SUPPORT, CLASSIFICATION AND ESCALATION. 2.1. All priority 1 (P1) calls shall deal with total systems unavailability support requests.
Appears in 4 contracts
Samples: Asset Valuation Service User Agreement, Asset Valuation Service User Agreement, Asset Valuation Service User Agreement
SUPPORT, CLASSIFICATION AND ESCALATION. 2.1. 4.1 All priority 1 (P1) calls shall deal with total systems unavailability support requests.
Appears in 2 contracts
Samples: Intermediary Agreement South Africa, Intermediary Agreement