Common use of Support and Routine Assistance Clause in Contracts

Support and Routine Assistance. The Supplier’s support staff shall provide telephone support services to answer questions and to assist the Bank, either on the phone or through on-site intervention, in resolving problems related to the use and operation of the Equipment and software. The Supplier shall undertake regular preventive maintenance of the Bank’s Equipment and software. This task shall include, among other duties, the replacement of defective parts or of parts the performance of which is affected by wear caused by the normal operation of the System, in a way that is likely to adversely affect the smooth operations of the Equipment and software.

Support and Routine Assistance. The Supplier’s support staff shall provide telephone support services to answer questions and to assist the Bank, either on the phone or through on-site intervention, in resolving problems related to the use and operation of the Equipment and software. The Supplier shall undertake regular preventive maintenance of the Bank’s Equipment and softwareEquipment. This task shall include, among other duties, the replacement of defective parts or of parts the performance of which is affected by wear caused by the normal operation of the System, in a way that is likely to adversely affect the smooth operations of the Equipment and software.