Support Manager. Matrix42 shall appoint a Support Manager, who shall be responsible for the co- ordination of all matters relating to the Services. All communications, documentation and materials relating to this Agreement shall be sent as appropriate by the Support Manager to the Manager. Each party shall notify the other in writing promptly if there is any proposed change to those appointments.
Support Manager. The Supplier shall appoint a person who shall be responsible for the co-ordination of all matters relating to the Services (the “Support Manager”). The Customer shall nominate a person (the “Manager”) to be available to liaise with, and respond to queries from the Support Manager (for example, as to the resolution of conflicting priorities between two or more items of support or maintenance). All communications, documentation and materials relating to this agreement shall be communicated as appropriate between the Support Manager and the Manager. Each party shall notify the other in writing promptly of these appointments and of any proposed change to these appointments. The Customer shall provide the Supplier, the Support Manager and all other persons duly authorised by the Supplier with full, safe and uninterrupted access, including secure remote access via VPN (virtual private network) or equivalent, to the Customer's premises equipment and software as may reasonably be required for the purpose of performing the Services, such access, except in the case of emergency or agreed out-of-hours downtime, to be within the Standard Support Hours. Where the Services are to be performed at any of the Customer’s premises, the Customer shall provide without charge adequate working space and office (including power, telephone and data transfer) facilities for use by the Supplier’s personnel and take reasonable care to ensure their safety. The Customer shall: co-operate with the Supplier in performing the Services and provide any assistance or information as may reasonably be required by the Supplier; keep full back-up copies of all of its data so that any data lost during or as a result of the operation of the Services can be recovered; satisfy any pre-requisites set out in Schedule 2. The Customer shall not, for the duration of this Agreement, and for a period of six months following termination, directly or indirectly induce or attempt to induce any employee of the Supplier who has been engaged in the provision, receipt, review or management of the Services or otherwise in connection with this Agreement to leave the employment of the Supplier.
