438.3(j), training on the Contractor’s policies and procedures on advance directives; • Initial and ongoing training on identifying and handling quality of care concerns; • Cultural sensitivity training; • Training on fraud and abuse and the False Claims Act; • Health Insurance Portability and Accountability Act (HIPAA) training; • Management of IT systems; • Clinical protocol training for all clinical staff; EXHIBIT 1. E SCOPE OF WORK