Supported Software. The supported software by the DISTRIBUTOR includes the ZEVENET products, a complete limitless load balancing solution based on an open source appliance, all current versions and the new upcoming ones. Release candidate versions are included and periodic upgrades are fully supplied and supported. The support service includes the development proposals prioritization to be adaptable with the customer requirements and will be accepted if fits with the development roadmap of the open source project. The development proposals will not be considered as cases. The DISTRIBUTOR will be able to provide CUSTOMER instant hotfixes to resolve software faults and special cases that will be fully supported. Private software repositories will be supplied for specific CUSTOMER needs.
Supported Software. Under BlackBerry’s standard Maintenance and Support offering described in the Maintenance & Support Policy, BlackBerry will support the current version of the Commercially Released Software and prior versions of the Commercially Released Software until and unless such software is designated as EOS or EOL by BlackBerry. Neither Experimental Software, nor Custom Software is supported as part of BlackBerry standard Maintenance and Support offering. If Customer is seeking support for Custom Software or Experimental Software or if Customer wishes to accelerate fixes to the supported Commercially Released Software according to Customer directed priorities, then Customer may purchase add-on services under a separate agreement.
Supported Software. 2.1 Itelligence shall maintain the Software in its current version. Previous versions shall be only maintained by Itelligence accordingly to the status of the current release strategy of SAP, which is available on the Online- Information platform of SAP (hereinafter referred to as SAP Service Marketplace).
2.2 Itelligence shall grant support only in relation to errors in the Software, this means especially no support relating to problems, which appear due to adaptions of the software on behalf of the Customer. The same applies for problems, which appear due to using the Software in another hardware environment and/or in another software environment as stated in the respective documentation or due to using the Software on faulty hardware.
2.3 Within the scope of this agreement, Itelligence shall especially not provide any Software Support services for Third Party-products, for which the Customer has not purchased the Use Rights, even if such products have been delivered together with the Software.
2.4 Within the scope of this agreement, Itelligence shall especially not provide any Software Support services for problems, which are not attributable to errors in the Software, for example problems, which occur due to an improper Use, inadequate training of the End Users or any incomplete or faulty operating concept. Any processing of requests for information and/or advice (not error tickets) shall be covered by a separate Advisory Contract, or if such contract has not been concluded, in the scope of a separate order. This shall also apply for questions which create additional costs, such as those which may only be clarified with the manufacturer subject to a fee. Any services, which create additional costs, shall be performed after explicit commissioning as additional services subject to a charge. Further information about the difference between Advice and Support may be found in SAP Note 83020.
Supported Software. Under BlackBerry’s standard partner Maintenance and Support offering described in the Maintenance & Support Policy, BlackBerry will support the current version of the Commercially Released Software only. Neither Experimental Software, nor Custom Software is supported as part of BlackBerry standard Maintenance and Support offering.
Supported Software. Customer may purchase available Support for Software only if Customer can provide evidence it has rightfully acquired an appropriate license for such Software. Annodata will be under no obligation to provide Support due to any unauthorised alterations or modification for Software for which Customer cannot provide a sufficient proof of a valid license. Unless otherwise agreed by Annodata, Annodata only provides Support for the current Version and the immediately preceding Version of Software, and then only when the Software is used with Hardware or Software included in configurations at the specified Version level.
Supported Software. The supported software by the DISTRIBUTOR includes the ZEVENET products, a complete limitless load balancing solution based on an open source appliance, all current versions and the new upcoming ones.
Supported Software. The supported software by the DISTRIBUTOR includes the Zevenet products, a complete limitless load balancing solution based in an open source appliance, versions v1, v2, v3, v4, v5 and the new upcoming releases. Release candidate versions are included and periodic upgrades are fully supplied and supported. The support service include the development proposals prioritization to be adaptable with the customers requirements and will be accepted if fits with the development line of the open source project. The development proposals will not be considered as cases. The DISTRIBUTOR will be able to provide to CUSTOMER instant hotfixes to resolve software faults and special cases, that will be fully supported. Private software repository will be supplied for specific CUSTOMER needs.
Supported Software. 3.1 The Supported Software is:
3.1.1 the Software;
3.1.2 any Modification which is acquired by the Customer (whether under the Licence, this agreement or any other agreement between the Supplier and the Customer) during the course of this agreement and which accordingly becomes part of the Software; and
3.1.3 any other software which the Supplier and Customer agree should be Supported Software for the purposes of this agreement including the software listed in Schedule 1.
3.2 In relation to Releases:
3.2.1 as part of the Updating Service, the Supplier shall from time to time make Releases available to the Customer without charge; and
3.2.2 if the Customer fails to acquire and install a Release within 1 month of the Supplier's notifying the Customer that such Release is available for installation, the Supplier may terminate this agreement by giving 1 month's written notice to the Customer.
3.3 The Customer acknowledges that owing to changes and advances in technology, Upgrades or Releases of the Software may in the future not always be compatible with any of the environments present at the date of installation. The Supplier will endeavour to provide the Customer with as much advance notice as it reasonably can, should the Supplier be aware that Upgrades or Releases of the Software will require changes to an agreed environment. It is the Customer’s responsibility to upgrade the environments, as advised by the Supplier with reasonable notice, in order to meet the requirements of Upgrades or Releases.
Supported Software. Imatest shall maintain and support the Software modules as updated from time to time and provided on Imatest’s website. Imatest agrees to support the Software for a period including the two (2) most recently released Updates (“Supported Software”), but shall have no obligation to continue maintenance of any Software that Imatest has designated as End of Life, and shall have no obligation to provide any Services in support of such End of Life Software.
Supported Software. 5.1 The Supported Software is: a) the Service/Software; b) any Software Release which is acquired by the Buyer (whether under this agreement or any other agreement between the parties) during the course of the relevant Licence and which accordingly becomes part of the software defined as the Service/Software under that Licence; and c) any other service or software which we agree in writing should be Supported Software for the purposes of this agreement; PROVIDED THAT we shall not be required to support such Service/Software: d) on any Solution Stack other than as indicated and defined in the Contract Information;
