Support and Services. ISD and HC agree to the following conditions:
A. HC agrees to the following for both the mathematics and English language arts courses:
i. To share data and provide feedback regarding student success on entry‐level college mathematics and English language arts courses;
ii. To train advisors to recognize and honor course(s) on school district transcripts;
iii. To ensure that eligible students are counseled directly into college level mathematics, English language arts, and all other courses that require mathematics and English language arts college readiness;
B. HC agrees to the following for the college preparatory mathematics courses:
i. To provide the Student Learning Outcomes;
ii. To provide the syllabi for the courses being offered.
iii. To provide regular meetings between the HC faculty and ISD faculty teaching the course.
C. HC agrees to the following for the college preparatory English language arts course:
i. To provide the Student Learning Outcomes for Integrated Reading/Writing (INRW 0303) course;
ii. To provide the syllabi, including types of essays required (i.e., expository, persuasive, and critical analysis).
iii. To provide regular meetings between the HC faculty and ISD faculty teaching the course.
D. ISD agrees to the following for both the mathematics and English language arts courses:
i. To provide highly qualified instructors for the courses being taught;
ii. To identify students who are not college ready as stated in HB 5;
iii. To provide professional development and resources required to teach the mathematics and English language arts courses;
iv. To identify successful completion of the course(s) on the student transcripts as determined by the State of Texas PEIMS number;
v. To provide curriculum for the course that is consistent with HC Student Learning Outcomes;
vi. To provide assistance with admission, enrollment, and financial aid applications;
E. ISD agrees to the following for the college preparatory mathematics course:
i. To teach a math course designed to focus on college mathematics (algebraic or non‐algebraic) concepts;
ii. Require students to meet college readiness scores on the TSI Assessment;
iii. To meet regularly with HC faculty.
F. ISD agrees to the following for the college preparatory English language arts course:
i. To teach an integrated Reading and Writing course that focuses on critical reading and college‐level writing;
ii. Require students to meet college readiness scores on the TSI Assessment;
iii. To meet re...
Support and Services. 5.1 The Support is compulsory as part of the supply of the Licenced Materials and is charged separately from the Licence Fee as part of the Support Fee (or may be charged in aggregate in an Order as ‘Recurring Fees’). Where the Licenced Materials are supplied by a Reseller, the Reseller will provide the Support in respect of the Software in accordance with and subject to this Agreement, unless specified otherwise in an Order or other written notification We or a Reseller send to You.
5.2 Any Deliverables will be produced for Your exclusive use within Your business only. You are not permitted to disclose the Deliverables to any third party.
Support and Services. If Customer has purchased any support and/or other professional services in conjunction with its license of Licensed Product, Pearson will supply such support or other professional services pursuant to the terms of Xxxxxxx’x Support and Services Policies, a copy of which is attached hereto and incorporated herein by reference, and the other terms of this Agreement.
Support and Services. Where applicable, We shall use reasonable endeavours to maintain twenty four (24) hour online presence for the Service but cannot guarantee continuous, uninterrupted use. There may be times when We are required to interrupt the provision of the Service in order to carry out routine maintenance, repairs, reconfigurations or upgrades or in circumstances beyond Our control. We shall notify You in advance of any planned interruptions.
Support and Services. 7.1 In consideration of Your payment of the Support Fee and the performance of all Your other obligations pursuant to this Agreement, We agree to provide the Support in accordance with the terms of this Agreement.
7.2 Maintenance Releases or details of such releases may be issued at Our discretion.
7.3 Support covers assistance in relation to significant operational errors that make the program set unusable when operated in conformity with the online user instructions in the help function in the program or the Documentation (as the case may be). Such errors shall be notified by You to Our Customer Support Department as published on the Website. We will use reasonable endeavours to attempt to correct or assist You to avoid errors thought to be suitable to the problem or at Our option resort to other means toward a mutually satisfactory solution.
7.4 The Support will be provided during the hours published on the Website excluding UK public holidays and where applicable any Republic of Ireland public holidays and any company shutdowns. Any such company shutdowns will be notified in advance on the Website.
7.5 The provision of any Support outside the Standard Support Hours is at Our sole discretion. Charges in respect of all time spent in providing any Support outside the Standard Support Hours will be invoiced to You at Our discretion at Our then current rates.
7.6 We will use reasonable endeavours to provide the Support promptly having regard to the availability of personnel, necessary supplies and facilities.
7.7 If You make unreasonable, excessive or inappropriate use of the Support, then We may at Our absolute discretion either suspend or charge extra for such Support and invoice You, and You agree to pay, for the additional Charges in respect of time spent supplying such Support at the then current rates.
7.8 The Support is compulsory as part of the supply of the Licensed Materials and is charged separately from the Licence Fee as part of the Support Fee. Where the Licensed Materials are supplied by a Reseller, the Reseller will provide the Support in respect of the Software in accordance with and subject to this Agreement, unless specified otherwise in the Invoice or other written notification We or a Reseller send to You.
7.9 We will perform the Services and produce any Deliverables in consideration of the Charges.
7.10 All Deliverables will be produced based on the data, information and explanations supplied by You. All information that We provide is ...
Support and Services. 7.1. In consideration of the Customer making payment of the Licence and Support Fee and the performance by the Customer of all other obligations pursuant to this Agreement, the Supplier agrees to provide the Support in accordance with the terms of this Agreement.
7.2. Maintenance Releases or details of such releases may be issued at the Supplier’s discretion.
7.3. Support covers assistance in relation to operational errors that make the agreed product set unusable when operated in conformity with the training provided, any online user instructions in the help function in respect of the product or any Documentation (as the case may be). Such errors shall be notified by the Customer to the Supplier’s customer support department in writing. The Supplier will use reasonable endeavours to attempt to correct errors or assist the Customer to avoid errors or, at the Supplier’s sole option, pursue other means toward a mutually satisfactory solution.
7.4. The Support will be provided during the hours of 9.00am to 5.30pm Monday to Friday, excluding UK public holidays and where applicable any Republic of Ireland or Northern Ireland public holidays and any other date where the Supplier’s business is closed, details of which will be published on the Website.
7.5. The provision of any Support outside the Standard Support Hours is at the Supplier’s sole discretion. Charges in respect of all time spent in providing any Support outside the Standard Support Hours will be invoiced to the Customer at the Supplier’s discretion at its then current rates.
7.6. The Supplier will use reasonable endeavours to provide the Support promptly having regard to the availability of personnel, necessary supplies and facilities.
7.7. If the Customer make unreasonable, excessive or inappropriate use of the Support, then the Supplier may at its sole discretion either suspend the Support or charge additional charges in respect of time spent supplying such Support at the then current rates.
7.8. The Support is provided to the Customer as part of the supply of the Licenced Materials. Where the Licenced Materials are supplied by a Reseller, the Reseller will provide the Support in respect of the Software in accordance with and subject to this Agreement, unless specified otherwise in the Services Agreement or other written notification by the Supplier or a Reseller to the Customer.
7.9. The Supplier will perform the Services and produce any Deliverables in consideration of the Charges.
7.10. All Del...
Support and Services. 2.1 Support Services. Pantheon may provide certain support services to you as described in the Documentation and the Order Form (“Support”). Pantheon may change the description and features of such Support programs at any time with notice to you as set out above. Support shall be delivered by Pantheon in accordance with the target response times in the Documentation, which are not binding on Pantheon.
Support and Services. Support Tiers. During the Term, Licensee shall receive, included within the Subscription Fee, the support services set forth below in the Section 5. Licensee will be responsible for nominating a maximum of 3 individuals who will act as Licensee’s support representatives.
a. Support and Maintenance Services are subject to the Support and Maintenance Services Terms and Conditions located at xxxxx://xxx.xxxxxxx.xxx/about-us/legal, which are hereby incorporated by reference in full force and effect.
b. Services and professional services and any related SOW are subject to nCipher General Terms and Conditions located at xxxxx://xxx.xxxxxxx.xxx/about-us/legal, which are hereby incorporated by reference in full force and effect.
Support and Services. 3.1 Support. Licensee shall be eligible to receive Support for the Software during any Support terms for which Licensee has subscribed to Support.
Support and Services. 5.1. We will provide you with consulting help and updates for ONLYOFFICE Docs Enterprise Edition once they are available during the period defined by the pricing plan selected from the Effective Date.
