Common use of Subscribing Entity Obligations Clause in Contracts

Subscribing Entity Obligations. To facilitate the Service Provider meeting its support obligations, Subscribing Entities must provide the Service Provider with the information reasonably necessary to determine the proper classification of the underlying problem. They also must assist the Service Provider as reasonably necessary for the Service Provider’s support personnel to isolate and diagnose the source of the problem. Additionally, to assist the Service Provider’s tracking of support calls and the resolution of support issues, Subscribing Entities must make a reasonable effort to use any ticket or incident number that the Service Provider assigns to a particular incident in each communication with the Service Provider.