Customer support obligations Sample Clauses

Customer support obligations. Customer shall, at its own cost, provide all the necessary support to integrate with StriveCast Platform or StriveCast Network. StriveCast can provide services, paid or non-paid, to assist in the integration.
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Customer support obligations. The Customer shall:
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Customer support obligations. Customer agrees to:
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Customer support obligations. For any and all methods that Licensee chooses to offer support to End Users, Licensee commits that response time directly to End Users shall not exceed twenty four (24) hours in at least ninety-five (95%) percent of End User support requests. EXHIBIT G: RGI Updates and Assistance • Add-Ons RGI commits to provide any new expansion pack (for purposes of this Exhibit defined as an “Add-On”) available in the initial territory so that Licensee can localize, publish and distribute the additional content to users in the Territory. The services hereunder shall be provided at RGI’s best efforts and at no extra cost for Licensee except stated otherwise, in order to maintain the commercially operable level of quality of the Game for the duration of the Term within the Territory: • Updates Once an update contains, to RGI’s satisfaction, no known errors, RGI will upload to a Licensee location provided by Licensee for any Updates, giving Licensee at least seven (7) days advance notice regarding any necessary information on the changes or new content added, so that Licensee can undertake any necessary Localization and provide the patch to End Users. Licensee will use reasonable efforts to provide updates on Licensee’s servers hosting the Localized Game. RGI commits to develop content updates at least once a month to maintain and improve the Game. Updates will include at least one of the following features: • New Champion • New Gameplay Features (for further clarity, additions such as ranked games, user-created tournaments, “draft modes”, etc.) • New Maps • New Items • New Runes • New Skins • Documentation of the Game and access to the Server Hardware Documentation RGI shall provide Licnesee with all relevant documentation to install and administer the Localized Game. RGI shall provide Licensee with any action, process or intervention necessary for the Localized Game to run correctly. (By way of example, particular backup and saving procedures, server reboots, update process, etc.). RGI will provide documentation on the structure and architecture of the Game’s database system, as requested by Licensee to develop its own tools communicating with the Localized Game. In particular, Licensee may wish to develop additional features for players, including, but not limited to access from the official website to a character sheet displaying the character’s statistics, a 3D view of the character, chat, etc. RGI will provide Licensee with the necessary information for Licensee to u...
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Customer support obligations. 7.1 Installation and In-Service Duties. Nidek shall be responsible for ---------------------------------- the installation of Products sold by Nidek and shall perform all in-service duties related to such sales. This responsibility shall include, among other things, the unpacking, assembly, minor servicing, adjustment and customer instruction on the proper use of the Product. On a quarterly basis, Nidek shall provide EyeSys with a list of customers and installation dates. In addition, Nidek represents and warrants to EyeSys that its in-service check lists and warranty cards will be substantially similar to the EyeSye in-service checklists and warranty cards.
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Related to Customer support obligations

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Customer Agreement In the event of a conflict between this Agreement and any other agreement between the Bank and the Customer relating to the Account, the terms of this Agreement will prevail, and in all other respects the terms of the other agreement relating to the Account shall apply with respect to any matters not covered by this Agreement. Regardless of any provision in any such agreement, the State of New York shall be deemed to be the Bank’s location for the purposes of this Agreement and the perfection and priority of the Secured Party’s security interest in the Account.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Related Party Contracts To the extent requested in writing by the Acquirer with respect to any specific identified contract prior to the Effective Time, the Company shall take all actions necessary to terminate, and shall cause to be terminated, each Related Party Contract, in each case without any further liability or obligation of the Company, the Surviving Corporation, Acquirer or any of their respective Subsidiaries or Affiliates and, in connection therewith, the Company (or its applicable Subsidiary) shall have received from the other party to such Related Party Contract a release in favor of the Company, the Surviving Corporation, Acquirer and their respective Subsidiaries and Affiliates from any and all liabilities or obligations arising out of such Related Party Contract.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

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