Systems Availability and Performance Requirements. 4.17.7.1 The Contractor will ensure that Member and Provider portal and/or phone-based functions and information, such as confirmation of CMO Enrollment (CCE) and electronic claims management (ECM), Member services and Provider services, are available to the applicable System users twenty-four (24) hours a day, seven (7) Days a week, except during periods of scheduled System Unavailability agreed upon by DCH and the Contractor. Unavailability caused by events outside of a Contractor’s span of control is outside of the scope of this requirement.
Appears in 5 contracts
Samples: Business Associate Agreement (Wellcare Health Plans, Inc.), Business Associate Agreement (Wellcare Health Plans, Inc.), Business Associate Agreement (Centene Corp)
Systems Availability and Performance Requirements. 4.17.7.1 17.5.1 The Contractor will shall ensure that Member Enrollee and Provider portal and/or phone-based functions and information, such as confirmation of CMO Contractor Enrollment (CCE) and electronic claims management (ECM), Member Enrollee services and Provider services, are available to the applicable System users twenty-four (24) hours a day, seven (7) Days a week, except during periods of scheduled System Unavailability agreed upon by DCH ASES and the Contractor. Unavailability caused by events outside of a Contractor’s span Span of control Control is outside of the scope of this requirement.
Appears in 3 contracts
Samples: Contract (Triple-S Management Corp), Contract (Triple-S Management Corp), Triple-S Management Corp
Systems Availability and Performance Requirements. 4.17.7.1 4.17.6.1 The Contractor will ensure that Member and Provider portal and/or phone-based functions and information, such as confirmation of CMO Enrollment (CCE) and electronic claims management (ECM), Member services and Provider services, are available to the applicable System users twenty-four (24) hours a day, seven (7) Days a week, except during periods of scheduled System Unavailability agreed upon by DCH and the Contractor. Unavailability caused by events outside of a Contractor’s span of control is outside of the scope of this requirement.
Appears in 2 contracts
Samples: Business Associate Agreement (Amerigroup Corp), Business Associate Agreement (Wellcare Health Plans, Inc.)
Systems Availability and Performance Requirements. 4.17.7.1 4.17.6.1 The Contractor will ensure that Member and Provider portal and/or phone-based functions and information, such as confirmation of CMO Enrollment (CCE) and electronic claims management (ECM), Member services and Provider services, are available to the applicable System users twenty-four (24) hours a day, seven (7) Days a week, except during periods of scheduled System Unavailability agreed upon by DCH and the Contractor. Unavailability caused by events outside of a Contractor’s 's span of control is outside of the scope of this requirement.. Revised 5/19/2008
Appears in 1 contract
Samples: Business Associate Agreement (Wellcare Health Plans, Inc.)
Systems Availability and Performance Requirements. 4.17.7.1 4.17.6.1 The Contractor will ensure that Member and Provider portal and/or phone-based functions and information, such as confirmation of CMO Enrollment (CCE) and electronic claims management (ECM), Member services and CONFIDENTIAL – NOT FOR CIRCULATION Provider services, are available to the applicable System users twenty-four (24) hours a day, seven (7) Days a week, except during periods of scheduled System Unavailability agreed upon by DCH and the Contractor. Unavailability caused by events outside of a Contractor’s span of control is outside of the scope of this requirement.
Appears in 1 contract
