SYSTEM PERFORMANCE REQUIREMENTS. Certain functions of the Platform are subject to the service level agreement set forth on Schedule 5 (NCR Voyix Services Level Agreement). 1. NCR Voyix uses commercially reasonable efforts to make certain Hosted NCR Voyix Software and Business Services Layer services (“oHsted Saevarilavblie act ethesA”v)ailability Rate (as described below) for each calendar month, starting on the first day of the first month after billing for the applicable Hosted Service begins. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Hosted Service for the month in which the Availability Rate was not met, equal to the rates specified at: xxxxx://xxx.xxx.xxx/support/sla-credit. If multiple Hosted Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Hosted Service which failed; there is no stacking of credits.
Appears in 13 contracts
Samples: Master Hospitality Subscription Program Agreement, Master Hospitality Subscription Program Agreement, Master Hospitality Subscription Program Agreement
