Customer support obligations Sample Clauses

Customer support obligations. The Customer shall: (a) report faults promptly to Matrix42 in writing in a comprehensible and detailed form, providing all relevant information for the detection and analysis of such faults by e-mail or via the self-service portal, including the manifestation and effects of the defect and the system environment (for example, the computer system, operating system and open applications); (b) keep full backup copies of all of its data; and (c) use the latest Modification provided to it.
Sample 1
AutoNDA by SimpleDocs
Customer support obligations. 7.1 Installation and In-Service Duties. Nidek shall be responsible for ---------------------------------- the installation of Products sold by Nidek and shall perform all in-service duties related to such sales. This responsibility shall include, among other things, the unpacking, assembly, minor servicing, adjustment and customer instruction on the proper use of the Product. On a quarterly basis, Nidek shall provide EyeSys with a list of customers and installation dates. In addition, Nidek represents and warrants to EyeSys that its in-service check lists and warranty cards will be substantially similar to the EyeSye in-service checklists and warranty cards. 7.2 Customer Service/Support. Nidek shall be responsible for providing ------------------------ its customers with support and after-sales service for the Products at least equivalent to that provided by EyeSys to its own customers; provided that in no event shall the quality be less than the level necessary to meet customer demands in the Territory. Nidek shall respond to all service calls in the Territory for service and repair of the Products. The return and/or replacement of any Product shall be governed by the terms and conditions of sale set forth in this Agreement. (a) After the initial warranty period Nidek shall not provide Software Updates to Customers except pursuant to the terms of a software support agreement (a "Nidek Software Support Agreement"), in form and substance reasonably satisfactory to EyeSys. For each customer covered by a Nidek Software Support Agreement, Nidek shall pay EyeSys a fee as set forth in Exhibit A (the "EyeSys Support Fee"). EyeSys shall provide support to Nidek as set ------------------ forth in EyeSys' Hardware and Software Sales, Support and Obsolescence Policy ("Support Policy"), attached hereto as Exhibit D. No per copy EyeSys Support Fee shall be due with regard to support provided during the initial warranty period, currently one year, offered by EyeSys. The per copy EyeSys Support Fee shall be adjusted, as appropriate, for acquisition by customer of additional Products during the term of any Nidek Software Support Agreement, and a pro rata share of any such adjustments shall be paid to EyeSys. (b) Nidek shall maintain onsite staff support personnel sufficiently knowledgeable with respect to the Products to answer questions regarding the use, operation, service and repair of the Products. Nidek shall ensure that all questions regarding the use, operation, se...
Sample 1
Customer support obligations. Customer agrees to: (a) obtain adequate training for its personnel that will act as RAVENii's points of contact for Support and to work on Product implementation and upgrades; (b) consult Product Documentation before reporting Product problems; (c) install and maintain any hardware, Tools and other software necessary to permit RAVENii to access Customer's system remotely for the purposes of problem diagnosis, delivery of corrections, and to monitor compliance; (d) allow RAVENii access to and use of Customer information, data and facilities required for RAVENii to perform Support; and (e) maintain, and provide to RAVENii if necessary to provide Support, adequate and current back-up copies of Software, data, and configuration information.
Sample 1
Customer support obligations. Customer shall, at its own cost, provide all the necessary support to integrate with StriveCast Platform or StriveCast Network. StriveCast can provide services, paid or non-paid, to assist in the integration.
Sample 1
Customer support obligations. For any and all methods that Licensee chooses to offer support to End Users, Licensee commits that response time directly to End Users shall not exceed twenty four (24) hours in at least ninety-five (95%) percent of End User support requests. • Add-Ons RGI commits to provide any new expansion pack (for purposes of this Exhibit defined as an “Add-On”) available in the initial territory so that Licensee can localize, publish and distribute the additional content to users in the Territory. The services hereunder shall be provided at RGI’s best efforts and at no extra cost for Licensee except stated otherwise, in order to maintain the commercially operable level of quality of the Game for the duration of the Term within the Territory: • Updates Once an update contains, to RGI’s satisfaction, no known errors, RGI will upload to a Licensee location provided by Licensee for any Updates, giving Licensee at least seven (7) days advance notice regarding any necessary information on the changes or new content added, so that Licensee can undertake any necessary Localization and provide the patch to End Users. Licensee will use reasonable efforts to provide updates on Licensee’s servers hosting the Localized Game. RGI commits to develop content updates at least once a month to maintain and improve the Game. Updates will include at least one of the following features: • New Champion • New Gameplay Features (for further clarity, additions such as ranked games, user-created tournaments, “draft modes”, etc.) • New Maps • New Items • New Runes • New Skins • Documentation of the Game and access to the Server Hardware RGI shall provide Licnesee with all relevant documentation to install and administer the Localized Game. RGI shall provide Licensee with any action, process or intervention necessary for the Localized Game to run correctly. (By way of example, particular backup and saving procedures, server reboots, update process, etc.). RGI will provide documentation on the structure and architecture of the Game’s database system, as requested by Licensee to develop its own tools communicating with the Localized Game. In particular, Licensee may wish to develop additional features for players, including, but not limited to access from the official website to a character sheet displaying the character’s statistics, a 3D view of the character, chat, etc. RGI will provide Licensee with the necessary information for Licensee to undertake these developments. Support of such tools w...
Sample 1

Related to Customer support obligations

  • Child Support Obligation Under Section 231.006(d) of the Texas Family Code regarding child support, Contractor certifies that the individual or business entity named in this Contract and any related Solicitation Response is not ineligible to receive the specified payment and acknowledges that the Contract may be terminated and payment may be withheld if this certification is inaccurate. If the certification is shown to be false, Contractor may be liable for additional costs and damages set out in 231.006(f).

  • Support Obligations From and after the Closing, except as set forth in this Agreement or any other Transaction Document, Buyer will use commercially reasonable efforts to promptly (i) cause Seller, Seller’s Affiliates and all sureties to be unconditionally released in full from any liability or obligation in respect of any surety or performance bond or similar ancillary obligation or amount issued for the account of Seller or any of Seller’s Affiliates or in connection with any liability or obligation of Seller or any of Seller’s Affiliates and that is listed on Section 6.3 of the Disclosure Schedule (“Insured Bonds”), without further recourse to any such Person and (ii) replace each Insured Bond with one or more surety or performance bonds or letters of credit or other forms of security, in amounts and on terms satisfactory to the applicable Governmental Authority or other beneficiary to guarantee the reimbursement of such Governmental Authority or other beneficiary of any amounts paid by it under or in respect of the applicable Insured Bond following the Closing, which bond(s) will remain in full force and effect the underlying liability or obligation has been unconditionally released or extinguished in full. If any Insured Bond is not unconditionally released or extinguished in full at or prior to the date that is ninety (90) days after the Closing Date in accordance with the foregoing sentence, Buyer shall provide such financial assurances to Seller or the providers of such Insured Bond, as may be reasonably requested by Seller or such bond or other financial guarantee provider; provided, that following the Closing, Seller and Seller’s Affiliates will have no obligation to pay any renewal fee or premium in respect of any Insured Bond. Buyer will indemnify and hold harmless any Seller Indemnified Party from and against any Losses suffered or incurred by them in connection with any of the foregoing Insured Bonds from and after the Closing, including any expenses or fees incurred in connection with any such Insured Bond being called or terminated.

  • Credit Support Obligations (i) Delivery Amount, Return Amount and Credit Support Amount.

  • Delinquent Child Support Obligations A child support obligor who is more than 30 days delinquent in paying child support and a business entity in which the obligor is a sole proprietor, partner, shareholder, or owner with an ownership interest of at least 25 percent is not eligible to receive payments from state funds under an agreement to provide property, materials, or services until all arrearages have been paid or the obligor is in compliance with a written repayment agreement or court order as to any existing delinquency. The Texas Family Code requires the following statement: “Under Section 231.006, Texas Family Code, the vendor or applicant certifies that the individual or business entity named in this contract, bid, or application is not ineligible to receive the specified grant, loan, or payment and acknowledges that this contract may be terminated and payment may be withheld if this certification is inaccurate.”

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Customer Support and Closing A. Agent shall provide support to Referred Client in their evaluation and negotiation for the purchase or sale of real estate in addition to the following duties: i. Provide Referred Client with qualified local vendor sources to facilitate the sale; ii. Assist Referred Client throughout the transaction, acting within applicable standards of care at all times; iii. Use professional knowledge and skills to negotiate for Referred Client purchase or sale of property; iv. Agent agrees to at all times fully comply with all laws, statutes, ordinances, rules, regulations, and orders applicable to this Agreement. B. Agent shall provide XXXX.xxx with the contact information for the Title Officer, Xxxxxx Officer and/or Closing Agent within 48 hours of an offer being accepted. Agent shall deliver this information via email to xxxxxxxxxxxx@xxxx.xxx RECIPIENT BROKER: XXXX.XXX: C. Agent shall deliver or coordinate with the Title, Escrow or Closing Agent to deliver to XXXX.xxx a copy of the Closing Statement within 48 hours of Closing. Agent will confirm Closing and coordinate the payment of Referral Fees to XXXX.xxx by the Closing Agent at Closing. Closing updates shall be reported by Agent to XXXX.xxx via email to xxxxxxxxxxxx@xxxx.xxx.

  • Life support equipment (a) If a person living or intending to live at your premises requires life support equipment, you must: (i) register the premises with your retailer or with us; and (ii) provide medical confirmation for the premises. (b) Subject to satisfying the requirements in the Rules, your premises may cease to be registered as having life support equipment if medical confirmation is not provided to us or your retailer.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Interconnection Customer Obligations The Interconnection Customer shall maintain the Large Generating Facility and the Interconnection Customer’s Interconnection Facilities in a safe and reliable manner and in accordance with this LGIA.

  • Customer Agreement I certify that the information provided in this application is true and complete and declare that the Firm may rely upon such information until it receives written notice of any changes. I acknowledge that the intended use of my account is for investing or savings purposes unless notified otherwise.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!