Common use of Support Tickets and Prioritization of Defects Clause in Contracts

Support Tickets and Prioritization of Defects. Customer will prioritize the Support Ticket for Remedial Services based on the Severity Levels. The Supplier is entitled to re-prioritize the Support Ticket and will notify Customer as soon as possible if such a re-prioritization is made. The ultimate decision on the Severity Level lies with the Supplier.

Support Tickets and Prioritization of Defects. Customer will prioritize the Support Ticket for Remedial Services based on the Severity Levels. The Supplier is entitled to reasonably re-prioritize the Support Ticket and will notify Customer as soon as possible if such a re-re- prioritization is made. The ultimate decision on the Severity Level lies with the Supplier.