Subscriber Service Standards Sample Clauses

Subscriber Service Standards. 1. The Franchisee will maintain a local, toll-free or collect-call telephone access line that will be available to its subscribers 24 hours a day, seven days a week. (a) Trained Franchisee representatives will be available to respond to subscriber telephone inquiries during normal business hours. (b) After normal business hours, the access line may be answered by a service or an automated response system, including an answering machine. Inquiries received after normal business hours must be responded to by trained Franchisee representatives on the next business day. 2. Under normal operating conditions, telephone answer time by a Franchisee representative, including wait time, shall not exceed thirty (30) seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. These standards shall be met no less than ninety percent (90%) of the time under normal operating conditions, measured on a quarterly basis. Franchisee shall not be required to acquire equipment or perform surveys to measure compliance with telephone answering standards unless an historical record of complaint indicates a clear failure to comply. 3. Under normal operating conditions, the Subscriber will receive a busy signal less than three percent (3%) of the time. 4. Customer service center and bill payment locations will be open at least during normal business hours and will be conveniently located.
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Subscriber Service Standards. Licensee shall at all times satisfy FCC customer service standards, as amended from time to time by the FCC.
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Subscriber Service Standards. Charter shall comply with the customer service standards as set forth in Chapter VIII, Part 890 of the Rules and Regulations of the New York Public Service Commission (“NYPSC”), as amended, and Title 47, Section 76.309 of the Regulations of the FCC, as amended.
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Subscriber Service Standards. 9.3.1 In lieu of complying with subscriber service standards set forth in Section 5-27 of the Cable Code, and without exempting Licensee from applicable state and federal law, Licensee agrees to maintain commercially reasonable systems and procedures for handling complaints from actual and potential Subscribers and Subscriber service issues about Cable Service. Licensee shall make information available to its Subscribers regarding subscriber service and support channels, the submission of complaints and/or inquiries, and phone number and title of the official in the City designated to review complaints. Licensee shall continue to follow its practices to address actual and potential Subscriber complaints about Cable Service that the City receives and to work with the City to address such complaints. Licensee shall maintain a log of these subscriber complaints for three (3) years after Licensee receives the complaint from the City, and make the log available to the City upon request. 9.3.2 Licensee shall maintain a business office for Subscribers to address billing-related or service-related issues. The office shall be conveniently located and shall be open during normal business hours Monday through Friday, and shall include evening and weekend hours to meet Subscribers’ needs. 9.3.3 Licensee will provide information to Subscribers regarding the availability of parental controls at the time of initial subscription and periodically thereafter.
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Subscriber Service Standards. Licensee shall at all times satisfy FCC customer service standards, including but not limited to 47 C.F.R., Part 76, Subpart H, as amended from time to time by the FCC. As to the standards set forth in this Section 13, Licensee’s execution and acceptance of this License shall constitute a waiver of any notice requirements set forth in 47 C.F.R. § 76.
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Subscriber Service Standards 
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Related to Subscriber Service Standards

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Service Standards We provide the Services materially in accordance with the features and functionalities set out in the Specification Documents. We will use commercially reasonable efforts to make the Services available to you subject to operational requirements including maintenance and security.

  • Quality Service Standards Price Services and the Fund may from time to time agree to certain quality service standards, as well as incentives and penalties with respect to Price Services’ Services hereunder.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Service Specification The Parties have agreed upon the scope and specification of the Services provided under this Service Agreement in the Service Specification.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Prices and Services Billing 8.1 SCHEDULE OF PRICES AND TERMS Competitive Supplier agrees to provide Firm Full-Requirements Power Supply and other related services as expressly set forth herein in accordance with the prices and terms included in EXHIBIT A to this ESA, which exhibit is hereby incorporated by reference into this ESA.

  • Quality Management System Supplier hereby undertakes, warrants and confirms, and will ensue same for its subcontractors, to remain certified in accordance with ISO 9001 standard or equivalent. At any time during the term of this Agreement, the Supplier shall, if so instructed by ISR, provide evidence of such certifications. In any event, Supplier must notify ISR, in writing, in the event said certification is suspended and/or canceled and/or not continued.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • Educational Services Any service or supply for education, training or retraining services or testing including: special education, remedial education; cognitive remediation; wilderness/outdoor treatment, therapy or adventure programs (whether or not the program is part of a Residential Treatment facility or otherwise licensed institution); job training or job hardening programs; educational services and schooling or any such related or similar program including therapeutic programs within a school setting.

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