Common use of Telephone Blockage Rate Clause in Contracts

Telephone Blockage Rate. the number of calls receiving a busy signal when calling the Carrier divided by the total number of calls received. required standard: The Carrier shall ensure that no more than 5 percent of calls receive a busy signal.

Appears in 2 contracts

Samples: Federal Employees, Federal Employees

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Telephone Blockage Rate. the number percentage of calls receiving time that callers receive a busy signal when calling the Carrier divided by the total number of calls receivedCarrier. required standardREQUIRED STANDARD: The Carrier shall ensure that no No more than 5 percent of calls callers receive a busy signal.

Appears in 1 contract

Samples: Federal Employees

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Telephone Blockage Rate. the number percentage of calls receiving time that callers receive a busy signal when calling the Carrier divided by the total number of calls receivedCarrier. required standard: The Carrier shall ensure that no No more than 5 percent 5% of calls callers receive a busy signal.

Appears in 1 contract

Samples: Federal Employees

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