TELEPHONE AVAILABILITY. A. Franchisee shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Franchise Area and/or residents regarding Cable Service. Franchisee representatives trained and qualified to answer questions related to Cable Service in the Service Area must be available to receive reports of Service Interruptions twenty-four (24) hours a day, seven (7) days a week, and other inquiries at least forty-five (45) hours per week. Franchisee representatives shall identify themselves by name when answering this number.
Appears in 3 contracts
Samples: Franchise Agreement, Cable Franchise Agreement, Cable Franchise Agreement
TELEPHONE AVAILABILITY. A. The Franchisee shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Franchise Area and/or residents regarding Cable Service. Franchisee representatives trained and qualified to answer questions related to Cable Service in the Service Area must be available to receive reports of Service Interruptions twenty-four (24) hours a day, seven (7) days a week, and other inquiries at least forty-five (45) hours per week. Franchisee representatives shall identify themselves by name when answering this number.
Appears in 2 contracts
Samples: Cable Franchise Agreement, Franchise Agreement
TELEPHONE AVAILABILITY. A. The Franchisee shall maintain a at least one local or toll-free telephone number to receive all calls and inquiries from Subscribers in the Franchise Area and/or residents regarding Cable Service. Trained and qualified Franchisee representatives trained and qualified shall be available to answer questions related to Cable Service and to receive Service Interruption reports in the Service Area must be available to receive reports of Service Interruptions twenty-four (24) hours a day, seven (7) days a week, and other inquiries at least forty-five (45) hours per week. Franchisee representatives shall identify themselves by name when answering this number.
Appears in 1 contract
Samples: Cable Franchise Agreement
TELEPHONE AVAILABILITY. A. Franchisee shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Franchise Area and/or residents regarding Cable Service. Franchisee representatives trained and qualified to answer questions related to Cable Service in the Service Area must be available to receive reports of Service Interruptions twenty-four (24) hours a day, seven (7) days a week, and all other inquiries at least forty-five (45) hours per week. Franchisee representatives shall identify themselves by name when answering this number.
Appears in 1 contract
Samples: Cable Franchise Agreement
TELEPHONE AVAILABILITY. A. The Franchisee shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Franchise Area and/or residents regarding Cable Service. The Franchisee representatives trained and qualified to answer questions related to Cable Service in the Service Franchise Area must be available to receive reports of Service Interruptions twenty-twenty four (24) hours a day, seven (7) days a week, and other inquiries at least forty-forty five (45) hours per weekweek including some evening and weekend hours. The Franchisee representatives shall identify themselves by name when answering this number.
Appears in 1 contract
Samples: Cable Franchise Agreement
TELEPHONE AVAILABILITY. A. The Franchisee shall maintain a toll-free number available twenty-four (24) hours a day, seven (7) days a week, to receive all calls and inquiries from Subscribers in the Franchise Area and/or residents regarding Cable ServiceService as follows. Franchisee representatives trained and qualified to answer questions related to Cable Service in the Service Area must be available to receive reports of Service Interruptions twenty-four (24) hours a day, seven (7) days a week, and other calls and inquiries at least forty-five (45) hours per week. Franchisee representatives shall identify themselves by name when answering this number.
Appears in 1 contract
Samples: Cable Franchise Agreement
TELEPHONE AVAILABILITY. A. The Franchisee shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Franchise Area and/or residents regarding Cable Service. The Franchisee representatives trained and qualified to answer questions related to Cable Service in the Service Franchise Area must be available to receive reports of Service Interruptions twenty-four (24) hours a day, seven (7) days a week, and other inquiries at least forty-five (45) hours per week. The Franchisee representatives shall identify themselves by name when answering this number.
Appears in 1 contract
Samples: Cable Franchise Agreement
TELEPHONE AVAILABILITY. A. The Franchisee shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Franchise Area and/or residents regarding Cable Service. Franchisee representatives trained and qualified to answer questions related to Cable Service in the Service Franchise Area must be available to receive reports of Service Interruptions twenty-four (24) hours a day, seven (7) days a week, and other inquiries at least forty-five (45) hours per week. Franchisee representatives shall identify themselves by name when answering this number.
Appears in 1 contract
Samples: Franchise Agreement
TELEPHONE AVAILABILITY. A. The Franchisee shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Franchise Area City and/or residents regarding Cable Service. The Franchisee representatives trained and qualified to answer questions related to Cable Service in the Service Franchise Area must respond to customer telephone inquiries during Normal Business Hours. Such representatives must be available to receive reports of respond to Service Interruptions twenty-four (24) hours a day, seven (7) days a week, and other inquiries at least forty-forty five (45) hours per week. The Franchisee representatives shall identify themselves by name when answering this number.
Appears in 1 contract
Samples: Cable Franchise Agreement