Common use of Support Fees Clause in Contracts

Support Fees. Support Fees will be due and payable as set forth in the Order. Exasol will notify (electronically or otherwise) Customer of the then-current annual Support Fee for Customer’s level of Support Service in each notice of term renewal. Support Fees are non-refundable once paid. Unless otherwise agreed upon in the Order, Maintenance Fees and service fees for operations engineering services are payable in advance at the beginning of the agreed service period. If Customer delays acceptance without cause, the Support Fees (e.g. for Operations Engineering services or Consulting) are due and payable even though the Software/Support Service was not provided. Unless otherwise agreed upon, Prices – in particular for Consulting Services - are to be understood exclusive of travel costs.

Support Fees. Support Fees will be due and payable as set forth in accordance with the Order. Exasol will notify (electronically or otherwise) Customer of the then-current annual Support Fee for Customer’s level of Support Service in each notice of term renewal. Support Fees are non-non- refundable once paid. Unless otherwise agreed upon in the Order, Maintenance Fees fees and service fees for operations engineering services are payable in advance at the beginning of the agreed service period. If Customer delays acceptance without cause, the Support Fees (e.g. for Operations Engineering operations engineering services or Consultingconsulting) are due and payable even though the Software/Support Service was not provided. Unless otherwise agreed upon, Prices – in particular for Consulting Services - are to be understood exclusive of travel costs.