TAC Access. With Check Point Software and/or Hardware Support, Customer has access to TAC engineers per the Support plan, in accordance with the terms of this Agreement. Standard: 5 x 9 Business Day - five (5) days a week, nine (9) hours a day, on a Business Day Premium: 7 x 24 - seven (7) days a week, twenty-four (24) hours a day, every day. Elite: 7 x 24 - seven (7) days a week, twenty-four (24) hours a day, every day.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
TAC Access. With Check Point Software and/or Hardware Support, Customer has access to TAC engineers per the Support plan, in accordance with the terms of this Agreement. • Standard: 5 x 9 Business Day - five (5) days a week, nine (9) hours a day, on a Business Day • Premium: 7 x 24 - seven (7) days a week, twenty-four (24) hours a day, every day. • Elite: 7 x 24 - seven (7) days a week, twenty-four (24) hours a day, every day.
Appears in 2 contracts
