Common use of Supervision of Supplier’s Personnel Clause in Contracts

Supervision of Supplier’s Personnel. Suppliers will provide consistent and effective supervision of its Personnel provided under this Agreement, at no additional cost to Buyer. Consistent and effective supervision shall include regular interaction and communication with Supplier’s Personnel either in person or through other effective means. Supplier’s supervisor shall be responsible for exercising full supervisory authority over all day-to-day employment relationship decisions relating to Supplier’s Personnel, including those decisions relating to: wages, hours, terms and conditions of employment, hiring, discipline, performance evaluations, termination, counseling and scheduling. Supplier’s supervisors responsible for each work location will be responsible to know that work location’s planned holiday (and other closing) schedules and the impacts all such schedules have on Supplier’s Personnel. Supplier will conduct orientation sessions with its Personnel before placement on an assignment with Buyer, during which orientation such Personnel will be told who their supervisor is and how that supervisor can be contacted. Supplier will, from time to time, ensure that all of its Personnel working under this Agreement continue to be aware of this information. Supplier shall also be responsible for training its Personnel that any employment related issues should be brought forward in the first instance to Supplier and not Buyer. Where such issues relate to actions which are alleged to have been taken by Buyer or Buyer’s Personnel, Supplier will notify Buyer immediately in order that appropriate investigative action can be taken. Notwithstanding any other language or agreement to the contrary, Buyer will not, and Supplier agrees that Buyer has no responsibility to approve any Supplier Personnel’s time sheets. If Buyer should review, sign and/or submit Supplier Personnel’s timesheets, whether manually or electronically, as part of Buyer’s billing verification processes, the parties acknowledge and agree that such review, signature and/or submittal shall in no way constitute concurrence or approval of such timesheets, nor create any other commitment or obligation on the part of Buyer to Supplier or Supplier Personnel.

Supervision of Supplier’s Personnel. Suppliers will provide consistent and effective supervision of its Personnel provided under this Agreement, at no additional cost to Buyer. Consistent and effective supervision shall include regular interaction and communication with Supplier’s 's Personnel either in person or through other effective means. Supplier’s 's supervisor shall be responsible for exercising full supervisory authority over all day-to-day employment relationship decisions relating to Supplier’s Personnel, including those decisions relating to: wages, hours, terms and conditions of employment, hiring, discipline, performance evaluations, termination, counseling and scheduling. Supplier’s 's supervisors responsible for each work location will be responsible to know that work location’s planned holiday (and other closing) schedules and the impacts all such schedules have on Supplier’s 's Personnel. Supplier will conduct orientation sessions with its Personnel before placement on an assignment with Buyer, during which orientation such Personnel will be told who their supervisor is and how that supervisor can be contacted. Supplier will, from time to time, ensure that all of its Personnel working under this Agreement continue to be aware of this information. Supplier shall also be responsible for training its Personnel that any employment related issues should be brought forward in the first instance to Supplier and not Buyer. Where such issues relate to actions which are alleged to have been taken by Buyer or Buyer’s 's Personnel, Supplier will notify Buyer immediately in order that appropriate investigative [***] Indicates text has been omitted from this Exhibit pursuant to a confidential treatment request that has been filed separately with the Securities and Exchange Commission. Licensed Works Agreement Agreement # 4000000000 action can be taken. Notwithstanding any other language or agreement to the contrary, Buyer will not, and Supplier agrees that Buyer has no responsibility to approve any Supplier Personnel’s time sheets. If Buyer should review, sign and/or submit Supplier Personnel’s timesheets, whether manually or electronically, as part of Buyer’s 's billing verification processes, the parties acknowledge and agree that such review, signature and/or submittal shall in no way constitute concurrence or approval of such timesheets, nor create any other commitment or obligation on the part of Buyer to Supplier or Supplier Personnel. ACCEPTED AND AGREED TO: ACCEPTED AND AGREED TO: International Business Machines Corporation Avistar Communications Corp. By: By: Buyer Signature Date Supplier Signature Date *** Printed Name Printed Name *** Title & Organization Title & Organization Buyer Address: *** *** *** Supplier Address: *** *** *** [***] Indicates text has been omitted from this Exhibit pursuant to a confidential treatment request that has been filed separately with the Securities and Exchange Commission.

Supervision of Supplier’s Personnel. Suppliers Supplier will provide consistent and effective continual supervision of its Personnel provided under this Agreement, at no additional cost to Buyer. Consistent and effective supervision shall include regular interaction and communication with Supplier’s Personnel either in person or through other effective means. Supplier’s 's supervisor shall be responsible for exercising have full supervisory authority over all day-to-day employment relationship decisions relating to Supplier’s Personnel, including those decisions relating to: wages, hours, terms and conditions of employment, hiring, discipline, performance evaluations, termination, counseling and scheduling. Supplier’s 's supervisors responsible for each work location will be responsible to know that work location’s planned holiday (and other closing) schedules and the impacts that all such schedules have on Supplier’s 's Personnel. Supplier will conduct orientation sessions with its Personnel before placement on an assignment with Buyer, during which orientation such Personnel will be told who the identity and contact information of their supervisor is and how that supervisor can be contactedsupervisor. Supplier will, from time to time, ensure that all of its Personnel working under this Agreement continue to be aware of this information.Electronic Funds Transfer Certificate of Originality EXHIBIT 3 Service Locations IBM/CIGNA Service Locations: The following locations are identified as authorized IBM/CIGNA service locations. Supplier CIGNA Service Locations for CCA Site Address [*] [*] [*] EXHIBIT 4 - Permitted Subcontractors Ness [*] [*] EXHIBIT 4-C Security and Data Safeguards Exhibit 4-C Security and Data Safeguards Introduction Vendor shall also be responsible for training its Personnel provide security controls and safeguards, and shall follow security procedures, at all Vendor Service Locations and in connection with all Systems and Services (whether dedicated or shared) that any employment related issues should be brought forward at a minimum comply with the requirements set forth in this Exhibit 4-C and the General CIGNA Policies set forth in Exhibit 4-C-1, as such requirements are more specifically defined in the first instance Detailed CIGNA Policies set forth in Exhibit 4-C-2, unless, with respect to Supplier a specific SOW, different or additional requirements are set forth in such SOW. In the event that the specific security requirements are not set forth in the Detailed CIGNA Policies, then the Parties shall use this Exhibit 4-C and not Buyerthe General CIGNA Policies to establish Vendor’s obligations. Where such issues relate CIGNA may update the ISCD from time to actions which are alleged time upon notice to have been taken by Buyer or Buyer’s PersonnelVendor and, Supplier will notify Buyer immediately in order that appropriate investigative action can be taken. Notwithstanding any other language or agreement subject to the contraryChange Control Procedure, Buyer will notVendor shall implement and comply with the updated ISCD, and Supplier agrees that Buyer has no responsibility subject to approve any Supplier Personnel’s time sheets. If Buyer should review, sign and/or submit Supplier Personnel’s timesheets, whether manually or electronically, as part of Buyer’s billing verification processes, the parties acknowledge and agree that such review, signature and/or submittal shall in no way constitute concurrence or approval of such timesheets, nor create any other commitment or obligation on the part of Buyer to Supplier or Supplier Personnel.following:

Supervision of Supplier’s Personnel. Suppliers will provide (a) Supplier will: 1.provide consistent and effective supervision of its Personnel provided under this AgreementPO, at no additional cost to Buyer. Consistent ; 2.conduct orientation sessions with its Personnel before placement on an assignment with Buyer and effective supervision shall include regular interaction identify and communication with Supplier’s Personnel either in person or through other effective means. Supplier’s supervisor provide contact information (which shall be responsible updated by Supplier as necessary) for exercising all supervisor(s) for its Personnel; 3.instruct its Personnel that employment related issues should be brought forward to Supplier (and not Buyer). Where such issues relate to actions which are alleged to have been taken by Xxxxx or Buyer Personnel, Supplier will notify Buyer immediately in order that appropriate investigative action be taken. (b) Supplier's supervisor(s) shall: 1.exercise full supervisory authority over all day-to-day employment relationship decisions relating to Supplier’s Personnel, including those decisions relating to: wages, hours, terms and conditions of employment, hiring, discipline, performance evaluations, termination, counseling and scheduling. Supplier’s supervisors responsible for ; and 2.know each work location will be responsible to know that work location’s planned holiday (and other closing) schedules and the impacts all such schedules have on Supplier’s Supplier Personnel. Supplier will conduct orientation sessions with its Personnel before placement on an assignment with Buyer, during which orientation such Personnel will be told who their supervisor is and how that supervisor can be contacted. Supplier will, from time to time, ensure that all of its Personnel working under this Agreement continue to be aware of this information. Supplier shall also be responsible for training its Personnel that any employment related issues should be brought forward in the first instance to Supplier and not Buyer. Where such issues relate to actions which are alleged to have been taken by Buyer or Buyer’s Personnel, Supplier will notify Buyer immediately in order that appropriate investigative action can be taken. (c) Notwithstanding any other language or agreement to the contrary, Buyer will not, and Supplier agrees that Buyer Xxxxx has no responsibility to approve approve, and that Buyer will not approve, timesheets for any Supplier Personnel’s time sheets. If Buyer should review, sign and/or submit timesheets for Supplier Personnel’s timesheets, whether manually or electronically, as part of Buyer’s 's billing verification processes, the parties acknowledge and agree that such review, signature and/or submittal submission shall in no way constitute concurrence or approval of such timesheets, nor create any other commitment or obligation on the part of Buyer to Supplier or Supplier Personnel.

Supervision of Supplier’s Personnel. Suppliers will provide (a) Supplier will: 1.provide consistent and effective supervision of its Personnel provided under this AgreementPO, at no additional cost to Buyer. Consistent ; 2.conduct orientation sessions with its Personnel before placement on an assignment with Buyer and effective supervision shall include regular interaction identify and communication with Supplier’s Personnel either in person or through other effective means. Supplier’s supervisor provide contact information (which shall be responsible updated by Supplier as necessary) for exercising all supervisor(s) for its Personnel; 3.instruct its Personnel that employment related issues should be brought forward to Supplier (and not Buyer). Where such issues relate to actions which are alleged to have been taken by Buyer or Buyer Personnel, Supplier will notify Buyer immediately in order that appropriate investigative action be taken. (b) Supplier's supervisor(s) shall: 1.exercise full supervisory authority over all day-to-day employment relationship decisions relating to Supplier’s Personnel, including those decisions relating to: wages, hours, terms and conditions of employment, hiring, discipline, performance evaluations, termination, counseling and scheduling. Supplier’s supervisors responsible for ; and 2.know each work location will be responsible to know that work location’s planned holiday (and other closing) schedules and the impacts all such schedules have on Supplier’s Supplier Personnel. Supplier will conduct orientation sessions with its Personnel before placement on an assignment with Buyer, during which orientation such Personnel will be told who their supervisor is and how that supervisor can be contacted. Supplier will, from time to time, ensure that all of its Personnel working under this Agreement continue to be aware of this information. Supplier shall also be responsible for training its Personnel that any employment related issues should be brought forward in the first instance to Supplier and not Buyer. Where such issues relate to actions which are alleged to have been taken by Buyer or Buyer’s Personnel, Supplier will notify Buyer immediately in order that appropriate investigative action can be taken. (c) Notwithstanding any other language or agreement to the contrary, Buyer will not, and Supplier agrees that Buyer has no responsibility to approve approve, and that Buyer will not approve, timesheets for any Supplier Personnel’s time sheets. If Buyer should review, sign and/or submit timesheets for Supplier Personnel’s timesheets, whether manually or electronically, as part of Buyer’s 's billing verification processes, the parties acknowledge and agree that such review, signature and/or submittal submission shall in no way constitute concurrence or approval of such timesheets, nor create any other commitment or obligation on the part of Buyer to Supplier or Supplier Personnel.