Subscriber Service Standards Sample Clauses

Subscriber Service Standards. Licensee shall at all times satisfy FCC customer service standards, as amended from time to time by the FCC.
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Subscriber Service Standards. Licensee shall at all times satisfy FCC customer service standards, including but not limited to 47 C.F.R., Part 76, Subpart H, as amended from time to time by the FCC. As to the standards set forth in this Section 13, Licensee’s execution and acceptance of this License shall constitute a waiver of any notice requirements set forth in 47 C.F.R. § 76.
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Subscriber Service Standards. Charter shall comply with the customer service standards as set forth in Chapter VIII, Part 890 of the Rules and Regulations of the New York Public Service Commission (“NYPSC”), as amended, and Title 47, Section 76.309 of the Regulations of the FCC, as amended.
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Subscriber Service Standards. In lieu of complying with subscriber service standards set forth in Section 5-27 of the Cable Code, and without exempting Licensee from applicable state and federal law, Licensee agrees to maintain commercially reasonable systems and procedures for handling complaints from actual and potential Subscribers and Subscriber service issues about Cable Service. Licensee shall make information available to its Subscribers regarding subscriber service and support channels, the submission of complaints and/or inquiries, and phone number and title of the official in the City designated to review complaints. Licensee shall continue to follow its practices to address actual and potential Subscriber complaints about Cable Service that the City receives and to work with the City to address such complaints. Licensee shall maintain a log of these subscriber complaints for three (3) years after Licensee receives the complaint from the City, and make the log available to the City upon request. Licensee shall maintain a business office for Subscribers to address billing-related or service-related issues. The office shall be conveniently located and shall be open during normal business hours Monday through Friday, and shall include evening and weekend hours to meet Subscribers’ needs. Licensee will provide information to Subscribers regarding the availability of parental controls at the time of initial subscription and periodically thereafter. Emergency Alert System Licensee will comply with all applicable federal and state regulations regarding emergency alert messaging.
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Subscriber Service Standards. 9.3.1 In lieu of complying with subscriber service standards set forth in Section 5-27 of the Cable Code, and without exempting Licensee from applicable state and federal law, Licensee agrees to maintain commercially reasonable systems and procedures for handling complaints from actual and potential Subscribers and Subscriber service issues about Cable Service. Licensee shall make information available to its Subscribers regarding subscriber service and support channels, the submission of complaints and/or inquiries, and phone number and title of the official in the City designated to review complaints. Licensee shall continue to follow its practices to address actual and potential Subscriber complaints about Cable Service that the City receives and to work with the City to address such complaints. Licensee shall maintain a log of these subscriber complaints for three (3) years after Licensee receives the complaint from the City, and make the log available to the City upon request.
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Subscriber Service Standards 
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Related to Subscriber Service Standards

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Service Standards We provide the Services materially in accordance with the features and functionalities set out in the Specification Documents. We will use commercially reasonable efforts to make the Services available to you subject to operational requirements including maintenance and security.

  • Service Standard We will provide the Services with due care and skill, the Services will be fit for the purpose that we advertise, and we will supply the Services within a reasonable time.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Service Specification The Parties have agreed upon the scope and specification of the Services provided under this Service Agreement in the Service Specification.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Prices and Services Billing 8.1 SCHEDULE OF PRICES AND TERMS Competitive Supplier agrees to provide Firm Full-Requirements Power Supply and other related services as expressly set forth herein in accordance with the prices and terms included in EXHIBIT A to this ESA, which exhibit is hereby incorporated by reference into this ESA.

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • Purchase Order Flip via Ariba Network (AN) The online process allows suppliers to submit invoices via the AN for catalog and non- catalog goods and services. Contractors have the ability to create an invoice directly from their Inbox in their AN account by simply “flipping” the purchase order into an invoice. This option does not require any special software or technical capabilities. For the purposes of this section, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider of MFMP the right and license to use, reproduce, transmit, distribute, and publicly display within the system the information outlined above. In addition, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider the right and license to reproduce and display within the system the Contractor’s trademarks, system marks, logos, trade dress, or other branding designation that identifies the products made available by the Contractor under the Contract.

  • CUSTOMER SERVICE ACCESS The Competitive Supplier agrees to provide, or cause to be provided, certain customer services to Participating Consumers. Such services shall be reasonably accessible to all Participating Consumers, shall be available during normal working hours, shall allow Participating Consumers to transact business they may have with the Competitive Supplier, and shall serve as a communications liaison among the Competitive Supplier, the Town, and the Local Distributor. A toll-free telephone number will be established by Competitive Supplier and be available for Participating Consumers to contact Competitive Supplier during normal business hours (9:00 A.M. - 5:00 P.M. Eastern Standard Time, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. The Town will post program-related information on the Town’s website which will be available to Participating Consumers for general information, product and service information, and other purposes.

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