Technical Failure. Neither the Practice nor its staff will be liable for any loss, injury, or expense arising from a delay in responding to the Patient when that delay is caused by technical failure. Examples of technical failures: (i) failures caused by an internet or cell phone service providers; (ii) power outages; (iii) failure of electronic messaging software, or email providers; (iv) failure of the Practice's computers or computer network, or faulty telephone or cable data transmission; (iv) any interception of email communications by a third party which is unauthorized by the Practice; or (v) Patient's failure to comply with the guidelines for use of email or text messaging, as described in this Agreement. Physician Absence. From time to time, due to such things as vacations, illness, or personal emergency, the physician may be temporarily unavailable. When the date/s of such absences are known in advance, the Practice shall give notice to Patients so that they may schedule non-urgent care accordingly. During unexpected absences, Patients with scheduled appointments shall be notified as soon as practicable, and appointments shall be rescheduled at the Patient's convenience. If during physician's absence, the Patient experiences an acute medical issue requiring immediate attention, the Patient should proceed to an urgent care or other suitable facility for care. Charges from Urgent Care or any other outside provider are not included under this Agreement and are the Patient's responsibility. The Patient may, however submit such charges to their health plan for reimbursement consideration or request that the outside provider do the same. The Patient is responsible for understanding the coverage rules of their health plan, and We cannot guarantee reimbursement.
Appears in 3 contracts
Samples: Patient Member Agreement, Patient Agreement, Patient Agreement
Technical Failure. Neither the Practice nor its staff will be liable for any loss, injury, or expense arising from a delay in responding to the Patient when that delay is caused by technical failure. Examples of technical failures: (i) failures caused by an internet or cell phone service providersprovider; (ii) power outages; (iii) failure of electronic messaging software, software or email providersprovider; (iv) failure of the Practice's computers or computer network, or faulty telephone or cable data transmission; (iv) any interception of email communications by a third party which is unauthorized by the Practice; or (v) Patient's failure to comply with the guidelines for use of email or text messaging, as described in this Agreement. Physician Provider Absence. From time to time, due to circumstances such things as vacationsconferences, patient emergencies, provider illness, or personal emergencyvacation, the physician provider may be temporarily unavailable. When the date/s of such absences are known in advance, the Practice shall give notice to Patients notify the Patient so that they may schedule non-urgent care accordingly. During In the event of unexpected absencesphysician absence, Patients with scheduled appointments shall be notified as soon as practicable, and appointments shall be rescheduled at the Patient's convenience. If If, during physiciana provider's absence, the Patient experiences should experience an acute medical issue requiring immediate attention, the Patient should proceed to an urgent care or other suitable facility for care. Charges from Urgent Care urgent care facilities or any other outside provider are not included under this Agreement and are the Patient's responsibility. The Patient may, however may submit such charges to their health plan for reimbursement consideration the Patient's insurance or request that the outside provider do the same. The Patient is responsible for understanding the coverage rules of their health plan, and We cannot guarantee insurance reimbursement.
Appears in 1 contract
Samples: Patient Agreement