Service Level Commitments. 2.1. Target. In each Service Period, the target for availability of the Solutions is 99.9% (“Availability Target”). “
Service Level Commitments. The MPF Provider agrees that it shall perform the services specified in this Agreement in accordance with the service levels set forth in the FHLB Guide.
Service Level Commitments. The parties to this Agreement desire to define a mutually beneficial relationship between Dyax and US Bio in order to achieve Dyax’s goals of high Patient level Product availability and high quality Patient services in connection with the Product. In order to achieve the stated goals, US Bio agrees to perform the Hub Services hereunder in accordance with the key performance indicators described in the Statements of Work attached hereto as Exhibit D and incorporated herein by this reference.
Service Level Commitments. For purposes of the service level commitment categories set forth below, the described services shall be deemed to be “available” to Client if the Fiserv computer system, including all hardware and software necessary to provide the Client with the Services contemplated by this Agreement, is functioning and able to accept and process all input contemplated by this Agreement from Client and necessary to provide the Services in question. All service levels commitments shall be averaged over a calendar month and national holidays are excluded.
Service Level Commitments. 3.1 Provided that Customer fulfills each and every obligation and covenant under the Agreement (including make any payment when due), Pacnet commits to meet the Service Level described in Annex A of this SLA. The Service Level commitments hereunder may be amended, cancelled or withdrawn by Pacnet at anytime without notice and without liability to Customer, except for any credit claims accrued and due to Customer prior to the date of such amendment, cancellation or withdrawal.
Service Level Commitments. Vendor will ensure that the Software is available for use by the City at least 99.999 per cent of the time during the term of this Agreement. In addition to this commitment, Vendor shall also comply with the service level commitments described in Schedule A.
Service Level Commitments. We will advise You via one, some, or all of the following channels:
Service Level Commitments a. Supplier shall use commercially reasonable efforts to deliver monthly Uptime equal to or exceeding 99.5%.
Service Level Commitments. 17 (a) Definition of Service Level Commitments . . . . . . . . . . . . . . 17 (b) Exclusive Remedies for Failure to Satisfy Service Level Commitments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 17. Conformity with Documentation. . . . . . . . . . . . . . . . . . . . . . 19 (a) Covenant by BCBSSC. . . . . . . . . . . . . . . . . . . . . . . . . 19 (b) Exclusive Remedies for Failure of System to Conform to Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 18.
Service Level Commitments. 4.1 BT shall provide CSH Links in accordance with the provisions of this Schedule and subject to Annex E.
