Common use of Support and Availability Clause in Contracts

Support and Availability. You will be provided the level of Support for the Snowflake Service specified in the applicable Order Form, in accordance with the Support Policy. All requests for support will be directed to Snowflake and Reseller should not have access to Your Account and/or Customer Data. Should You grant Reseller access to Your Account or any Customer Data, You hereby consent to such access by Reseller. Notwithstanding anything to the contrary in the Support Policy, it is not an agreement between You and Snowflake or any of Snowflake’s Affiliates. Any rights You have thereunder must be enforced through the Reseller in accordance with Section 1 (Scope) above. For clarity, all references in the Support Policy to “the applicable written subscription agreement between Snowflake and Customer for the Service” shall mean the Agreement as defined above.

Support and Availability. During the Subscription Term, You will be provided the level of Support support for the Snowflake Service specified set forth in the applicable Order Form, in accordance with the Support Policy. All requests for support will be directed to Snowflake and Reseller should not have access to Your Account and/or Customer Data. Should You grant Reseller access to Your Account or any Customer Data, You hereby consent to such access by Reseller. Notwithstanding anything to the contrary in the Support Policy, it the Support Policy is not an agreement between You and Snowflake or any of Snowflake’s Affiliates. Any rights You have thereunder must be enforced through the Reseller in accordance with Section 1 (Scope) abovethese Access Terms. For clarity, all references in the Support Policy to “the applicable written subscription agreement between Snowflake and Customer for the Service” Service shall mean the Agreement as defined above.