Support for Licensed Client Exec. IMG may, at its sole option, (i) provide first-tier technical and help desk support to End Users receiving Licensed Client Exec from IMG or its Distributors, in which case VERITAS shall provide VERITAS' standard second-tier technical support to IMG to assist IMG technical support personnel in answering questions and resolving problems regarding Licensed Client Exec reported by End Users; or (ii) upon written request, require VERITAS to provide first-tier technical and help desk support to End Users receiving Licensed Client Exec from IMG or its Distributors.
Appears in 3 contracts
Samples: Cross License and Original Equipment Manufacturing Agreement, Cross License and Oem Agreement (Seagate Software Information Management Group Holdings Inc), Cross License and Oem Agreement (Crystal Decisions Inc)
Support for Licensed Client Exec. IMG may, at its sole option, (i) provide first-tier technical and help desk support to End Users receiving Licensed Client Exec from IMG or its Distributors, in which case VERITAS shall provide VERITAS' standard second-tier technical support to IMG to assist IMG technical support personnel in answering questions and resolving problems regarding Licensed Client Exec reported by End Users; or (ii) upon written request, require VERITAS to provide first-tier technical and help desk support to End Users receiving Licensed Client Exec from IMG or its Distributors.technical
Appears in 2 contracts
Samples: Cross License and Oem Agreement (Seagate Software Inc), Cross License and Oem Agreement (Veritas Holding Corp)
Support for Licensed Client Exec. IMG may, at its sole option, -------------------------------- (i) provide first-tier technical and help desk support to End Users receiving Licensed Client Exec from IMG or its Distributors, in which case VERITAS shall provide VERITAS' standard second-tier technical support to IMG to assist IMG technical support personnel in answering questions and resolving problems regarding Licensed Client Exec reported by End Users; or (ii) upon written request, require VERITAS to provide first-tier technical and help desk support to End Users receiving Licensed Client Exec from IMG or its Distributors.
Appears in 1 contract
Samples: Cross License and Oem Agreement (Seagate Technology Inc)
