SUBMITTING A SUPPORT REQUEST. How to Submit a support request:
1 Company Name 2 First and Last Name 3 Job Title 4 Phone Number 5 E-ma il Address 6 Full Company Address 7 Licensed Software Product(s) including specific version(s) 8 Ta rget platform (e.g. PowerPC®, ARM or Intel) 9 BSP 10 Current patch revision level 11 Development host OS version 12 Description of problem 13 Priority of problem - Critica l, High, Medium, Low
SUBMITTING A SUPPORT REQUEST. 3.1 To receive the benefit of Corrective Maintenance the Customer must submit a Support Request, by either raising a ticket on the Helpdesk, emailing xxxxxxxx@xxxxxxxxxxxxxx.xxx, sending a message via Whatsapp on 00000 000000, or telephoning 0333 8880204, which provides a complete description of the Fault and any other information reasonably requested by the Supplier.
3.2 The Supplier shall use all reasonable endeavours to acknowledge receipt of each Support Request within 2 hours of receipt.
