Common use of System Availability Clause in Contracts

System Availability. System Availability percentage is calculated as follows: System Availability Percentage = � ℎ ℎ − � ∗ 100 System Availability SLA 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below System Availability SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime described in Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable SAP Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for SAP Cloud Services”.

System Availability. System Availability percentage is calculated as follows: System Availability Percentage = � ( ℎ ℎ − � ) ∗ 100 System Availability SLA 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below System Availability SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime described in Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable SAP Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for SAP Cloud Services”.

System Availability. System Availability percentage is calculated as follows: System Availability Percentage = � ℎ ℎ ( 𝑇𝑜𝑡𝑎𝑙 𝑀𝑖𝑛𝑢𝑡𝑒𝑠 𝑖𝑛 𝑡ℎ𝑒 𝑀𝑜𝑛𝑡ℎ − � 𝐷𝑜𝐷𝐷𝑛𝑡𝑖𝑚𝑒 ) ∗ 100 System Availability SLA 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below System Availability SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime described in Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable SAP Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for SAP Cloud Services”.

System Availability. System Availability percentage is calculated as follows: System Availability Percentage = � ( ℎ ℎ ℎ− − � ) ∗ 100 ℎ ℎ− System Availability SLA 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below System Availability SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime Major Upgrade Window described in Section 4 5 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime Major Upgrade Window or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable SAP Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for SAP Cloud Services”.

System Availability. System Availability percentage is calculated as follows: System Availability Percentage = � ( ℎ ℎ − � ) ∗ 100 ℎ ℎ System Availability SLA 99.5% System Availability percentage during each Month for productive versions Credit 21.5% of Monthly Subscription Fees for each 1% below System Availability SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: : (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or or (ii) any other Scheduled Downtime described in Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or or (iii) unavailability caused by factors outside of SAPGaius HR and’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable SAP Gaius HR Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for SAP Gaius HR Cloud Services”.

System Availability. System Availability percentage is calculated as follows: System Availability Percentage = � ℎ ℎ ℎ− − � ∗ 100 ℎ ℎ− System Availability SLA 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below System Availability SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime Major Upgrade Window described in Section 4 5 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime Major Upgrade Window or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable SAP Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for SAP Cloud Services”.