Service Level Commitments. 2.1. Target. In each Service Period, the target for availability of the Solutions is 99.9% (“Availability Target”). “Service Period” means 24 hours per day Monday through Sunday each calendar month that Customer receives the Solutions, excluding Sundays between 12:00 AM and 12:00 PM Eastern Time for scheduled maintenance. During this time, Customers may experience intermittent interruptions. CentralSquare will make commercially reasonable efforts to minimize the frequency and duration of these interruptions and CentralSquare will notify the Customer if the entire maintenance window will be required.
Service Level Commitments. The MPF Provider agrees that it shall perform the services specified in this Agreement in accordance with the service levels set forth in the FHLB Guide.
Service Level Commitments. The parties to this Agreement desire to define a mutually beneficial relationship between Dyax and US Bio in order to achieve Dyax’s goals of high patient level product availability, high levels of consumer and pharmacy confidence in the integrity and quality of the Product, and achievement of a collaborative, transparent, and cost-effective distribution system. In order to achieve the stated goals, US Bio agrees to dispense and distribute the Product and perform the Hub Services hereunder in accordance with the key performance indicators described in the Statement of Work attached hereto as Exhibit B and incorporated herein by this reference.
Service Level Commitments. For purposes of the service level commitment categories set forth below, the described services shall be deemed to be “available” to Client if the Fiserv computer system, including all hardware and software necessary to provide the Client with the Services contemplated by this Agreement, is functioning and able to accept and process all input contemplated by this Agreement from Client and necessary to provide the Services in question. All service levels commitments shall be averaged over a calendar month and national holidays are excluded.
Service Level Commitments. Vendor will ensure that the Software is available for use by the City at least 99.999 per cent of the time during the term of this Agreement. In addition to this commitment, Vendor shall also comply with the service level commitments described in Schedule A.
Service Level Commitments. We will advise You via one, some, or all of the following channels:
1. The login screen message board
2. Twitter Updates (xxxxx://xxxxxxx.xxx/WolOps)
3. Email to Administrators
4. Status Page: xxxx://xxxxxx.xxxxxxxxxxxxxx.xxx/
13.1 Unplanned Outages As soon as practicable of any unplanned outage that occurs We will keep you updated every 30 minutes until availability is restored. Updates will be communicated via one, some, or all of the channels above.
13.2 New Feature Releases and Updates We will advise You no less than 5 Days in Advance of any Feature release or Update. We release new features during non-business hours and with as little disruption to users as possible.
Service Level Commitments. 17 (a) Definition of Service Level Commitments . . . . . . . . . . . . . . 17 (b) Exclusive Remedies for Failure to Satisfy Service Level Commitments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 17. Conformity with Documentation. . . . . . . . . . . . . . . . . . . . . . 19 (a) Covenant by BCBSSC. . . . . . . . . . . . . . . . . . . . . . . . . 19 (b) Exclusive Remedies for Failure of System to Conform to Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 18.
Service Level Commitments. 4.1 BT shall provide CSH Links in accordance with the provisions of this Schedule and subject to Annex E.
Service Level Commitments. Notwithstanding the above, Customer shall have the right to terminate this Agreement for cause upon written notice to Sabre (and without the provision of a cure period) in the event that the Availability of the System falls below (i) *****, (ii) ***** for any ***** consecutive months, or (iii) ***** for any ***** months in any *****. Customer may only exercise its right to terminate as permitted under this provision within ***** from the end of the month in which such termination right was triggered.
(a) Customer then has ***** days from the point in time that Sabre is deemed in Default of the Service Level to notify Sabre that it will terminate the agreement.
(b) Customer then will migrate-off of the System at least ***** days after this notification date.
(c) Customer will provide Sabre at least ***** days advance notification of the date it will migrate off the System
Service Level Commitments. Plextek and Customer will jointly develop appropriate service level commitments relating to such matters as delivery schedules, quality standards, process controls, invoice accuracy, and forecast accuracy.
