Support Coordinators. Maintenance will consist of support services provided by Parasoft to one designated support coordinator of Yours (and one backup coordinator) per Your location, by telephone, email, and website. Support is available during normal business hours in the applicable location within the Territory, Monday through Friday, excluding nationally observed holidays.
Support Coordinators. Maintenance shall consist of support services provided by Serena to one designated support coordinator of Customer (and one backup coordinator) per Customer location, by telephone, facsimile, email and World Wide Web site. Support is available during normal business hours in the applicable location within the Territory, Monday through Friday, excluding nationally observed holidays. Emergency support is available outside of these hours via pager service accessible through the main support telephone number.
Support Coordinators. M&E shall consist of support provided by Serena to one (1) designated Support Coordinator of Licensee (and one backup Coordinator) per licensed Software Product and Server by telephone, facsimile, email and World Wide Web site, regarding the use and operation of the current version of the Software, and the immediately preceding version of the Software as specified in Section 10.5, in accordance with the user documentation, error investigation and updates. Support is available during normal business hours in the applicable country location Monday through Friday, excluding nationally observed holidays. For emergency support during non-business hours, contact Serena's main support number.
Support Coordinators. The Agency will adhere to all employment requirements, work hours and requirements for hours of operation as identified in the Support Coordination Services Provider manual, waiver manuals or subsequent policy or numbered memoranda.
