Common use of Support Terms Clause in Contracts

Support Terms. Company will provide Technical Support to Customer via both telephone and email on weekdays during the hours of 9:00 am Eastern time through 6:00 pm Pacific time, with the exclusion of Federal Holidays (“Support Hours”).

Appears in 2 contracts

Samples: Master Service Agreement, Master Service Agreement

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Support Terms. Company will provide Technical Support to Customer via both telephone and email electronic tech support emails on weekdays during the hours of 9:00 am through 5:00 pm Eastern time through 6:00 pm Pacific standard time, with the exclusion of Federal Holidays (“Support Hours”).

Appears in 1 contract

Samples: Saas Agreement

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Support Terms. Company will provide Technical Support to Customer via both telephone and email electronic mail on weekdays during the hours of 9:00 am through 5:00 pm Eastern time through 6:00 pm Pacific time, with the exclusion of Federal Holidays (“Support Hours”).

Appears in 1 contract

Samples: Saas Services Agreement

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