Online Support/Training Clause Samples
The Online Support/Training clause outlines the obligations of a party, typically a service provider, to offer remote assistance and instructional resources to users of a product or service. This may include access to help desks, live chat, email support, or online tutorials and webinars, ensuring users can resolve issues or learn how to use the system effectively. Its core function is to facilitate user adoption and problem resolution, thereby enhancing the overall user experience and reducing the need for in-person support.
Online Support/Training. This feature is the number of Training hours included in a Service Plan. If Customer has a location in (i) New York, NY, (ii) London, UK or (iii) Milan, IT, Customer can request that Service Provider perform the Training at that location. Otherwise, all Training shall be conducted remotely. If Customer prefers Training in a language other than English, Customer should contact Service Provider regarding this request as early as possible. Cancellation of scheduled Training will not be accepted later than one (1) hour before the start time of the On-site Support. Customer will be charged, and will be obligated to pay, for any Training hours cancelled less than one hour before the scheduled time. Please note that Training cannot be requested in periods of less than an hour and, for purposes of determining usage of Training hours, all partial Training hours will be rounded up to the next whole hour. For example, if Service Provider provides one hour and thirty minutes of Training, that will be treated for account management and, if applicable, invoicing purposes as two hours. Additional Online Support hours can be purchased at the following rates: US$200/Hour; £100/Hour; €125/Hour.