SUPPLIERS Performance Monitoring / Customer Satisfaction. The SUPPLIER will be evaluated in a multidisciplinary approach in terms of performance in the categories of quality, logistics and customer satisfaction, taking into account actual performance. STEP- G transmits this supplier evaluation to the SUPPLIER. The SUPPLIER initiates corrective and continuous improvement measures in a result-oriented manner. These measures are proactively communicated to the relevant STEP-G receiving site and are subject to regular review. The evaluation can have consequences for the future business relationship between STEP-G and the SUPPLIER.
