Telephone Blockage Rate. the number of calls receiving a busy signal when calling the Carrier divided by the total number of calls received. required standard: The Carrier shall ensure that no more than 5 percent of calls receive a busy signal.
Appears in 2 contracts
Samples: Federal Employees, Federal Employees
Telephone Blockage Rate. the number percentage of calls receiving time that callers receive a busy signal when calling the Carrier divided by the total number of calls receivedCarrier. required standardREQUIRED STANDARD: The Carrier shall ensure that no No more than 5 percent of calls callers receive a busy signal.
Appears in 1 contract
Samples: Federal Employees
Telephone Blockage Rate. the number percentage of calls receiving time that callers receive a busy signal when calling the Carrier divided by the total number of calls receivedCarrier. required standard: The Carrier shall ensure that no No more than 5 percent 5% of calls callers receive a busy signal.
Appears in 1 contract
Samples: Federal Employees