Support Manager Sample Clauses

Support Manager. The Supplier shall appoint a person who shall be responsible for the co-ordination of all matters relating to the Services (the “Support Manager”). The Customer shall nominate a person (the “Manager”) to be available to liaise with, and respond to queries from the Support Manager (for example, as to the resolution of conflicting priorities between two or more items of support or maintenance). All communications, documentation and materials relating to this agreement shall be communicated as appropriate between the Support Manager and the Manager. Each party shall notify the other in writing promptly of these appointments and of any proposed change to these appointments. The Customer shall provide the Supplier, the Support Manager and all other persons duly authorised by the Supplier with full, safe and uninterrupted access, including secure remote access via VPN (virtual private network) or equivalent, to the Customer's premises equipment and software as may reasonably be required for the purpose of performing the Services, such access, except in the case of emergency or agreed out-of-hours downtime, to be within the Standard Support Hours. Where the Services are to be performed at any of the Customer’s premises, the Customer shall provide without charge adequate working space and office (including power, telephone and data transfer) facilities for use by the Supplier’s personnel and take reasonable care to ensure their safety. The Customer shall: co-operate with the Supplier in performing the Services and provide any assistance or information as may reasonably be required by the Supplier; keep full back-up copies of all of its data so that any data lost during or as a result of the operation of the Services can be recovered; satisfy any pre-requisites set out in Schedule 2. The Customer shall not, for the duration of this Agreement, and for a period of six months following termination, directly or indirectly induce or attempt to induce any employee of the Supplier who has been engaged in the provision, receipt, review or management of the Services or otherwise in connection with this Agreement to leave the employment of the Supplier.
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Support Manager. Matrix42 shall appoint a Support Manager, who shall be responsible for the co- ordination of all matters relating to the Services. All communications, documentation and materials relating to this Agreement shall be sent as appropriate by the Support Manager to the Manager. Each party shall notify the other in writing promptly if there is any proposed change to those appointments.
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Related to Support Manager

  • Program Manager Owner may designate a Program Manager to administer the Project and this Contract. In lieu of a Program Manager, Design Professional may be designated to perform the role of Program Manager. The Program Manager may also be designated as the Owner’s Representative, and if no Owner’s Representative is designated, the Program Manager shall be the Owner’s Representative.

  • Project Manager The term “Project Manager” refers to the employee of the State who has been assigned responsibility for overseeing and managing the proper and timely implementation of the project.

  • Contract Manager The Contract Manager for the Board is ▇▇▇▇▇▇▇ ▇▇▇▇▇. The Contract Manager for the Contractor is the Contractor. The parties shall direct all matters arising in connection with the performance of this Agreement, other than notices, to the attention of the Contract Managers for attempted resolution or action. The Contract Managers shall be responsible for overall resolution, action, coordination, and oversight relating to the performance of this Agreement.

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity 1.1.02 Identify at least one individual to act as the program contact in the following areas: 1. Immunization Program Manager;

  • Account Manager A designated Account Manager for the Centralized Contract shall be provided. The Account Manager is responsible for the overall relationship with the State during the course of the Contract and shall act as the central point of contact. A designated Billing Contact for the Centralized Contract shall be provided. The Billing Contact will become the single point of contact between the Contractor and the Authorized User for matters related to invoicing, billing and payment. A designated Emergency Contact for the Centralized Contract shall be provided. The Emergency Contact will be available 24 hours a day, 365 days per year for emergency procurements.