Common use of Suggestions and Complaints Clause in Contracts

Suggestions and Complaints. 8.1 You are welcome to make comments or suggestions at any time in respect of the service you receive from us, and we will respond to this in writing within 14 days at the latest acknowledging this and setting out our response and the reasons for our response. 8.2 Should you wish to receive independent assistance or advice we shall help you to contact your local authority or other relevant advocate. 8.3 Should you be dissatisfied with any aspect of our service, you have the right to complain to us using our complaints procedure, a copy of which is set out in Appendix 2 of this Agreement and further copies of which are available at any time from any of our staff. To submit a complaint please contact our Complaints Co-ordinator at xxxxxxxxxxxxxxxxxxxxx@xxxxxx.xxx. 8.4 You may also complain directly to, the Care Inspectorate, or, if your complaint is about a member of staff who is registered with them, to the Scottish Social Services Council. We would encourage you to talk to us in the first instance. Your key worker or Care Home manager shall be pleased to discuss with you or your Representative, any concerns that you may have. If we are unable to resolve the issue to your satisfaction, and you wish to refer your complaint to the Care Inspectorate, we shall assist you to do this, but it is your right to use any of these complaint routes at any point, or any combination at the same time.

Suggestions and Complaints. 8.1 You are welcome to make comments or suggestions at any time in respect of the service you receive from us, and we will respond to this in writing within 14 days at the latest acknowledging this and setting out our response and the reasons for our response. 8.2 Should you wish to receive independent assistance or advice we shall help you to contact your local authority Council or other relevant advocate. 8.3 Should you be dissatisfied with any aspect of our service, you have the right to complain to us using our complaints procedure, a copy of which is set out in Appendix 2 of this Agreement and further copies of which are available at any time from any of our staff. To submit a complaint please contact our Complaints Co-ordinator at xxxxxxxxxxxxxxxxxxxxx@xxxxxx.xxx. 8.4 You may also complain directly to, the Care InspectorateInspectorate , or, if your complaint is about a member of staff who is registered with them, to the Scottish Social Services Council. We would encourage you to talk to us in the first instance. Your key worker or Care Home manager shall be pleased to discuss with you or your Representative, any concerns that you may have. If we are unable to resolve the issue to your satisfaction, and you wish to refer your complaint to the Care Inspectorate, we shall assist you to do this, but it is your right to use any of these complaint routes at any point, or any combination at the same time.

Suggestions and Complaints. 8.1 8.1. You are welcome to make comments or suggestions at any time in respect of the service you receive from us, and we will respond to this in writing within 14 days at the latest acknowledging this and setting out our response and the reasons for our response. 8.2 8.2. Should you wish to receive independent assistance or advice we shall help you to contact your local authority or other relevant advocate. 8.3 8.3. Should you be dissatisfied with any aspect of our service, you have the right to complain to us using our complaints procedure, a copy of which is set out in Appendix 2 of this Agreement and further copies of which are available at any time from any of our staff. To submit a complaint please contact our Complaints Co-ordinator at xxxxxxxxxxxxxxxxxxxxx@xxxxxx.xxx. 8.4 8.4. You may also complain directly to, the Care Inspectorate, or, if your complaint is about a member of staff who is registered with them, to the Scottish Social Services Council. We would encourage you to talk to us in the first instance. Your key worker or Care Home manager shall be pleased to discuss with you or your Representative, any concerns that you may have. If we are unable to resolve the issue to your satisfaction, and you wish to refer your complaint to the Care Inspectorate, we shall assist you to do this, but it is your right to use any of these complaint routes at any point, or any combination at the same time.

Suggestions and Complaints. 8.1 ‌ 8.1. You are welcome to make comments or suggestions at any time in respect of the service you receive from us, and we will respond to this in writing within 14 days at the latest acknowledging this and setting out our response and the reasons for our response. 8.2 8.2. Should you wish to receive independent assistance or advice we shall help you to contact your local authority Council or other relevant advocate. 8.3 8.3. Should you be dissatisfied with any aspect of our service, you have the right to complain to us using our complaints procedure, a copy of which is set out in Appendix 2 of this Agreement and further copies of which are available at any time from any of our staff. To submit a complaint please contact our Complaints Co-ordinator at xxxxxxxxxxxxxxxxxxxxx@xxxxxx.xxx. 8.4 You may also complain directly to, the Care InspectorateInspectorate , or, if your complaint is about a member of staff who is registered with them, to the Scottish Social Services Council. We would encourage you to talk to us in the first instance. Your key worker or Care Home manager shall be pleased to discuss with you or your Representative, any concerns that you may have. If we are unable to resolve the issue to your satisfaction, and you wish to refer your complaint to the Care Inspectorate, we shall assist you to do this, but it is your right to use any of these complaint routes at any point, or any combination at the same time.